White Paper: The Value of Print in a Digital Marketing World
Our new white paper explores the resurgence of print media as a powerful tool for reaching and engaging travelers.
Shanell Welker
Account Supervisor
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Shanell Welker
Account Supervisor
"The people at Miles are passionate, problem-solvers and authentic."
Shanell is part of our hospitality division and specializes in strategic planning across paid, earned, shared and owned media to ensure brands are set up for success. When she is not brainstorming ideas with clients, you can find her planning her next trip, exploring new local spots to dine at with her husband or hiking with her dog Demi.
Favorite Travel Memory
My husband and I went to Santorini, Greece, for our honeymoon, and the hike from Thira to Oia was incredible. We woke up and had breakfast on our balcony, taking in the views of Skaros Rock, and then met our guide thereafter. We spent the next 3.5 hours drinking in the views, learning about the island and collecting volcanic rocks.
Nancy Wiles
Performance Director
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Nancy Wiles
Performance Director
"Passionate, intelligent and dedicated are the words I'd use to describe the people at Miles."
As the performance director for the hospitality division, Nancy utilizes data, research and collaboration to develop and implement owned and paid strategies and plans that drive results. When she is not diving into analytics and spreadsheets, she can be found enjoying the best of Colorado — live music, great outdoors, craft beer and making memories with friends and family.
Favorite Travel Memory
Traveling to Italy with 40 of my closest friends!
Jamie Fiedler
Senior Digital Product Manager
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Jamie Fiedler
Senior Digital Product Manager
"I would describe the people at Miles as spirited, tenacious and talented."
Jamie is a results-driven, Chicago-born metalhead turned Minneapolis transplant. She guides complex digital projects with a fusion of creativity, technical prowess and strategic insight. Outside launching disruptive products, she finds solace in novel rereads and considers documentaries, happy hours and crocheting her essential self-care routine.
Favorite Travel Memory
Getting booted off a Southwest flight for a "hilarious" middle-seat-saving plan. Bachelorette bash turned into a middle-seat fiasco, all thanks to my loud friend faking a cold. I even thought we were getting an upgrade. Lesson learned: no upgrades on Southwest!
Kiki Mannear
Director, Destination Partner Development
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Kiki Mannear
Director, Destination Partner Development
"The people at Miles are enthusiast, strategic and avant-garde."
Kiki is a seasoned professional based in the greater New Orleans area who's known for creating exceptionally effective ad campaigns for members of New Orleans and Company. She's a foodie and travel lover who enjoys exploring the city's vibrant restaurant scene, attending local festivals, and supporting the New Orleans Saints and LSU Tigers.
Favorite Travel Memory
My favorite travel memory is climbing up the steps in the rare snow at Blarney Castle to kiss the Blarney Stone. Before my grandmother, Anita Kelly Mannear, passed away, she said that her one regret in life was not kissing the stone while in Ireland. I was honored to kiss the stone on her behalf.
Kim Palmer
Program Director, Destination Optimization
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Kim Palmer
Program Director, Destination Optimization
"The main reason I have stayed at Miles for more than 25 years is the people I work with, who are clever, fun and always invested in doing their best for others. "
Kim manages the destination optimization program team, which helps DMOs provide value to their industry through education and activation. Previously she has been the company’s director of SEO and the director of digital marketing for the hospitality division. She launched some of the industry’s first destination websites in the late 90s.
Favorite Travel Memory
My 100 percent not-athletic family and I conquered the Cathedral Rock trail in Sedona, Arizona. With a 700-foot elevation gain in less than a mile, it was more precarious rock climb than a trail, but the payoff was a stunning panorama of the red-rock landscape. It is a cherished "we survived" family touchpoint now.
Sebrina Williams
Director, Destination Partner Development
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Sebrina Williams
Director, Destination Partner Development
"The people at Miles are by far my favorite part about working here."
Sebrina specializes in creating customized packages and sharing the many benefits of advertising with the DMO of the Windy City, Choose Chicago. You can usually find her enjoying time with her husband, daughter, son and two Icelandic sheepdogs, or exploring new restaurants and traveling to any place with warmer winters than Chicago.
Favorite Travel Memory
Taking my daughter to Cancun for a girls trip before she headed off to college.
Caitlin Row
Senior Content Manager
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Caitlin Row
Senior Content Manager
"At Miles I'm encouraged to ask questions, be curious and up-skill in a supportive environment — we are working together to grow!"
Caitlin capitalizes on her years living in and producing content for travel destinations while working for Miles’ DMO content team. When she’s not content wrangling at her day job, you’ll find her exploring her adopted home state by skis, foot and car, preferably with her dog Odessa.
Favorite Travel Memory
It's listening to coqui frogs sing as waves crashed rhythmically on a beach while stars sparkled overhead in Puerto Rico.
Adam Storm
Digital and Media Asset Manager
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Adam Storm
Digital and Media Asset Manager
"The people at Miles are passionate, focused and dedicated."
Adam is part of the Odyssey Studios team, and is responsible for curating and cataloging the team's video and photographic assets to increase ROI for clients. Adam is a bookworm and video gamer who enjoys getting lost on backroads while finding new places and painting with his wife and their children.
Favorite Travel Memory
My favorite travel memory is when I traveled to Springfield, Ohio, for a family gathering. My wife was able to book an Airbnb stay in the home she lived in as a teenager, which she always loved but had never been able to say goodbye to as it was sold while she was away. Listening to the owner ask her about how she and her family installed features was just fantastic.
Steven Keith
Senior Content Director
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Steven Keith
Senior Content Director
"We don't just talk the talk, but walk the walk! From the top down, we eat, breathe and live for amazing travel experiences."
A journalist by trade, Steven traded the newsroom for a much more enjoyable assignment as a food writer and travel editor. (Yeah, he gets paid to eat.) As a senior content director, Steven now cooks up effective, innovative and integrated content strategies for a host of destination clients, including Puerto Rico, Louisiana, New Orleans and Fairfax County, Virginia.
Favorite Travel Memory
There are so many! But gathering for a multi-country family reunion at a five-star farm-restaurant high atop the mountains in Slovenia is way up there. The food. The views. The connections. The memories. Priceless!
Ileana Frascone
Senior Account Director
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Ileana Frascone
Senior Account Director
"Our greatest strength as a company is our commitment to doing what's right — for our clients through our commitment to customer service or for the industry at large through our sustainability and advocacy work."
Ileana manages a diverse client set that includes the U.S. Virgin Islands, Chicago and Myrtle Beach. She manages a team that makes her look good through their tireless management of brand, media, digital and website accounts. In her spare time, she enjoys traveling (big surprise!), reading, writing and spending lots of time with her family.
Favorite Travel Memory
Pushing my two-year-old son's stroller through Venice, Italy. (2 out of 5 recommend. Muscles required!)
