Teaming Up for Success

Nicole is part of the content team, where she collaborates across teams to shape stories that inspire travel. A proud USC graduate, she’s always mapping out her next trip or wandering somewhere new. Outside of work, you’ll find Nicole at whatever beach she can get to, diving for a volleyball or paddling out on the water.

Favorite Travel Memory

Traveling to Tokyo with no itinerary or reservations meant three days of wandering until we ducked under the train tracks into a tiny izakaya, squeezed in between locals and spent hours ordering until we’d tried everything on the menu.

Nicole's past experience in destination and tourism makes her a great fit as our Associate Media Planner. When she's not strategizing plans, she can be found at her local Pilates studio or with her husband and their cat, Poe.

Favorite Travel Memory

My favorite travel memory is visiting Paris with my family. I'll never forget walking through the underground catacombs and seeing the Eiffel Tower light up at night!

Jessica is a project manager for the Brand USA team. When she's not busy poring over calendars and spreadsheets, she can be found at home with her beloved greyhound or out cycling or running. Jessica loves exploring new destinations with groups of fellow solo travelers, tackling challenging cycling routes with friends, hiking beautiful trails and visiting cozy coffee shops.

Favorite Travel Memory

My time in Prague with three other solo travelers. We walked 23,000 steps in a single day, exploring Prague Castle and St. Vitus Cathedral. We wandered through Old Town Square, taking breaks to shop and sample chimney cakes. We crossed Charles Bridge multiple times, seeking out local bistros and coffee shops. It was a great day spent with wonderful company.

Mari brings with her more than 20 years of experience working with Tahiti Tourisme. Her natural ability to be organized led her to specialize in event planning. She has traveled to The Islands of Tahiti nearly 30 times and has been fortunate to have visited 16 of the 118 islands. Mari works remotely from Huntington Beach, California, and enjoys taking her dog, Poé, to the beach and going to yoga.

Emilie was a founding member of Miles' first video team, producing content for VISIT FLORIDA. Hundreds of videos and thousands of miles later, she's since dreamed up videos for many more destinations, including San Francisco, Louisiana and Maryland. She's never bored and can be found enjoying life at home with her husband and daughter in Maine.

Favorite Travel Memory

I was a 16-year-old on spring break in Giverny, France — and like most, completely directionless. College was in my future, but then what? While filling up at least two rolls of film capturing their famous garden in its spring splendor, it dawned on me: Wouldn't this be a glorious life? Eight years later the opportunity came calling and the rest is history.

Karin is a Senior Vice President at Miles and has been with the company for almost 17 years. She started as an Account Director, handling marketing within the western United States and has moved all the way up into a global role focused in the areas of Tourism and Hospitality for the last 6 years. Off hours, she’s planning her family’s next adventure traveling the world or at home cooking up some homemade pizza.

In 2024, Karin Mast was named one of HSMAI’s Top 25 Extraordinary Minds, recognizing her leadership in driving innovative, data-informed marketing strategies that deliver measurable impact for destinations and hospitality organizations.

Favorite Travel Memory

Every beach trip with my girls, building sandcastles, finding shell treasures, soaking in the sun and playing in the ocean waves. With both kids on each side holding tight while the waves come towards us, we jump together. Hearing them giggling is absolutely the best.

Layne brings storytelling to data, translating media performance and insights into strategies that move client goals forward. Outside of work, she’s exploring the Adirondack Mountains, traveling to visit friends and family and relaxing at home with her cat, Minna.

Meet Jeremy, a dynamic force within our web development team. Beyond the confines of lines of code and the creation of cutting-edge features, Jeremy's spirit thrives amid the majesty of the Rocky Mountains. Whether he's writing new music, embarking on thrilling adventures or immersing himself in a book, Jeremy's journey is an eclectic symphony of passion and discovery.

Favorite Travel Memory

My favorite travel memory is seeing the Boston skyline, with my brother, for the first time.

Meg is on our paid social team, managing campaigns that connect and engage. Off the clock, she's nose deep in a good book, walking her dog or seeing her favorite artist in concert. 

Favorite Travel Memory

I took an amazing trip to Scotland and Ireland to visit a friend. Exploring old castle ruins, seeing Highland cows and drinking Guinness in a pub in Dublin were some of the highlights of this trip.

Combining a creative and data-driven approach to our hospitality clients’ marketing needs, Camron's award-winning work on behalf of clients, including Hawks Cay and Hilton Sandestin, has resulted in significant revenue and performance gains. Camron is an avid foxhunter and lives on a horse farm with her husband, dogs, cats, chickens and horses.

Favorite Travel Memory

We drove the Ring of Kerry on St. Patrick’s Day and had the road to ourselves since tours were closed for the holiday. We were delighted to find authentic local festivals in the small towns along the route. The locals were so kind and welcoming, and the land is gorgeous!

Lauren works on some of our largest DMO and hospitality accounts to traffic, optimize and report on each campaign from start to finish. When she's not digging into reporting and trafficking campaigns, you can find her behind the lens of her camera or spending time with her husband and son.

Katie is a graphic designer on our creative team who works on creating visitor guides as well as other design projects that come our way. Outside of work, she enjoys spending time outdoors exploring a number of hiking trails across the state of Arkansas, as well as tapping into her creative side through painting, drawing and calligraphy. 

Favorite Travel Memory

Most recently, I had the opportunity to visit Taos, New Mexico where I went skiing for the first time. When I wasn't on the slopes (trying not to wipe out) I explored a number of art galleries in the town and got to see some extraordinary pieces created by locals.

Rachel leads the growth strategy for Destination Wayfinder, helping tourism organizations strengthen destination stewardship. When she’s not advising DMOs, she’s kayaking near her home in Durango, Colorado, cooking global cuisine or exploring her next destination—45 countries and counting!

Favorite Travel Memory

At 14, I visited the small remote island of Nosy Komba, Madagascar, seeing lemurs up close, wandering its beaches and meeting the welcoming locals. That adventure sparked my love for travel and passion for ecotourism, showing me the magic of exploring new places while honoring nature and culture.

Shiann is a part of our account services team, and she is passionate about travel and executes all sizes of projects for her clients. Outside of work, Shiann enjoys reading until all hours of the night, planning her next trip abroad and finding the best local coffee and food spots.

Favorite Travel Memory

Spending almost two weeks in Peru, hiking Rainbow Mountain, Machu Picchu, white water rafting, zip lining and spending time with new people and surrounding myself in the local culture.

Lela develops and executes paid media strategies for our hospitality clients, turning data into results across search, social and beyond. Outside the office, this published fiction writer and devoted foodie is usually exploring a new restaurant or getting lost in a good book.

Favorite Travel Memory

I surprised my partner with a trip to Maui for his 40th birthday. We swam with sea turtles, hiked to a deserted waterfall and ate as much fish as possible.

Morgan is based in Fairhope, Alabama. She brings years of experience in tourism and works with her Louisiana clients to achieve their advertising and marketing goals. When not in the office, she and her family love to share new adventures, spend time on the river, work the family farm and cheer on their favorite sports teams.

Maggie has worked in destination marketing for more than 10 years, combining her experience with creativity to push the boundaries of innovation for our clients. When she's not overseeing production or planning the next big experiential activation, you can find her traveling as much as possible with her husband Chris and daughter Collins.

Favorite Travel Memory

Twirling on the hills that are alive in Salzburg, Austria

Melissa leads the company's consulting practice focused on developing inclusive marketing strategies that broaden audience reach and create meaningful connections with travelers from all backgrounds. She works with clients to implement tailored approaches that foster authentic connections and expand reach across the travel and tourism industry. Melissa resides just outside of Atlanta, has a deep passion for the arts and loves to cook.

Favorite Travel Memory

Zurich, Switzerland

Bryan is an Account Manager on the hospitality team based in Denver. He’s focused on connecting client strategy with strong internal execution. Outside of work, he enjoys grilling, hosting, lifting, reading high fantasy, collecting sneakers and spending time with his wife, Erin, and their Bernedoodle, Joey.

Favorite Travel Memory

Three months into dating, I surprised my (now) wife Erin with a red-eye to red-eye NYC trip at Christmas. Less than 12 hours on the ground, but we did everything: bagels, coffee, Grand Central, the Empire State Building, Statue of Liberty, Times Square, Rockefeller Center, Central Park and the 9/11 Memorial. It was chaotic, unforgettable and probably set the tone for how we do life now.

Dylan is part of the Kentucky team. He works with cooperative partners and internal teams to make sure things go off without a hitch. When he is not working, you will find him outside with his wife, his Springer Spaniels, Maya and Theo, and his bearded dragon. 

Favorite Travel Memory

Riding camels in the Sahara.

A journalist by trade, Steven traded the newsroom for a much more enjoyable assignment as a food writer and travel editor. (Yeah, he gets paid to eat.) As a senior content director, Steven now cooks up effective, innovative and integrated content strategies for a host of destination clients, including Puerto Rico, Louisiana, New Orleans and Fairfax County, Virginia.

Favorite Travel Memory

There are so many! But gathering for a multi-country family reunion at a five-star farm-restaurant high atop the mountains in Slovenia is way up there. The food. The views. The connections. The memories. Priceless!

Blending a creative eye with a drive for results, Emily loves developing strategies that deliver. Her passion lies in supporting businesses and local communities to help them thrive. When not working, Emily is often traveling across Virginia and beyond! 

Favorite Travel Memory

In 2023, I visited Belize and was absolutely stunned by just how beautiful it is. From the beaches to the rainforest, there were so many things to discover. We stayed at a local AirBnB and spent the evenings chatting with the host, learning about Belizean culture and history—and trying local produce right from his farm!

Mike is a travel, culture and people enthusiast. By day, he navigates the digital realm as a project manager, weaving website experiences into the vibrant spectrums of travel. Beyond his professional duties, you'll find him strumming melodies, experimenting in the kitchen and planning his next solo mission into uncharted territories.

Favorite Travel Memory

Finding gratitude in small moments, gaining new insights and savoring those first few bites of food in unfamiliar places.

A travel buff and enthusiastic planner both in and out of the office, Cynthia is a senior account director based in Lexington, Kentucky. When she’s not strategizing with our team to bring her clients' big ideas to life, she can be found out for an adventure with her family or scrapbooking her most recent explorations.

Favorite Travel Memory

We’ve set out to visit all 50 states with our daughter before she turns 18, so from the amazing views as we journeyed up the Pacific Coast Highway to cave explorations and waterfall hikes in Kentucky, we’re always making new travel memories. It’s impossible to pick a favorite!

A performance coordinator on the hospitality team, Jessica manages and optimizes paid social, paid search and programmatic campaigns to align with client goals. She is continually educating herself on the ever-changing marketing landscape through the digital-marketing masters program at Wake Forest University.

Favorite Travel Memory

I took an amazing trip to Costa Rica. Surfing, riding ATVs and deep-sea fishing were the highlights of the unforgettable adventure.

Juan serves as an account director, supporting clients to ensure their marketing strategies resonate with travelers from all backgrounds. Personally, he thrives on learning about different cultures, meeting new people and exploring the world. An avid traveler, foodie and dog lover, in his free time he's likely exploring parks, hiking or embarking on a new adventure.

Favorite Travel Memory

One of my favorite travel memories is the time I spent two weeks in Barcelona, Spain, with my best friend. We stayed in the Catalan region, where they speak a different dialect of Spanish. Our local host showed us around the city, and we also met some other Americans who were visiting. They ended up joining us throughout the entire trip, and we made some amazing memories together.

As a media supervisor, tourism has been a mainstay in Ivy’s career since day one. With her extensive knowledge across offline and digital media, she puts together cohesive and effective media plans for her clients. When she's not doing media math, she can be found spending time with her family, reading a good book (fiction only please) or watching Formula 1.

Favorite Travel Memory

Our family's annual fall trip has quickly become one of my favorite of the year — getting to experience destinations with our daughter for the first time has been very special.

With 8-plus years of DMO marketing experience, Andrew is committed to providing value to clients and their stakeholders. When not working, he enjoys spending time with his wife, son and pup. In the fall, he is a disciple of the three Fs — family, friends and football.

Favorite Travel Memory

Being in the travel industry, work has taken me places I've never thought I'd visit. However, there's nothing like traveling with your loved ones — the memories created and cultures uncovered together seem that much more special, and there isn't a better travel memory I've had better than spending a week in Jamaica after my wedding in 2019.