How We Think

 see us in action
Catch our show-and-tell at events around the world
11.30.15 to 12.03.15
Charlotte, NC
Travel South International Showcase
Top producing international tour operators and U.S. receptive buyers will be on hand to meet one-on-one with Southern travel suppliers to grow Southern tourism.
03.06.16 to 03.09.16
Winston-Salem, NC
Travel South Domestic Showcase
Experience the best the South has to offer at Travel South’s Domestic Showcase, which provides the easiest, most efficient way for tour operators to book business in the Southern states.
03.09.16 to 03.13.16
ITB Berlin
Grab your passport and join us at the world’s leading travel trade show in Berlin, Germany. 
 miles blog
Our team has lots of great ideas - and we're willing to share
Director of Research and Online Marketing
Research, Travel

Top 100 Airports Global Mobile Readiness Index

Download the full report: Top 100 Airports Global Mobile Readiness Index

Airports around the world are currently falling short in servicing an increasingly mobile traveler. These are the findings of the Top 100 Airports Global Mobile Readiness Index, a major review of the Mobile Readiness of the World’s Top 100 Airports. 

The report examined digital platforms of the Top 100 Airports (by passenger volume) worldwide over a 12-month period from November 2014 to November 2015. It is part one of a multi-part series looking at the Mobile Readiness of Airports and the critical features and content sought by travelers using mobile devices. It follows

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Director of Research and Online Marketing
Research, Trends

Some Clouds in Tourism's Sunny Outlook

The recent article in the New York Times, “A Global Chill in Commodity Demand Hits America's Heartland” tells the story. 

This highlights the impact in 2015, and into 2016, of slowing international economic growth on tourism in the US and around the world. Indeed, some destinations in the heart of the US and in other commodity-driven economies such as Canada, Australia and New Zealand, are already confronting a slowing economy, driven by lower Chinese demand for everything from iron ore to corn, plus sharply declining commodity prices. 

While some economies such as the US, UK

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Director of Research and Online Marketing
Content, Research

New White Paper: Content That Travels

Content Marketing has emerged as one of the buzz words in marketing in 2014 and 2015. Of course, it is nothing new: Creating, curating, distributing and measuring great content (editorial, images, video, etc) has been part of a smart marketer’s toolkits for many years. What has changed is the impact and intersection of mobile, new media and social media over recent years. Stories can now be told, distributed and integrated in formats and to places that were previously not possible. 

Miles has been investing in, and evangelizing, the importance of content for decades – long before “Content Marketing” become a hot new term. To highlight the

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 our white papers
Research-based decision making is the key to our success
 our white papers
Research-based decision making is the key to our success
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For when you can't catch our live show
DMO Destination Marketing Optimization
Miles Navigator: Mobile Metrics, Best Practices and Practical Tips
Responsive Design: A Way Forward