How We Think

 see us in action
Catch our show-and-tell at events around the world
02.17.20 to 02.19.20
Myrtle Beach, SC
South Carolina Governor's Conference on Tourism & Travel
The largest annual gathering of the South Carolina tourism industry, the Governor’s Conference offers sessions on emerging consumer trends and tourism marketing strategy to help SCPRT and the industry grow tourism. Its sessions are often led by top economists, marketers, social media practitioners and public relations professionals.
02.18.20 to 02.20.20
Grand Rapids, MI
Michigan Governor's Conference On Tourism
This conference is packed with unique events, speakers, exhibitors and so much more. In addition to a focus on diversity of staff, management and leadership that make up our industry, the conference also dives into the many critical facets of hospitality. 
02.23.20 to 02.25.20
Cheyenne, WY
Wyoming Governor's Hospitality and Tourism Conference
More than 400 industry representatives gather at this annual “must attend” event dedicated to celebrating and educating Wyoming’s tourism and hospitality industry. It provides the opportunity to strengthen and create relationships with leaders and buyers from across the state.
 miles blog
Our team has lots of great ideas - and we're willing to share
VP, Strategy & Insights
Industry News

Data Privacy and the Future of Marketing for DMOs, Attractions & Suppliers

Entering 2020, marketers will discover a changing digital world governed by a new set of laws — most notably from the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), which went into effect on January 1 and is the first large-scale U.S. law protecting consumers’ digital data. Known to some as “GDPR Light,” CCPA poses new challenges to for-profit businesses working in California.

So what’s next on the horizon for digital privacy? And what do marketers need to be prepared for?

In my opinion, the greatest threat to today’s digital marketing space is privacy legislation. I’m not saying that it isn’t needed — it most definitely is — but how it is enacted is going to be critical to our industry surviving.

The internet has broken down civic borders and made our world a much more global community, but our laws still follow a traditional civic model. If our industry cannot prove our ability to self-regulate and compromise in legislation at the federal level, we risk individual municipality-driven laws that will cripple our ability to market, transact and measure our success across borders

Content Manager

20 Questions to Ask People About Their Vacation

One of the biggest perks of working for Miles is the generous open vacation policy. We love to travel, and it shows. From Africa to Asia to Antarctica, it seems like we’re always spotting a fellow coworker on Instagram, posting their vacation pictures from some far-off place. And I can’t complain—it’s great inspiration, especially as my travel wish list grows ever-longer and my comfort level of venturing to increasingly remote places expands. So when my colleague arrives in-office with that post-vacation glow, I want to know more than the typical two-step: “How was your trip? What was your favorite part?” (Because really, isn’t that what everyone asks?) I want to know details. I want to know the obstacles, the stuff they didn’t post on Instagram. What I’m really asking is: “Should I go, too?” Here are some of my favorite questions, but I’d love to hear your suggestions as well.

Happy travels!

1. What surprised you the most?
2. What was the biggest difference in how people live there, compared to here?
3. How was the language barrier/your ability to communicate with people?
4. What did you do for

Head of Research and Insights
Destination Management

Destination Management in Action - Part 1

This is the first blog in a two-part blog series.

Though the pressures created by tourism numbers and growth is a worldwide problem, many innovative examples of how DMOs respond to these issues can be found in Europe. In our webinar, “The State of the American Traveler, Destination Management Edition,” Signe Jungersted, CEO & Founding Partner of Group NAO (and former Director of Development at Wonderful Copenhagen), joined us to share examples of the variety of ways DMOs are responding to the impact of crowding, congestion and other negative social and/or environment impacts of tourism.

1. Don’t Focus on the Obvious.

I Amsterdam has famously announced that they are no longer investing a single Euro into marketing and now are entirely focused on destination management. One visible indication was the removal of one of the “IAmsterdam” signs that were previously outside the Rijksmuseum Amsterdam. Like other iconic locations worldwide, the sign had become a popular “photo op,” heavily amplified by social media and more notably,

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Research-based decision making is the key to our success
 our white papers
Research-based decision making is the key to our success
 browse our webinars
For when you can't catch our live show
The Year in Review and the Year Ahead: Tourism Marketing Trends for 2020
Traveler Sentiment Research from The State of the American Traveler, Destination Management Edition
The State of the American Traveler: Destination Management Edition (Fall 2019)