The Value of Print

Head of Research and Insights
Published 7/26/17
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A summary of independent research highlights the ongoing reach and impact of print in travel planning

View or download “The Value of Print” white paper 

For more than 100 years, print was the foundation of destination marketing. The Official Visitor Guide is almost as old as DMOs, which trace their origins back to the earliest convention and meetings bureaus set up in the late 1800s. Visitor guides published by cities, states and countries became a staple of visitor planning in the years after World War II — marketed via print or television advertising and a toll-free number available for consumers to order the guide. Orders for visitor guides became a major metric against which DMOs measured success in their marketing and campaign activity. Here at Miles, our origins as travel marketing experts go back 60-plus years. In the early decades of our company, print formed the primary way in which destinations presented and delivered travel information and content to prospective visitors.  

Early visitor guides first focused on major exhibitions and events (such as this San Diego guide of 1915 about a major exposition celebrating the opening of the Panama Canal). More than 100 years later, the decedent of the organization that helped organize that event, the San Diego CVB, still publishes a range of print visitor guides. 

The dominance of print in destination marketing was slowly but fundamentally transformed by the commercialization of the Internet. Right from the very early years of the publically available Internet from the mid-1990s, Miles has also become an expert in digital marketing. In 1996, we developed our first destination website — the first state tourism website for VISIT FLORIDA. 

As digital marketing channels have grown in both prominence and usage, we have continually re-assessed the role and relevance of print in traveler planning and decision making – and how it works with digital media. While some in the tourism industry have doubted the continued impact of print in a more digitally centric tourism marketplace, we have always tried to take a clear-eyed, objective look at what the research and data is saying about the continued relevance of print.

To this end we have just published a new white paper, “The Value of Print,” on what independent research says about the usage of print in travel and tourism in 2017 and for the next few years. 

At Miles, all our research is from independent, specialist research companies with which we partner for objective insights on travelers and their media use. In this case, the white paper summarizes research from Destination Analysts, Longwoods, IPOS and more. We looked at a wide range of research and summarized the latest findings and insights on the role, reach and impact of visitor guides.


This white paper summarizes and presents a range of independent research that validates the continued reach, influence and impact of print publications and advertising in travel and tourism. Specifically, this summary of independent research debunked three myths about print usage: 

Myths and Truths About Print

Myth: Print usage by U.S. travelers is in long-term decline
TRUTH: Usage of print publications by US travelers is at near record levels

Myth: Print is primarily used by older U.S. travelers
TRUTH: Print is used by all ages of US Travelers; in fact, younger U.S. travelers are even heavier print (and digital) users

Myth: Print Advertising is no longer essential to reaching and engaging with visitors
TRUTH: Print advertising is still an important as part of a multimedia strategy

In addition to debunking myths and outlining the research-based truths on the reach and influence of print in visitor planning, this white paper provides a guide to effective print advertising creative and tips for measuring print advertising.

View or download “The Value of Print” white paper 

The white paper summary includes custom reporting and analysis from two of Miles’ valued partners:

In addition, the summary includes key insights from: