How We Think

 see us in action
Catch our show-and-tell at events around the world
10.23.17 to 10.25.17
Louisville, KY
Kentucky Travel Industry Annual Conference
KTIA's Annual Conference is a premier event for tourism professionals, exhibitors and anyone interested in Kentucky tourism. It provides attendees with educational sessions and the opportunity to connect and network with industry leaders and suppliers.
10.23.17 to 10.25.17
Baltimore, MD
TTRA Marketing Outlook Forum
This is the industry's leading strategic travel forecast conference combining industry networking and quality educational programs. It provides significant, meaningful value that extends beyond the conference experience. Attendees are given insights and resources to make informed, strategic marketing and business decisions.
10.25.17 to 10.27.17
Grand Junction, CO
Colorado Governor’s Tourism Conference
The annual Colorado Governor’s Tourism Conference offers an ideal environment for tourism experts and industry leaders to explore different industry topics and trends. Speakers from across the country will challenge and engage attendees with thought-provoking sessions and endless opportunities.
 miles blog
Our team has lots of great ideas - and we're willing to share
Account Director/Senior Content Director

It’s Crucial to Fact-Check Your Content, Now More Than Ever

In this era of “fake news” (how is that even a thing?) it’s now more important than ever for destinations to ensure the information they’re sharing with potential visitors is as accurate as possible. Sure, businesses close and phone numbers change – consumers understand that. But nothing will damage your credibility faster than publishing “official” travel guides and websites riddled with untrustworthy information.

And we’re not talking about easy-to-spot problems like misspelled words or misplaced commas, but actual information that is flat-out wrong. You’d be surprised how often we see it, which is why content at Miles goes through a rigorous, independent fact-checking process even after it has been approved by our teams, our clients and all other parties involved.

How rigorous? Take this seemingly simple paragraph, for instance …

“Frenchy’s, located on Clearwater Beach, serves a grouper sandwich that’s been voted “Best of the Bay” by the area weekly, Creative Loafing. Order your sandwich fried, grilled or blackened (my personal favorite) and try to get a seat outside for a sunset view over the Gulf of Mexico.”

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Director of SEO & Insights
SEO, Websites

New Study Supports Concerns about DMO Organic Site Traffic; New Strategies on the Horizon

Last year, based on hearing from so many DMOs that organic search traffic to their websites was struggling year over year, Miles conducted a review of 26 destinations’ website traffic data. Though a limited sample size, the results indicated that there has been a downward trend in growth of organic website traffic since 2014.

Since then, we continue to hear a mix of success stories and concerns surrounding organic search traffic. Since we love a good mystery, we expanded last year’s review to include 36 destinations and added full data from 2016 and the first six months of 2017.

While I wish that the results provided an “ah-ha” moment to share with you – a clear trend or a solid answer – the data came out like this:  

Wow, what a mess! An organic traffic roller coaster of sorts. Some sites

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Director of Research and Online Marketing
Research, Trends

The Rise of the Hyper-Informed Traveler

Complex. Fragmented. Comprehensive. These are just some of the adjectives that can be used to describe how travelers plan their trips in 2017. Here at Miles, we have coined the term “Hyper Informed” to describe the travel media landscape and the sources of information that travelers now access. 

At Miles, we have been monitoring the media use and travel planning behaviors of travelers for more than 10 years with our research partner Destination Analysts. Their State of the American Traveler quarterly survey of U.S. leisure travelers has consistently tracked a rise in the range and complexity of media that travelers are accessing. This has a created a Hyper-Informed Traveler: More visitors are using more sources of information than ever before in the history of our industry. 

Print usage by U.S. travelers remains at near record levels in 2017 (see our recent white paper, “The Value of Print”), but there has been a bewildering explosion in the types of digital media that travelers are accessing. Usage of all

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 our white papers
Research-based decision making is the key to our success
 our white papers
Research-based decision making is the key to our success
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For when you can't catch our live show
State of the American Traveler- TRAVELER SEGMENTS EDITION (Summer 2017)
State of the American Traveler- TECHNOLOGY EDITION (Spring 2017)
2017 State of the American Traveler DESTINATIONS EDITION (Winter 2017)