Teaming Up for Success

Karin is a Senior Vice President at Miles and has been with the company for almost 17 years. She started as an Account Director, handling marketing within the western United States and has moved all the way up into a global role focused in the areas of Tourism and Hospitality for the last 6 years. Off hours, she’s planning her family’s next adventure traveling the world or at home cooking up some homemade pizza.

In 2024, Karin Mast was named one of HSMAI’s Top 25 Extraordinary Minds, recognizing her leadership in driving innovative, data-informed marketing strategies that deliver measurable impact for destinations and hospitality organizations.

Favorite Travel Memory

Every beach trip with my girls, building sandcastles, finding shell treasures, soaking in the sun and playing in the ocean waves. With both kids on each side holding tight while the waves come towards us, we jump together. Hearing them giggling is absolutely the best.

Emily merges creative storytelling with data-informed strategy to create compelling content in our hospitality team. Based outside of Phoenix, she enjoys baking, needlework and exploring local spots with her husband and their greyhound, Tobey.

Favorite Travel Memory

I was able to travel to Melbourne, Australia, to meet some of my husband's family and friends! It's such a beautiful country and I got to pet a koala; definitely worth the 19-hour flight.

Katie is a graphic designer on our creative team who works on creating visitor guides as well as other design projects that come our way. Outside of work, she enjoys spending time outdoors exploring a number of hiking trails across the state of Arkansas, as well as tapping into her creative side through painting, drawing and calligraphy. 

Favorite Travel Memory

Most recently, I had the opportunity to visit Taos, New Mexico where I went skiing for the first time. When I wasn't on the slopes (trying not to wipe out) I explored a number of art galleries in the town and got to see some extraordinary pieces created by locals.

Jordan is committed to helping destination brands tell their story, leading Miles’ teams to deliver exceptional service and products. When she's not busy helping clients achieve their business goals and objectives, you can find her adventuring with family, listening to live music, enjoying a good cup of coffee or thrifting for unique textiles.

Favorite Travel Memory

Getting engaged in the Italian Riviera and spending the rest of our trip exploring small villages along the coast, enjoying delicious food and wine at every turn. The relaxed culture, slowed-down pace and natural beauty of Italy was an incredible backdrop for such a celebratory life moment.

Shiann is a part of our account services team, and she is passionate about travel and executes all sizes of projects for her clients. Outside of work, Shiann enjoys reading until all hours of the night, planning her next trip abroad and finding the best local coffee and food spots.

Favorite Travel Memory

Spending almost two weeks in Peru, hiking Rainbow Mountain, Machu Picchu, white water rafting, zip lining and spending time with new people and surrounding myself in the local culture.

Rebekah manages SEO sorcery and/or word nerdiness for Colorado, Capital Region USA, Maryland and Greeley. When her head's not buried in a website or print guide, it's wearing a hat for running trail races in which she will undoubtedly scrape a knee and meet a medic.

Favorite Travel Memory

It's a three-way tie between getting scoped by a shark while paddleboarding in Florida, hiking a questionable ledge to see puffins in Iceland and patting elephants on Singapore Zoo's Night Safari. Probably the elephants win because patting was involved.

Isa is part of our Louisiana team and handles all things social media. As a content manager, she travels all over the Bayou State in search of the best things for visitors to experience. During her off time, you can find Isa at a coffee shop planning her next trip or learning a new cocktail recipe.

Favorite Travel Memory

One of my recent favorite travel memories was during a work trip! The Louisiana team went to California for the 2023 Rose Parade, and on one of our off days, a few of us drove to Malibu and sat on the rocky shore as the sun reflected off of the waves of El Matador Beach. In fact, it was the very first sunset of the year and is one of my all-time favorite views thus far.

Leading all things content for Brand USA programs, Liz loves to explore too. You might find her in the Willamette Valley, Brooklyn or Puerto Rico. The Florida State grad’s passions include reading novels and poetry, listening to music, cooking, sipping craft beer and spending time with her partner, baby daughter and French bulldog.

Favorite Travel Memory

Ziplining in the rain in a rainforest in Costa Rica, then stopping afterward at the local watering hole for extra-refreshing beers.

Morgan is based in Fairhope, Alabama. She brings years of experience in tourism and works with her Louisiana clients to achieve their advertising and marketing goals. When not in the office, she and her family love to share new adventures, spend time on the river, work the family farm and cheer on their favorite sports teams.

Madeleine is a graphic designer who thrives on crafting visually captivating designs that capture attention and spark connection. Outside of her work, she loves reading, video games, trying new cookie recipes and spending time with her family.

Favorite Travel Memory

I loved my entire visit to Colorado Springs, but driving up Pikes Peak was my favorite. It offered a breathtaking view the whole way up. We reached the summit, it felt like being on top of the whole world.

Melanie is a content manager for the Brand USA team from Atlanta, Georgia. She loves jazz festivals, beach trips and overpacking. When she's not in her writing cave, Melanie enjoys going out for good food, soaking in good vibes and spending precious time with her family. 

Favorite Travel Memory

Each time I've ever stayed at an oceanfront resort, and going on family road trips to Orlando every summer for nearly a decade.

Michael works as a content manager on the hospitality team. When he's not capturing magic with words, you might find him searching San Diego for new coffee shops. Once he's caffeinated, Michael enjoys building his music collection, heading to the beach, watching reality TV and writing for his blog.

Favorite Travel Memory

I love a relaxing vacation, but meeting a dolphin in the Bahamas is definitely a standout moment.

Lauryn values the relationships she's built with her destination clients and works with the creative teams to strategize and execute results-driven marketing programs. She enjoys exploring the great outdoors anywhere she visits. Outside of work, you’ll find her running around with her boys or at the dog beach with her husband and dog, Ranger.

Favorite Travel Memory

Kayaking in Hawai'i and then jumping into an inactive volcano, plus learning how to surf!

A Denver-based account director who has been at Miles since 2019, Ben thrives at solving complex problems and has a knack for providing practical solutions while maintaining an upbeat attitude. He fills his spare time fly fishing, skiing, going to concerts and spending time with his fiancé and two Australian shepherds, Bindi and Woodford.

Favorite Travel Memory

As an avid fly fisherman, trips to the backwaters of Florida, winding rivers of Montana or camping trips to freestone rivers in Colorado are always top of mind.

Kelly handles all aspects of print procurement and circulation management, as it relates to all print projects for the company. Outside of work you will find Kelly off visit Family spread out all over the US and Ireland always including a visit to the local art museum.

Favorite Travel Memory

A shared taxi ride from Dublin to Belfast gave me an opportunity hear from the taxi driver and a local woman sharing their perspectives on the Northern Irish troubles. She shared a song and the story of the American Choctaw Indians helping the Irish, which I did not know.

Stacey is a graphic designer in Miles’ hospitality division. She's an empathetic learner who strives to solve design problems with the user's needs as her guiding light, always asking questions to challenge assumptions and understand pain points. In her day to day, you can find her designing for social, digital, web, print and more.

Favorite Travel Memory

It was a day full of walking, shopping and bonding with friends old and new in Portland, Oregon, and it ended with a visit to the Lan Su Chinese Garden. The memory of its beauty, the peace and the company I had with me bring a smile to my heart and I'd repeat the day without a second thought.

As an email marketing specialist, Larisa loves coffee-fueled creativity and crafting campaigns that connect. Born in Romania and now based in sunny Florida, she brings over five years of digital marketing experience to the team. When she's not working on a new campaign, you’ll find her planning her next Europe trip, chasing around her playful toy poodle pup, Adonis or enjoying life’s little adventures with her soon-to-be husband.

Favorite Travel Memory

My favorite travel memory will always be Santorini, Greece. Not just for its breathtaking sunsets, whitewashed buildings and endless blue sea, but because it’s where my fiancé proposed. Overlooking the caldera as the sky turned shades of pink and gold, it felt like time stood still. That trip will forever be special to me.

As an associate media planner, Katie geeks out on creating the perfect plan to bring a campaign to life. In her off time, you'll find Katie outdoors exploring new places, hunting down her new favorite antique piece, or spending time with her family and three dogs, Jax, Finn and Marlow.

Henry is part of the destination optimization team and helps organize and implement the education side of the programs, including leading seminars and hosting office hours. In Henry's spare time, you can find him exploring new places by land or by sea with wife and two pups.

Favorite Travel Memory

Easily the opportunity to drive up and down and across the state of Wyoming to host seminars and help promote those destinations with organic digital marketing.

A data wizard turning dusty numbers into sparkling insights — from spreadsheets to coffee cups, Vicky brews data-driven magic for DMO and hospitality clients. Part detective, part storyteller, all data! Are you more interested in her pie charts or apple pie? Insights say her bakes are still more popular than any graph she could build.

Favorite Travel Memory

We went to the rainforest for a small hike in Puerto Rico. When we got to the stream at the bottom of the hike, it started raining. It rained and rained, but that didn't stop my 3-year-old. We went swimming in the stream while it was raining. A new experience for him and so much fun!

With nearly 20 years of experience building teams in the travel industry at both Tripadvisor and Sojern, Richard uses his skills and expertise to lead sales efforts for the DMO and Brand USA sales teams. When he's not selling, Richard enjoys traveling, wine, sports and music. Richard’s family lives in Boston, MA. 

Favorite Travel Memory

Our family trip to Aruba. We spent seven incredible days connecting as a family, and it was one of those trips you never want to end. Every aspect of Aruba completely blew me away. 

Jackie is an account director with 15-plus years of ad-agency and client-side experience who is passionate about serving Miles' clients. Off the clock, she’s busy collecting passport stamps (20 countries and counting!), nose deep in a book, hiking peaks, setting up camp or on a relentless quest for the best ramen.

Favorite Travel Memory

Hiking to an active Icelandic volcano stands out as a top travel memory. Being there with about 100 or so people and sharing the collective experience during every eruption was something I'll never forget.

Shanell is part of our hospitality division and specializes in strategic planning across paid, earned, shared and owned media to ensure brands are set up for success. When she is not brainstorming ideas with clients, you can find her planning her next trip, exploring new local spots to dine at with her husband or hiking with her dog Demi.

Favorite Travel Memory

My husband and I went to Santorini, Greece, for our honeymoon, and the hike from Thira to Oia was incredible. We woke up and had breakfast on our balcony, taking in the views of Skaros Rock, and then met our guide thereafter. We spent the next 3.5 hours drinking in the views, learning about the island and collecting volcanic rocks.

Nicole is well known for her detail-oriented approach and metric-driven mindset, which she leverages to create strategized, impactful media plans for her clients. Outside of her professional efforts, she enjoys indulging in her creative side through LEGO-building, crafting and cooking—hobbies that reflect her dual passion for creativity and precision.

 

Favorite Travel Memory

Though it started with an unexpected 26-hour airport layover, and almost missing the ship, it would have to be Greece island-hopping.

Jamie is a results-driven, Chicago-born metalhead turned Minneapolis transplant. She guides complex digital projects with a fusion of creativity, technical prowess and strategic insight. Outside launching disruptive products, she finds solace in novel rereads and considers documentaries, happy hours and crocheting her essential self-care routine.

Favorite Travel Memory

Getting booted off a Southwest flight for a "hilarious" middle-seat-saving plan. Bachelorette bash turned into a middle-seat fiasco, all thanks to my loud friend faking a cold. I even thought we were getting an upgrade. Lesson learned: no upgrades on Southwest!

Ant is part of the digital products team as a UX/UI designer. Ant is not just about pixels and interfaces — he's all about crafting seamless and delightful experiences for our clients. When not perfecting user journeys, he can be found all over Florida skateboarding, taking and developing photos, as well as tinkering on cars and motorcycles.

Favorite Travel Memory

Taking the train from the airport into Tokyo, I thought I could manage without using my phone for navigation. When the train headed north instead of toward Tokyo, I eventually gave into temptation. I discovered the train would eventually turn back toward Tokyo, which taught me that I can navigate without technology if a country is as organized as Japan.

Based in Denver, Joe brings nearly a decade of agency account management experience in marketing and advertising. In his role, he serves as a key account and strategic lead on clients like Bermuda, West Virginia and Niagara Falls USA. Outside of work, Joe enjoys hiking, exploring Denver’s food scene and staying up-to-date on pop culture.

Favorite Travel Memory

Hiking with my husband through all five picturesque villages of Cinque Terre along the Italian Riviera coastline - stopping in each village for fresh seafood, pasta or gelato and taking in the views and local culture.

Kiki is a seasoned professional based in the greater New Orleans area who's known for creating exceptionally effective ad campaigns for members of New Orleans and Company. She's a foodie and travel lover who enjoys exploring the city's vibrant restaurant scene, attending local festivals, and supporting the New Orleans Saints and LSU Tigers.

Favorite Travel Memory

My favorite travel memory is climbing up the steps in the rare snow at Blarney Castle to kiss the Blarney Stone. Before my grandmother, Anita Kelly Mannear, passed away, she said that her one regret in life was not kissing the stone while in Ireland. I was honored to kiss the stone on her behalf.