Teaming Up for Success

Susan oversees workflow and day-to-day task management for a variety of client projects, from print production to website builds. She adapts quickly to ensure deadlines and client expectations are met, collaborating closely with both clients and internal teams to drive success from start to finish. Outside of work, you can find her exploring new restaurants, getting lost in a good book and planning her next travel adventure.

Favorite Travel Memory

Experiencing the infinite landscapes and waterfalls of Iceland on a five day road trip through the country. I can't wait to go back for another trip!

J.T. is a senior content manager, writing and editing out of our Memphis office. When he's not writing about various destinations, the die-hard Memphis Tigers fan, Stephen King buff and "Star Wars" expert can likely be found at the movies or a Tigers game with his wife Christine.

Favorite Travel Memory

My wife and I went to Europe for the first time — was the trip of a lifetime! We took a cruise around the Mediterranean to Spain, France and Italy. The food was phenomenal. We even got to explore my great-grandparents' hometown, Lucca, Italy. I cannot wait to go back.

Adam is part of the Odyssey Studios team, and is responsible for curating and cataloging the team's video and photographic assets to increase ROI for clients. Adam is a bookworm and video gamer who enjoys getting lost on backroads while finding new places and painting with his wife and their children.

Favorite Travel Memory

My favorite travel memory is when I traveled to Springfield, Ohio, for a family gathering. My wife was able to book an Airbnb stay in the home she lived in as a teenager, which she always loved but had never been able to say goodbye to as it was sold while she was away. Listening to the owner ask her about how she and her family installed features was just fantastic.

With over 8 years of combined hospitality and marketing experience, Katy joins Miles as an Account Supervisor for the Experience Kissimmee team. Outside of work, you can always find Katy with a book (or two) in her hand, wringing every last dime out of her Universal annual pass, and counting down the days until the next Halloween Horror Nights event.

Favorite Travel Memory

I got the opportunity to study abroad in London, Paris, and Barcelona. One of the coolest things we got to do was have dinner in the Eiffel Tower and then go all the way to the top - it is something I will never forget, mostly because I'm terrified of heights.

C.A. is the vice president of AI and is based in New Zealand. He has been with Miles for over 20 years and has experience in just about every facet of digital destination marketing. A former expert motorcycle road racer, C.A. began riding motorcycles with his family at age 8. He’s owned dozens of motorcycles of every kind and attended training in nearly every type of motorcycle discipline.

In 2025, C.A. was named one of HSMAI's Top 25 Extraordinary Minds, a recognition that reflects his leadership in helping destinations and hospitality organizations navigate the practical implications of AI.

Jeff leads brand strategy initiatives for multiple Miles teams working with new and existing destination clients. His purview is the coherence, clarity and effectiveness of client messaging across all media and in-market consumer touch points. He is also often tapped for his persuasive and evocative copywriting style.

Favorite Travel Memory

Dinner at the flat of a friendly carpet vendor and his family from the Grand Bazaar in Istanbul.

Bryan is an Account Manager on the hospitality team based in Denver. He’s focused on connecting client strategy with strong internal execution. Outside of work, he enjoys grilling, hosting, lifting, reading high fantasy, collecting sneakers and spending time with his wife, Erin, and their Bernedoodle, Joey.

Favorite Travel Memory

Three months into dating, I surprised my (now) wife Erin with a red-eye to red-eye NYC trip at Christmas. Less than 12 hours on the ground, but we did everything: bagels, coffee, Grand Central, the Empire State Building, Statue of Liberty, Times Square, Rockefeller Center, Central Park and the 9/11 Memorial. It was chaotic, unforgettable and probably set the tone for how we do life now.

Chris is a designer whose work spans multiple clients and teams. He creates for print, web, html5 and logos, among many other things. When he's not head-down focused on design, you'll find him with his pug Mabel, in the kitchen, playing his bass or out frolicking in nature.

Favorite Travel Memory

I was in Norway for a celebration of my grandfather — his sculpture of Lincoln in Oslo stands as the only one by an artist other than Gustav Vigeland in Frogner Park. My best memory was a midnight row across one of the widest points of the widest fjord in Norway, the Geirangerfjord. Sunlight bathed the mountain peaks as we tried to outrace a gigantic oil tanker. We lived.

Beth is an account supervisor with a strong attention to detail and an extensive background in client services. Beth is a competitive Ironman triathlete, a soccer enthusiast and dog mom to two Siberian huskies, Odin and Ragnar. Off the clock, she can likely be found training for her next athletic endeavor.

Favorite Travel Memory

My favorite travel memories are from my childhood. My family vacationed at Black Butte Ranch Resort in Oregon every summer for as long as I can remember. It’s where I learned how to ride a bike and get lost in adventure with my siblings. Every time I smell a pine tree, those memories come flooding back.

Lauren works on some of our largest DMO and hospitality accounts to traffic, optimize and report on each campaign from start to finish. When she's not digging into reporting and trafficking campaigns, you can find her behind the lens of her camera or spending time with her husband and son.

Hannah manages a content team in our DMO division, supporting content creation and strategy for more than 20 clients. When she's not digging into analytics or raiding the thesaurus for other ways to say "experience," she's listening to narrative podcasts or forcing an unwilling party to talk about the 2023 NBA Champion Denver Nuggets.

Favorite Travel Memory

After weeks in Budapest, my husband I thought we'd seen all there was to see. On our last full day, we stumbled upon a park with network of trails switchbacking up and down to city and river overlooks, monuments and statues. Each time we emerged from a forested patch, there was something new to surprise us — characteristic of the serendipitous nature of travel.

Kim manages the destination optimization program team, which helps DMOs provide value to their industry through education and activation. Previously she has been the company’s director of SEO and the director of digital marketing for the hospitality division. She launched some of the industry’s first destination websites in the late 90s.

Favorite Travel Memory

My 100 percent not-athletic family and I conquered the Cathedral Rock trail in Sedona, Arizona. With a 700-foot elevation gain in less than a mile, it was more precarious rock climb than a trail, but the payoff was a stunning panorama of the red-rock landscape. It is a cherished "we survived" family touchpoint now.

Caitlin capitalizes on her years living in and producing content for travel destinations while working for Miles’ DMO content team. When she’s not content wrangling at her day job, you’ll find her exploring her adopted home state by skis, foot and car, preferably with her dog Odessa.

Favorite Travel Memory

It's listening to coqui frogs sing as waves crashed rhythmically on a beach while stars sparkled overhead in Puerto Rico.

Ashlyn is part of our VISIT FLORIDA team. As a Jacksonville native, she loves to travel anywhere there is a beach. In her free time she enjoys hanging out with friends and family, trying new restaurants or exploring the outdoors in south Georgia where she currently lives.

Mitch has been a developer at Miles since 2008, coding and executing responsive emails in HTML/CSS for destination and hospitality clients. When Mitch isn’t building emails, he is spending time with his family.

Favorite Travel Memory

My favorite travel memory was being a nomad in New Zealand for almost 2 months.

As a media planner at Miles, Jada creates, optimizes and analyzes campaigns for Savannah, Tybee Island, Memphis and others, using data-driven strategies to inspire travel and drive measurable results. In her time off, she enjoys hiking, shopping, trying out new recipes and playing with her dogs, Crew and Kai.

Favorite Travel Memory

My favorite travel memory is exploring Italy; visiting Rome, Siena, Florence, Cinque Terre, Tuscany and Milan. Experiencing the rich culture and vibrant way of life there was truly inspiring and made me excited to see more of the world.

Victoria blends creativity and strategy to elevate Louisiana’s story on a national stage. As an account supervisor, she leads efforts for the Louisiana Office of Tourism, showcasing the state’s culture and experiences to inspire travelers. Her background spans destination marketing, social media and public relations, giving her a well-rounded perspective on connecting audiences with unforgettable places. When she isn’t crafting campaigns, you’ll likely find her traveling, enjoying the outdoors or spending time with her family and friends.

Favorite Travel Memory

Eating doughnuts on Pike's Peak!

Nicole is well known for her detail-oriented approach and metric-driven mindset, which she leverages to create strategized, impactful media plans for her clients. Outside of her professional efforts, she enjoys indulging in her creative side through LEGO-building, crafting and cooking—hobbies that reflect her dual passion for creativity and precision.

 

Favorite Travel Memory

Though it started with an unexpected 26-hour airport layover, and almost missing the ship, it would have to be Greece island-hopping.

As a senior brand strategist on our creative team, Fiona combines strategic thinking with creativity to help build brands that connect with travelers. Outside of work, you'll usually find her exploring a new destination, trying a new restaurant or watching Formula 1 racing.

Favorite Travel Memory

One of my favorite travel memories was doing a manta ray night dive in Hawai'i, or maybe a shark dive in the Bahamas. Both were definitely terrifying, but they were also some of the most surreal and unforgettable experiences I’ve ever had.

Lisa's secret sauce is whipping up strategies that give businesses the best bang for their buck without skimping on impact. Plus, juggling ad budgets and performance metrics to ensure every penny works hard — it's totally her thing! When she isn't working, she's most likely planning her next dog-friendly vacation, enjoying concerts or attempting to golf.

Favorite Travel Memory

I got lost in an airport when I was 6. My mom told me earlier that day that if she would have named me, I would been Amanda — Mandy for short (my dad named me Lisa). A security guard found me crying and asked my name. I told him my name was Amanda, Mandy for short. It didn't take my parents long to figure out it was me, but by that time, I was happily eating an ice cream.

Mitch is part of both the Brand USA and Wyoming teams and thrives on helping his partners inspire visitors to explore these fantastic destinations. He enjoys anything outdoors — he was a raft guide in Arizona, a ski bum in Oregon and worked in Denali National Park before going to the DMO world.

Favorite Travel Memory

Anything with my family, National Parks, ballparks or active outdoor trips definitely rise to the top. The awesome thing about travel is the next trip just adds to the story.

Krystal is an account manager who works with a variety of clients on everything from website and to creative and media needs and visitor guides. When she isn't working on travel-related projects, you can find her hitting the road (or air) for new adventures with her husband, three kids and adorable minpin.

Favorite Travel Memory

I spent two months road tripping with my family from Texas to Washington, hitting all of the national and state parks we could along the way. It was a once-in-a-lifetime experience!

With over 15 years of content expertise, Jason drives Places.Travel, the consumer-facing travel hub for Odyssey Studios. Known for pushing boundaries, he thrives on launching innovative content programs, from leading the charge with Apple Maps Guides to spearheading a new travel podcast. When not crafting compelling content, Jason hangs out with his trio of chihuahuas—Gizmo, Astro and Nemo—who keep him on his toes!

Madeleine is a senior graphic designer who thrives on crafting visually captivating designs that capture attention and spark connection. Outside of her work, she loves reading, video games, trying new cookie recipes and spending time with her family.

Favorite Travel Memory

I loved my entire visit to Colorado Springs, but driving up Pikes Peak was my favorite. It offered a breathtaking view the whole way up. We reached the summit, it felt like being on top of the whole world.

As a director of development services, August oversees the digital accessibility and quality assurance teams. He's extremely passionate about providing the highest quality digital products that are inclusive to all. August is based out of South Florida and enjoys local craft breweries, subpar cover bands and the great outdoors.

In 2025, August was selected for Destinations International’s Young Professional Leadership Development Program, recognized alongside the association’s 30 Under 30 class.

Favorite Travel Memory

Celebrating Christmas in Switzerland while backpacking Europe with my childhood best friend. We stayed in Verbier, which is a small village in the Swiss Alps. We celebrated Christmas Day by consuming our body weight in fondue and watching "Love Actually" on repeat.

Jason heads our partner-participation sales team and is known to develop strategic-monetization programs that deliver results. During his 24 years at Miles, he honed his problem-solving skills with roles in production, sales and product development. You’ll also find him leading Scouts, exploring our national parks or venturing off to exotic locales.

Favorite Travel Memory

A companion said we must "enjoy the journey" several hours before we were notified to evacuate back to the U.S. as the pandemic began. Three years later, in South Korea, I was telling Scouts to "enjoy the journey" two days before our being evacuated due to an impending typhoon. My greatest travel memories have come from learning to enjoy the journey.

Kelby is a producer in Odyssey Studios, where she pulls all the pieces together for the next big photo or video shoot and brings creative visions to life. When not at her desk, she's likely in search of a great cup of coffee, delicious street snacks or a salty-spicy margarita. You may also find her paddle boarding, visiting a museum or exploring a neighborhood.

Favorite Travel Memory

Fresh coconuts and no internet on a remote island in Belize.

At Miles, Andi orchestrates audience‑driven, cross‑channel media strategies for a number of destination clients, pairing data with storytelling to spark travel demand. Away from the desk, she and her family roam Colorado’s peaks and wild spaces, fueled by homemade cold‑brew.

Favorite Travel Memory

Honeymoon in Akumal, Mexico