How We Think

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Catch our show-and-tell at events around the world
09.08.19 to 09.11.19
Fargo, ND
UMCVB Fall Conference
At the 22nd Annual Upper Midwest Convention and Visitors Bureaus Fall Conference, attendees will learn new skills and industry trends through the dynamic educational sessions.  They'll also enjoy abundant networking opportunities with your colleagues throughout the Upper Midwest. 
09.08.19 to 09.11.19
LaGrange, GA
Georgia Governor's Conference on Tourism
The Georgia Governor's Conference on Tourism, the state's largest conference in the industry, gives the opportunity to hear from dynamic speakers, attend engaging sessions and network with industry professionals.
09.09.19 to 09.13.19
United Kingdom
Brand USA Travel Week
Brand USA Travel Week provides a game-changing business platform for U.S. suppliers to engage with key buyers from the UK and Europe, who have a keen interest in leveraging opportunities to grow arrivals to the U.S. The event will focus on B2B appointments, a series of enrichment workshops and seminars, as well as networking opportunities and evening receptions.
 miles blog
Our team has lots of great ideas - and we're willing to share
Content Manager

Dreaming up the Ideal Vacation: Balancing Spontaneity and a Planned Itinerary

The Colosseum in Rome. The Blue Mosque in Istanbul. Big Ben in London. There are certain iconic sights that you simply “have” to see when you visit destinations. But what about relaxing, exploring, and immersing yourself in the local lifestyle? (This is a vacation, after all.)

Some would argue that the magic of traveling lies in those unexpected moments and through truly experiencing a place through all your senses—and they would have a point. There’s nothing like the laze of sunbathing on the shores of Majorca, napping through the heat of the afternoon alongside locals, or the contented leisure of reading a book for hours in a café, as Parisian daily life bustles around you. When it comes to planning a vacation, it seems like travelers often fall into two camps: the stick-to-the-itinerary traveler and the let’s-see-where-life-takes-us traveler. I’d argue you can be both—and enjoy the best of both worlds.

Alternate Planned Days and Spontaneous Days

Personally, this is my favorite strategy. I’ll start out with an “itinerary” of sorts, and plan one day of heavy sightseeing (whether this is a planned-out

Epublishing Project Manager

Tips for Traveling with Type 1 Diabetes

I have been diabetic for over 20 years, and with that have learned a few tricks to make traveling with Type 1 diabetes a little easier. I am by no means a world traveler, but over the past 20 years I have taken enough trips to learn what rules to follow, what rules you can break, and what you absolutely cannot live without. Below are five tips that will help you when traveling with diabetes.

Tip #1: Know Your Destination

Make sure that your insurance will cover you wherever you are travelling. If you are traveling abroad, check out the International Association for Medical Assistance to Travelers, which has some great tips and things that are important to know. Double check that your insurance will cover you overseas; if not, purchase special travel insurance (be sure to include coverage for pre-existing conditions). Also be sure to search out pharmacies close to where you are staying, and make sure you know where you can pick up any supplies you may have forgotten or run out of. Carry copies of any prescriptions you may need, and a letter from your doctor that details your

Content Strategist

DIY Technology: AI-Powered Chatbots

Tools like Chatfuel let you create your own chatbot

This is the second of a series of posts focused on free tools that enable marketers to quickly and easily harness new technologies

Check out the other post in this series here

Another new major technology impacting today’s marketing landscape is Artificial Intelligence, or AI. This is one of the technologies that I think will have the greatest impact on marketing as we move into the future, and it’s already being widely adopted by major brands.

One of the most pervasive ways that brands are utilizing AI now is through chatbots. I’m sure you’ve experienced a chatbot — I use the one in my Bank of America app weekly (the chatbot’s name is, aptly, “Erica”), and I just unsubscribed from my NYT Crossword subscription via chatbot. It’s almost like talking to real person, without actually having to talk to a real person.

This new communication tool is gaining momentum: more than 4 billion devices had voice-powered assistants in 2018, and consumers, especially Millennials, actually seem to prefer Live Chat over other forms of

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For when you can't catch our live show
The State of the American Traveler: Destinations Edition (Winter 2019)
Seven for '19 with Phocuswright: Trends, Challenges and Opportunities for 2019
The State of the American Traveler: Mobile Edition (Fall 2018)