View all posts: Technology
Delta’s Flying to New Heights with Technology and Customer Service
Travel and tourism took center stage at the 2020 Consumer Electronics Show (CES) with the opening keynote delivered by Delta CEO Ed Bastian. During the hour and fifteen-minute session, Ed unveiled five initiatives the company has undertaken to transform the customer experience for travelers by 2025 as a part of their “Applied Innovation” strategy.
Some of these projects might seem far-fetched but in reality, the technology is already here, some being tested in US based airports as we speak and others rolling out in select airports before the end of the year.
1) Biometric Boarding – A technology first piloted in 2015 at San Jose International Airport (SJC) by CLEAR has been leveraged by Delta Airlines to introduce the first commercially available application of the biometric experience. Initial roll outs began in 2018 for customers...
DIY Technology: AI-Powered Chatbots
This is the second of a series of posts focused on free tools that enable marketers to quickly and easily harness new technologies
Check out the other post in this series here
Another new major technology impacting today’s marketing landscape is Artificial Intelligence, or AI. This is one of the technologies that I think will have the greatest impact on marketing as we move into the future, and it’s already being widely adopted by major brands.
One of the most pervasive ways that brands are utilizing AI now is through chatbots. I’m sure you’ve experienced a chatbot — I use the one in my Bank of America app weekly (the chatbot’s name is, aptly, “Erica”), and I just unsubscribed from my NYT Crossword subscription via chatbot. It’s almost like talking to real...
DIY Technology: Virtual Reality
This is the first of a series of posts focused on free tools that enable marketers to quickly and easily harness new technologies
Check out the other post in this series here.
Augmented reality… virtual reality… artificial intelligence — experiences that once seemed like something out of a sci-fi movie are quickly becoming the new normal in today’s marketing landscape.
These new technologies go hand-in-hand with experiential content to provide a superior customer experience, enabling more immersive storytelling and bringing your brand stories to life in new and exciting ways.
And here’s some more good news: you don’t have to be a tech guru to harness these technologies yourself and take your marketing to the next level.
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The Adventures of Geocaching
About two years ago, Pokémon Go emerged as a new phenomenon that kids (and many adults) became obsessed with. The popular augmented reality (AR) game allows users to search for, battle with and train virtual characters using a mobile device’s GPS features. On any given day, people could be found wandering in search of these characters in real-world locations. I remember bumping into players so absorbed in the app, they weren’t paying attention to anything happening in the world around them.
My children were no exception to the obsession. They would always ask me to take them to organized events where they could search for Pokémon characters. Many days, my phone battery would be drained from hours of game play. As I watched them play at these events, I couldn’t help but notice they were completely ignoring the beauty of the real-world as they immersed...
Three Keys to Unlocking Paid Social ROI
What is the ROI of social media? How are social ads affecting the bottom line? These questions are common ones.
As social networks continue to optimize experiences for users and monetize, businesses continue to see the decline of organic reach, making them pay to play. While the number of businesses utilizing paid social in their marketing strategy has increased, proving the effectiveness of these ads beyond the click or engagement is often challenged.
The first step in building an effective paid social strategy is in understanding how social ads work. Social ads are fundamentally different from other types of online advertising primarily because of the type of traffic they generate. Let’s look at consumer behavior here: People who click on Google Ads, for example, are actively looking to take action, whether that’s to book, visit or buy, while people...
