Our Team

When you want your story to be heard, you need smart, passionate, resourceful and knowledgeable people on your side. At Miles, we’re both thought-leaders and action-takers.


Roger Miles

President & CEO

As our company’s founder, Roger has served as Miles’ President and Chief Executive Officer since its purchase in 1990. With more than 30 years of destination marketing experience, Roger is responsible for the overall vision and direction of the company. His track record is one of product innovation and significant growth in the companies he has owned and managed.

Phone:

800-683-0010


David Burgess

President, DMO Division

David is responsible for managing all aspects of services at Miles related to our destination clients, including strategic planning, conceptual work, web development, editorial, design, revenue services and data collection.

Phone:

800-683-0010


Jay Salyers

Vice President

Jay’s specialty is in developing product plans that match our clients’ needs and strategic objectives. He is responsible for maintaining positive, productive relationships with Miles’ clients, as well as their overall satisfaction with Miles’ products and services.

Phone:

800-683-0010


Nate Huff

Vice President

Nate works with destination clients to develop and implement custom marketing strategies, ensuring our partners get industry-leading programs, products and measurable results. Nate is responsible for managing relationships with clients and the strategic integrated content marketing services we deliver.

Phone:

800-683-0010


Ursula Boll

President, Hospitality Division

Having grown up all over the world as the child of a resort general manager, Ursula has been in hospitality her entire life. Prior to joining Miles, she spent nearly three decades heading up sales and marketing efforts for independent destination resorts in Florida. Throughout her career, Ursula has a track record of exceptional results, problem solving and superior customer service.

Phone:

800-683-0010


Peter Koclanes

Executive Vice President, Strategic Corporate Planning and Partnerships

With more than 25 years of destination marketing experience, Peter is charged with providing leadership and insight into developing new business relationships, creating sales processes and structures for our co-op revenue programs, along with being regularly engaged with our clients and industry partners.

Phone:

800-683-0010


Dianne Gates

Chief Financial Officer

Dianne is responsible for the daily management of financial functions, including accounting, budgeting, forecasts, planning, development and monitoring of financial controls and reporting, and the identification of opportunities for increased productivity.

Phone:

800-683-0010


Elena Prostova

Vice President, New Business Development

Elena’s diverse background in design and advertising are the keys to her ability to think in unexpected ways and encourage an open, creative environment. She is charged with pursuing new clients and identifying new trends and marketing innovations.

Phone:

800-683-0010


Paul Winkle

Senior Vice President, Global Marketing

Paul is a driving force at Miles in successful product launches, co-op advertising revenue-generation programs and creative solutions for destination marketing organizations’ online and offline marketing initiatives. Paul is currently developing integrated travel industry co-op programs for Brand USA, including In-Country Cross-Channel Turnkey Marketing Programs, International SEM Programs, Discover America Inspiration Guides, Native Content Packages, DiscoverAmerica.com Online Opportunities, TripTuner and advertising/co-op opportunities immersed within these programs.

Phone:

800-683-0010


Angie Briggs

Vice President, New Business Development

Utilizing her extensive destination marketing and interactive experience, Angie serves as a strategic advisor to DMOs while expanding the client base and services at Miles. Angie is active in Destination Marketing Association International, US Travel Association, Western Association of CVBs and Southeast Tourism Society.

Phone:

800-683-0010


Janet Fusco

Executive Editor

Janet brings the eye of an editor and the creative energy of a writer to her role leading Miles’ talented editorial team. Since joining Miles 25 years ago, Janet has not only seen, but led the many changes in our products and programs.

Phone:

800-683-0010


Doug Luciani

Vice President, Brand Strategy & Communications

Doug has spent more than 15 years marketing destinations and resorts, both in-house and as an agency partner. A marketing technologist, his experience includes both B2C and B2B efforts. In addition to working with our clients to develop marketing strategies and programs, Doug is charged with overseeing our company’s efforts to market our brand and services.

Phone:

800-683-0010


John Vitolo

Vice President, Sales

With more than 20 years of advertising sales and marketing experience at national media companies such as Condé Nast, Hearst and the New York Times, John is responsible for managing the advertising sales in markets across the company, including development, marketing and execution of those programs.

Phone:

800-683-0010


Ben Miles

Vice President, Operations

Ben is charged with overseeing the company’s multiple development teams, including web, mobile, application, database and email, along with leading the company’s IT, print production and purchasing initiatives.

Phone:

800-683-0010


Chris Adams

Director of Online Research and Marketing

Chris has more than 15 years working with destinations in the U.S., New Zealand, Australia and the UK. He is responsible for keeping Miles and our clients in tune with the latest trends, research and analytics in travel. He provides strategic recommendations based on that research and data, and his depth of understanding of online marketing means Chris is in demand at tourism technology and research conferences.

Phone:

800-683-0010


Gray Lawry

Director of Media and Analytics

Gray combines creativity with technical knowledge to develop strategic marketing programs and measurement strategies for our clients. He is Google Analytics Certified and has experience in Google AdWords, Adobe SiteCatalyst, Test & Target, DoubleClick for Advertisers, DoubleClick for Publishers and Drupal, among other platforms.

 

 


Carrie Koenig

Vice President, Sales and Marketing

With nearly 15 years in destination marketing, Carrie works with our partners to develop paths for brands to engage with our audiences in ways that increase user engagement and create strong revenue streams. She is passionate about educating advertisers regarding trends in the media landscape and how data-driven marketing increases return on investment. She is responsible for building and marketing sales programs, managing sales teams and revenue and overseeing industry relations and education for many of our markets.

Phone:

800-683-0010


Karin Mast

Vice President

Karin has spent more than a dozen years marketing destinations, including as the executive director and director of marketing communications for two regional DMOs. Karin specializes in developing product, marketing, and sales plans that match our clients’ needs. She’s responsible for maintaining Miles’ relationship with clients, leading our sales teams and assuring overall satisfaction with the products and services we provide.

Phone:

800-683-0010


Hannah Kelbaugh

Account Director

Hannah has been with Miles for eight years and came from a background in marketing. She is responsible for the success of projects and client relationships within her book of business. Hannah recently moved from our Florida office to our Colorado office.

Phone:

800-683-0010


Andrea Evans

Account Director

With more than a dozen years of tourism experience, Andrea works with clients and manages the internal workflow for projects.

Phone:

800-683-0010


Vito Zuppardo

Account Director

Vito joined Miles with over 15 years of experience in advertising, marketing and account service, including more than six years of experience managing the Louisiana Tourism account. Being based in Baton Rouge, allows Vito to respond to our Louisiana client’s needs quickly and efficiently on requests with minimal lead time.

Phone:

800-683-0010


Lauren Bourgoing

Account Director

Lauren has over 15 years of experience developing marketing and advertising programs for destination and hospitality clients. She possesses a global perspective of marketing and life that began, along with her career, in Aix-en-Provence, France. Lauren is responsible for providing account service and strategic direction to the marketing programs for VISIT FLORIDA and other Miles clients.

Phone:

800-683-0010


Terri Racine

Account Director—Hospitality

With 24 years of industry experience, Terri has developed a reputation as a leader in hospitality sales, marketing and revenue management. She is a travel industry veteran and uses her vast industry experience to develop and implement successful marketing strategies for our hospitality clients.

Phone:

800-683-0010


Rachael Root

Senior Project Manager

Rachael has a decade worth of marketing experience, including four years focusing on marketing destinations. She is a Senior Project Manager and the liaison between clients and the team that produces the programs. She handles multiple accounts and products including state travel guides, websites, e-newletters and social media.

Phone:

800-683-0010


Camron Reid

Director of Communications, Hospitality

Camron works with Miles’ hospitality clients to develop and implement programs that deliver results. Camron’s impressive resume features more than 15 years marketing experience, including seven years with the Florida Restaurant and Lodging Association.

Phone:

800-683-0010


Melissa Worden

General Manager

Melissa has 15 years of experience working in print and electronic communications and marketing. She is responsible for internal divisional operations and processes, and she works with Account Directors to offer clients the best products and professional, creative teams.

Phone:

800-683-0010


Peggy Gangemi

Director of Human Resources

Peggy has been with Miles for 10 years and oversees the company’s efforts to hire smart people to join us in creating forward thinking programs for our destination and hospitality partners.

Phone:

800-683-0010


Laura Libby

General Manager

Laura’s experience in event planning and promotion, fundraising and destination marketing gives her a unique perspective to oversee internal divisional operations. She also works closely with Account Directors and their teams to deliver outstanding products and services to our clients.