Meet Miles

Teaming Up for Success

Courtney Miranda pulls a suitcase behind her in Granada, Spain
Miranda Maisto in Zion National Park, UT
Luke Neumann on a beach
Steve Vaughn in Hawaii wearing a lei with a pineapple beverage in front of him
Jeff Coopes running in Ireland
Adis Handanovic on a sidewalk alongside a Venice canal
Ileana Frascone in Rome
Ben Walton shows off a snook he caught in Florida
Andrew Cantrell in ski gear in the snow
George Mora in Horseshoe Bend, AZ
Najauna White in front of the Eiffel Tower in Paris
Lauren Fox in front of Cloud Gate in Chicago
A picture of Andy next to a cabin in snowy Tennessee
A photo of CA near mountains
A scenic photo of David near a mountain range.
A photo of Taylor on a deck.
A photo of August posing near a historical building.
A photo of Roxanne hiking in New Zealand.
A photo of Maya in India.
A photo of CA near mountains
A photo of Shiann in between mountains.
A photo of Emily on the beach while the sun sets.
Man and woman on boat

At Miles, we are united by more than our love of travel: Our worldwide team of experts helps destinations and resorts navigate today's complex marketing landscape. Together, we embrace innovation, creativity and doing things differently to deliver unparalleled results.

 
 

Our Team

Steven Keith
Steven Keith at the James Beard Awards in Chicago, IL
Steven Keith in Hanalei Bay, Kauai
Steven Keith in front a Van Gogh Experience projection
Steven Keith eating takeout at a roadside park in Ohio

Steven Keith

Senior Content Director

Steven Keith

Senior Content Director

Steven Keith
Steven Keith at the James Beard Awards in Chicago, IL
Steven Keith in Hanalei Bay, Kauai
Steven Keith in front a Van Gogh Experience projection
Steven Keith eating takeout at a roadside park in Ohio
"We don't just talk the talk, but walk the walk! From the top down, we eat, breathe and live for amazing travel experiences."

A journalist by trade, Steven traded the newsroom for a much more enjoyable assignment as a food writer and travel editor. (Yeah, he gets paid to eat.) As a senior content director, Steven now cooks up effective, innovative and integrated content strategies for a host of destination clients, including Puerto Rico, Louisiana, New Orleans and Fairfax County, Virginia.

Favorite Travel Memory

There are so many! But gathering for a multi-country family reunion at a five-star farm-restaurant high atop the mountains in Slovenia is way up there. The food. The views. The connections. The memories. Priceless!

Shanell Welker in Greece
Shanell Welker in Medellin, Colombia
Shanell Welker in Oia, Greece
Shanell Welker in Puerto Rico

Shanell Welker

Account Supervisor

Shanell Welker

Account Supervisor

Shanell Welker in Greece
Shanell Welker in Medellin, Colombia
Shanell Welker in Oia, Greece
Shanell Welker in Puerto Rico
"The people at Miles are passionate, problem-solvers and authentic."

Shanell is part of our hospitality division and specializes in strategic planning across paid, earned, shared and owned media to ensure brands are set up for success. When she is not brainstorming ideas with clients, you can find her planning her next trip, exploring new local spots to dine at with her husband or hiking with her dog Demi.

Favorite Travel Memory

My husband and I went to Santorini, Greece, for our honeymoon, and the hike from Thira to Oia was incredible. We woke up and had breakfast on our balcony, taking in the views of Skaros Rock, and then met our guide thereafter. We spent the next 3.5 hours drinking in the views, learning about the island and collecting volcanic rocks.

Neal Alfano photographs an interview in Sarasota
Neal Alfano holds a lobster in Maine
Neal Alfano in a desert landscape in Saudi Arabia

Neal Alfano

Vice President, Creative Services

Neal Alfano

Vice President, Creative Services

Neal Alfano photographs an interview in Sarasota
Neal Alfano holds a lobster in Maine
Neal Alfano in a desert landscape in Saudi Arabia
"Our greatest strength is our ability to adapt to our clients' needs and our expertise in the travel vertical. "

Neal has worked his way up from designing websites for convention centers named after fried-chicken chains to leading a team of production companies, creative directors, art directors, graphic designers and copywriters to develop brands for some of the most iconic destinations worldwide.

Favorite Travel Memory

As a U.S. citizen, going over the border to Canada or Mexico isn't really an international trip. So, I chalked AlUla up as my first international trip. It was a fantastic experience even though we worked 19-plus hour days to document some of the first tourism opportunities in Saudi Arabia. Let's say I've learned to travel with a few snacks now due to that trip.

Demetria near palm trees
Demetria Clemons horseback riding
Demetria Clemons in front of a roadside waterfall in Yosemite
Demetria Clemons zip lining in Maui

Demetria Clemons

Regional Director–Global Marketing

Demetria Clemons

Regional Director–Global Marketing

Demetria near palm trees
Demetria Clemons horseback riding
Demetria Clemons in front of a roadside waterfall in Yosemite
Demetria Clemons zip lining in Maui
"Team camaraderie is the best thing about working for Miles."

Demetria is part of our Brand USA team and works with our partners in California, Nevada and Hawai'i. Her passion outside of work is music theater, where you'll often find her singing in a local play. Visiting family and spending time with the little people in her life are at the top of her list.

Favorite Travel Memory

I follow my heart … and it usually leads me to the airport.

Amy Olschefskie attached to a tandem skydiving rig with her guide strapped behind her

Amy Olschefskie

Advertising Account Manager (Brand USA)

Amy Olschefskie

Advertising Account Manager (Brand USA)

Amy Olschefskie attached to a tandem skydiving rig with her guide strapped behind her
"The people at Miles are kind, smart and creative."

Amy is an advertising account manager for team Brand USA. She and her husband are Connecticut natives (a split Patriots/Giants household, but both die-hard Red Sox fans). Some of her favorite hobbies are camping on Gulf Coast beaches, biking around Dunedin, Florida, and traveling to the mountains for skiing.

Morgan Barna and family at Ruby Falls, TN
Morgan Barna and family at an Atlanta Braves Game
Morgan Barna and family at Rock City, TN

Morgan Barna

Account Manager

Morgan Barna

Account Manager

Morgan Barna and family at Ruby Falls, TN
Morgan Barna and family at an Atlanta Braves Game
Morgan Barna and family at Rock City, TN

Morgan is based in Fairhope, Alabama. She brings years of experience in tourism and works with her Louisiana clients to achieve their advertising and marketing goals. When not in the office, she and her family love to share new adventures, spend time on the river, work the family farm and cheer on their favorite sports teams.

A photo of Christie behind a Spanish monument.
Christie sitting on rocks near the water in Greece
Christie on the Irish coast.
Christie under a tree in South Africa
Christie overlooking mountains in Hawai'i

Christie Monturo

Producer

Christie Monturo

Producer

A photo of Christie behind a Spanish monument.
Christie sitting on rocks near the water in Greece
Christie on the Irish coast.
Christie under a tree in South Africa
Christie overlooking mountains in Hawai'i

With a background in reality TV production, Christie brings her storytelling skills and logistical know-how to the Odyssey Studios team, helping craft immersive experiences that whisk audiences away to distant places. She has traveled the globe working on some of your favorite reality shows. Now based in Los Angeles, she is passionate about baking, snowboarding and diving into true crime podcasts.

Favorite Travel Memory

Spending over a month in South Africa while filming a season of Naked & Afraid. We saw giraffes, hippos, elephants, crocodiles and much more.

A photo of Roxanne overlooking Kyoto.
A photo of Roxanne and family in New Zealand.
A photo of Roxanne rowing at Kickapoo Park.
A photo of Roxanne hiking in New Zealand.

Roxanne Steinhoff

General Counsel

Roxanne Steinhoff

General Counsel

A photo of Roxanne overlooking Kyoto.
A photo of Roxanne and family in New Zealand.
A photo of Roxanne rowing at Kickapoo Park.
A photo of Roxanne hiking in New Zealand.

As Miles' in-house attorney, Roxanne oversees all things legal across the Miles family of companies. When she’s not wading through contracts or deciphering regulations, you can find her outdoors, playing sports, traveling and spending time with family and friends on the water.

Favorite Travel Memory

Taking my parents on a trip of a lifetime to New Zealand with a brief stopover in Tahiti. My parents made travel a priority growing up and always encouraged my sister and me to explore the world. Spending that time together, seeing new places as a family, was a gift for all of us.

A photo of Anna on an Alaskan cruise.
A photo of Anna and her dog at an overlook of a state park.
A photo of Anna overlooking a lake while visiting Croatia.
A photo of Anna canoeing on a river in Louisiana.

Anna Strider

Marketing Operations Specialist

Anna Strider

Marketing Operations Specialist

A photo of Anna on an Alaskan cruise.
A photo of Anna and her dog at an overlook of a state park.
A photo of Anna overlooking a lake while visiting Croatia.
A photo of Anna canoeing on a river in Louisiana.
"The team at Miles is encouraging, passionate and devoted. Together, we strive to make a difference for one another, the communities we serve and our beloved travel industry. "

Anna is a valued member of our Brand USA team who applies her strategic approach to support multiple teams. When she's not immersed in her work, you'll find her indulging at new restaurants, enjoying outdoor adventures and planning her next getaway with loved ones. She also whips up a mean Buffalo chicken dip, is a proud Southeastern Louisiana University alumna and adores her labradoodle, Perre-Gabe and orange cat, Phen.

Favorite Travel Memory

After graduating with our MBA, my best friend and I embarked on a 4.5-month backpacking trip through South America and Europe. We named our adventure Ancora Imparo, which means "Yet, I am learning" in Italian. We visited 20 countries. We explored Greece and Croatia, immersed ourselves in the history of Peru and Italy and experienced the cultures of Colombia and Spain. 

Stephanie Major

Stephanie Major

Program Coordinator

Stephanie Major

Program Coordinator

Stephanie Major
"The people here are insightful, creative, and just generally excited to be helpful. Whatever challenges come up, there's always a colleague who's ready and able to help. "

Stephanie is a member of the destination optimization team, where she mostly gathers and analyzes data to help local businesses, as well as other tasks involving spreadsheets or the occasional VBA macro. Outside of work, she enjoys tabletop RPGs, indie video games, sewing and piano.

Favorite Travel Memory

I spent an entire day walking around Stanley Park in Vancouver. It was magical to know that we were in a major city but still felt like we were in the middle of deep woods.

Cynthia Hazell Cutchin in Bermuda
Cynthia Hazell Cutchin on a cruise ship
Cynthia Hazell Cutchin in Memphis

Cynthia Hazell-Cutchin

Sales Operations Manager

Cynthia Hazell-Cutchin

Sales Operations Manager

Cynthia Hazell Cutchin in Bermuda
Cynthia Hazell Cutchin on a cruise ship
Cynthia Hazell Cutchin in Memphis
"The people at Miles are friendly, resourceful and positive."

Cynthia works with the sales operations team as a sales operations manager on the Fairfax, Louisiana, Memphis, Nebraska, New Orleans and VISIT FLORIDA accounts. When not socializing with her family and friends, she is most likely traveling on a transatlantic or Caribbean cruise.

Kiki Mannear in Chinatown in San Francisco
Kiki Mannear poses inside a hot air balloon's basket at a photo opp in Las Vegas
Kiki Mannear shows off her axe throwing score
Kiki Mannear at the Haight-Ashbury intersection in San Francisco

Kiki Mannear

Director, Destination Partner Development

Kiki Mannear

Director, Destination Partner Development

Kiki Mannear in Chinatown in San Francisco
Kiki Mannear poses inside a hot air balloon's basket at a photo opp in Las Vegas
Kiki Mannear shows off her axe throwing score
Kiki Mannear at the Haight-Ashbury intersection in San Francisco
"The people at Miles are enthusiast, strategic and avant-garde."

Kiki is a seasoned professional based in the greater New Orleans area who's known for creating exceptionally effective ad campaigns for members of New Orleans and Company. She's a foodie and travel lover who enjoys exploring the city's vibrant restaurant scene, attending local festivals, and supporting the New Orleans Saints and LSU Tigers.

Favorite Travel Memory

My favorite travel memory is climbing up the steps in the rare snow at Blarney Castle to kiss the Blarney Stone. Before my grandmother, Anita Kelly Mannear, passed away, she said that her one regret in life was not kissing the stone while in Ireland. I was honored to kiss the stone on her behalf.

George Howe

George Howe

Business Operations Analyst

George Howe

Business Operations Analyst

George Howe
"At Miles we are always able to introduce new ideas and collaborate freely. This open interaction allows us to generate the best results possible for our clients."

George is part of our Brand USA team and handles all things accounting. When he’s not crunching numbers, the lifetime Parrothead and avid FSU fan can be found tinkering with mechanics, enjoying his growing family, and planning his next trip — which always includes a coastline he has not visited.

Eve Kewley in Bulgaria
Eve Kewley in the Porto, Italy
Eve Kewley in the Sintra, Portugal
Eve Kewley in the Duoro Valley, Italy

Eve Kewley

Director, Paid Social

Eve Kewley

Director, Paid Social

Eve Kewley in Bulgaria
Eve Kewley in the Porto, Italy
Eve Kewley in the Sintra, Portugal
Eve Kewley in the Duoro Valley, Italy

Eve is part of our paid-social team and manages campaigns from start to finish across multiple social platforms. Outside of work, you're likely to find her at a concert, planning her next vacation or exploring Denver with friends.

Roger Miles

Roger Miles

Chairman

Roger Miles

Chairman

Roger Miles

With a strong sense of direction and a great sense of humor, Roger has led the company since its purchase in 1990, growing the business from a local Florida visitor guide network to an innovative, successful international travel marketing organization.

Britt Mattie portrait in front of the ocean in Sarasota
Britt Mattie portrait in a restaurant
Britt Mattie freediving
Britt Mattie in front of a large rushing waterfall in Iceland

Britt Mattie

Content Manager

Britt Mattie

Content Manager

Britt Mattie portrait in front of the ocean in Sarasota
Britt Mattie portrait in a restaurant
Britt Mattie freediving
Britt Mattie in front of a large rushing waterfall in Iceland
"Miles is cultured, genuine and the perfect combo of laid-back but hardworking."

Britt is a content manager for both digital and print projects — including monthly eNews, social campaigns, vacation planners and travel guides for clients such as Alaska, Florida, New Jersey and more. She enjoys being on, in or near the water at all times when she's not writing, proofing or coming up with a catchy headline.

Favorite Travel Memory

Traveling solo around Iceland during New Year's/my birthday and feeling wildly independent and free. But also really, really cold.

Jonathan Joyner in Iceland
Jonathan Joyner in the Dominican Republic
Jonathan Joyner in Denver
Jonathan Joyner in Pisa, Italy

Jonathan Joyner

Analytics Manager

Jonathan Joyner

Analytics Manager

Jonathan Joyner in Iceland
Jonathan Joyner in the Dominican Republic
Jonathan Joyner in Denver
Jonathan Joyner in Pisa, Italy
"My favorite thing about Miles is the dedication to travel and the passion for travel throughout the team."

Jonathan is part of the strategy and insights team and specializes in website analytics. When he's not setting up data pipelines, you will likely find him enjoying the outdoors by a hiking trail or paddleboarding.

Favorite Travel Memory

My favorite travel memory is visiting Barcelona with my wife. Our highlights were visiting La Sagrada Familia and watching the show at the Magic Fountain of Montjuïc.

Nadja Koch eating
Nadja Koch sitting in a dress
Nadja Koch standing on a street
Nadja Koch in front of mountains

Nadja Koch

Vice President, Operations

Nadja Koch

Vice President, Operations

Nadja Koch eating
Nadja Koch sitting in a dress
Nadja Koch standing on a street
Nadja Koch in front of mountains

Nadja is part of our Operations team, where she serves as an internal strategist, consultant and implementer on a variety of initiatives. She lives in Miami and loves to spend her free time trying new restaurants, exploring the local arts scene and taking her rescue pup Ziba on adventures. When she's not doing that, she's eagerly planning new trips here and abroad for her and her boyfriend.

Enriqueta Balandra

Project Manager

Enriqueta Balandra

Project Manager

"My favorite thing about Miles is my team of incredibly talented, kind and dedicated people. "

Enriqueta is a dedicated project manager who works on a variety of projects from visitor guides to websites. In her free time, you can find her crafting, watching movies or playing with her dalmatian Ollie.

Favorite Travel Memory

Having my first white Christmas in Knoxville in 2020: I made snow angels, threw snowballs, ate white snow and sledded down a hill!

Lindsay Pace at Red Rocks Amphitheatre in Denver, CO
Lindsay Pace in front of a colorful muraled wall

Lindsay Pace

Content Manager

Lindsay Pace

Content Manager

Lindsay Pace at Red Rocks Amphitheatre in Denver, CO
Lindsay Pace in front of a colorful muraled wall
"I love learning about the communities we serve and am grateful for the humble ways our work empowers travelers. "

Lindsay's work can be found at the intersection of creativity and data. When she isn't crafting content, she can be found photographing something or working her way through a new cookbook. She has a clear passion for food and beverage photography and is close to documenting her 100th wedding ceremony.

Favorite Travel Memory

Apart from time with my dog, Scout, a cup of black coffee is my favorite little mercy. When solo-traveling through Copenhagen, I made sure to stop and sit in as many coffee shops as I could, totaling 10 over the course of three days. It was lovely!

Charity Stewart smiling in front of mountains
Charity Stewart and her partner
Charity Stewart on a boat in a blue lifevest
Charity Stewart on a boat with sunglasses
Charity Stewart in the Everglades

Charity Stewart

Account Director

Charity Stewart

Account Director

Charity Stewart smiling in front of mountains
Charity Stewart and her partner
Charity Stewart on a boat in a blue lifevest
Charity Stewart on a boat with sunglasses
Charity Stewart in the Everglades
"If I had to choose just three words to describe the team at Miles they would be: dedicated tourism advocates."

Charity thrives on collaborating with clients to craft marketing strategies that showcase a destination’s distinct story. Away from work, she looks forward to being near the water, checking off her concert bucket list and finding new places to explore with her husband and dog, Nyota.

Favorite Travel Memory

My favorite travel memories are a mix of unplanned moments like our sea turtle encounter while snorkeling in Hawaii, stumbling upon a quirky Don Quixote museum in Spain, and bonding with locals at Munich's Marineplatz.

woman standing in front of grassy hills
woman standing in a yellow shirt over red rocks

Donna Alfano

Graphic Designer

Donna Alfano

Graphic Designer

woman standing in front of grassy hills
woman standing in a yellow shirt over red rocks

Donna is a native of sunny Florida who channels her passion for design into vibrant creations influenced by her travels. With a keen eye for detail, she crafts unique visuals while finding joy in moments spent listening to music, reading, or playing with her beloved cat Maisie.

Favorite Travel Memory

Hiking on a glacier in Iceland, or spending a month exploring Colorado with my best friend!

Jason Swancey and family

Jason Swancey

Senior Advertising & Data Manager

Jason Swancey

Senior Advertising & Data Manager

Jason Swancey and family
"The people at Miles are welcoming, helpful and open-minded."

Jason is happiest when he sees partners get results from a successful program. A father of two and a former sports journalist, Jason is also a stand-up comedy nerd who loves to sing. When he’s not playing softball or wiffleball, he’s dreaming up a return trip to Chicago or trek to the mountains of Montana.

Favorite Travel Memory

The trip I just took to the Pacific Northwest with my girlfriend, hitting Portland, Seattle, Idaho and Montana. Amazing food and even better scenery.

A photo of Missy posing with trees.
A photo of Missy walking through a path at a winery.
A photo of Missy with her partner.
A photo of Missy posing with the Chicago Bean.
A photo of Missy on a boat.

Missy Tanner

Business Development Manager

Missy Tanner

Business Development Manager

A photo of Missy posing with trees.
A photo of Missy walking through a path at a winery.
A photo of Missy with her partner.
A photo of Missy posing with the Chicago Bean.
A photo of Missy on a boat.
"At Miles, the love of travel is evident from everyone I talk to!"

Missy is joining the DMO sales team as a business development manager. She has decades of experience in sales and marketing as well as film and TV production. She has even had some success behind the camera in a few hit films but prefers to travel and read these days.

A photo of Andi crouching down.
A photo of Andi at the continental divide.
A photo of Andi on a boat.
A photo of Andi standing next to a window.
A photo of Andi near the ocean in San Diego.

Andi Baum

Senior Media Planner

Andi Baum

Senior Media Planner

A photo of Andi crouching down.
A photo of Andi at the continental divide.
A photo of Andi on a boat.
A photo of Andi standing next to a window.
A photo of Andi near the ocean in San Diego.
"Every project at Miles feels like an adventure. The team is curious, collaborative and unstoppable."

At Miles, Andi orchestrates audience‑driven, cross‑channel media strategies for a number of destination clients, pairing data with storytelling to spark travel demand. Away from the desk, she and her family roam Colorado’s peaks and wild spaces, fueled by homemade cold‑brew.

Favorite Travel Memory

Honeymoon in Akumal, Mexico 

Haylea Rieger with a camel in Israel
Haylea Rieger Niagara Falls
Haylea Rieger in Petra, Jordan
Haylea Rieger at Acadia National Park
Haylea Rieger in Niagara Falls

Haylea Rieger

Paid Media Associate

Haylea Rieger

Paid Media Associate

Haylea Rieger with a camel in Israel
Haylea Rieger Niagara Falls
Haylea Rieger in Petra, Jordan
Haylea Rieger at Acadia National Park
Haylea Rieger in Niagara Falls
"I love the opportunity to learn so much about the travel industry and see it from two perspectives - as a traveler and a tourism industry professional. The flexibility to work from anywhere at any time is also one of my favorite things about Miles"

As part of the hospitality division, Haylea's days consist of optimizing and managing online profiles such as Google, TripAdvisor, Yelp, Bing, Yext and local CVBs. When not updating profiles, you can find her outdoors hiking, biking, reading, playing pickleball or scoping out new things to do.

Favorite Travel Memory

Traveling with my best friend is a favorite memory. Keeping in touch as adults is tough, and getting together one-on-one for a girls trip is a rarity I will always cherish.

A photo of Tenzin in a horse carriage.
A photo of Tenzin surrounded by palm trees in Spain.
A photo of Tenzin at the Grand Canyon.
A photo of Tenzin in front of Niagara Falls, Canada
A photo of Tenzin in New York City.

Tenzin Tsephel

Content Coordinator

Tenzin Tsephel

Content Coordinator

A photo of Tenzin in a horse carriage.
A photo of Tenzin surrounded by palm trees in Spain.
A photo of Tenzin at the Grand Canyon.
A photo of Tenzin in front of Niagara Falls, Canada
A photo of Tenzin in New York City.
"Since joining the team, I immediately felt the welcoming team environment, which I would describe as approachable, supportive and resourceful. "

Tenzin is part of our Colorado content team as a content coordinator. When she's not ferociously typing away on written content, you can find her making a mess in the kitchen trying out new recipes or reading a good romance book, with her YouTube fireplace playing in the background.

Favorite Travel Memory

Out of the few countries I’ve traveled to so far, Ireland has stolen my heart as my number one travel memory. Everything about it was amazing – the lively culture, hearty meals, friendly community and stunning views. It holds so much history, and I will never forget how it made me feel.

Carly Stedman Norosky in front of a historic Spanish-style gate in Costa Rica
Carly Stedman Norosky at a table in Costa Rica
Carly Stedman Norosky sits at the base of a large sculpture in Costa Rica
Carly Stedman Norosky in front of a mural in Venice, CA

Carly Stedman Norosky

Director, Destination Partner Development

Carly Stedman Norosky

Director, Destination Partner Development

Carly Stedman Norosky in front of a historic Spanish-style gate in Costa Rica
Carly Stedman Norosky at a table in Costa Rica
Carly Stedman Norosky sits at the base of a large sculpture in Costa Rica
Carly Stedman Norosky in front of a mural in Venice, CA
"Our strength as a company is our family of creative, tourism-marketing wizards who inspire the magic of travel through authentic collaborations with our destination partners."

As a former CVB marketing director with nearly 30 years in the tourism industry (including work at Yellowstone National Park and a cruise ship), Carly’s passion for travel marketing has inspired successful campaigns for Miles' partners for more than 15 years. In between travels, Carly can be found exploring her home in the New River Gorge of West Virginia.

Favorite Travel Memory

I took a train to Jungfraujoch - Top of Europe — Europe's highest railway station, which is located at 11,333 feet in the Swiss Alps. The panoramic views of the snow-capped mountains and glaciers was breathtaking!

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