The Year in Review and the Year Ahead 2025

This year's webinar featured Karin Mast and C.A. Clark of Miles Partnership, along with Mike Coletta, Alicia Schmid and Madeline List of Phocuswright, who shared research and insights on three emerging trends:

• Traveler loyalty – We heard what drove brand consistency in 2025, why travelers might shift away from their preferred brands and how loytalty programs influence their decisions.
• AI & travel technology – We explored emerging trends and insights from this year, including how travelers are using Google's AI mode and the startups shaping the future of travel.
• Luxury travelers – We learned what motivates high-intent travelers, how they plan and pay for trips and why this audience remains resilient and eager to invest in elevated travel experiences.