Teaming Up for Success

Morgan is based in Fairhope, Alabama. She brings years of experience in tourism and works with her Louisiana clients to achieve their advertising and marketing goals. When not in the office, she and her family love to share new adventures, spend time on the river, work the family farm and cheer on their favorite sports teams.

Josh is part of the operations team and oversees the company's use of Wrike. He helps teams optimize their use of the PM tool so they can work as effectively as possible. Outside of work, he's probably outside mountain biking or skiing. Colorado has some of the most beautiful trail networks and outdoor areas, and he's trying to see as much as he can.

Hayley is an account supervisor working on web, print and media projects for amazing destinations like Chicago, Myrtle Beach, Destin-Fort Walton Beach, Ocala, Galveston and Waco. She enjoys playing soccer, event planning and cheering on the Oregon Ducks. She lives in Eugene and has her degree in marketing and advertising from Grand Canyon University.

Favorite Travel Memory

My sister and I went on a cruise once, and there was a mega pod of dolphins surrounding the ship — hundreds and hundreds of dolphins swimming alongside us for hours. It was a really incredible experience.

With a strong sense of direction and a great sense of humor, Roger has led the company since its purchase in 1990, growing the business from a local Florida visitor guide network to an innovative, successful international travel marketing organization.

Liv Falco is an Account Coordinator who loves to help her clients deliver high-quality work, remotely from California! Outside of work, Liv enjoys all the simple things in life. Whether it be a trip to a local coffee shop, or a hike around her hometown hills, you can find Liv somewhere soaking up the sun!

As a member of the destination optimization team, Caitlin helps DMOs directly support their local businesses. She is also a Master Naturalist in her home state of Louisiana, often exploring the outdoors and working on nature-education programs. If you catch her staring out the window, she is probably trying to identify a plant, bird or butterfly.

As Miles’ associate media director, Christine oversees the media department’s strategy and planning. She works alongside destinations such as Maine, Alaska and Sarasota County. When Christine isn’t geeking-out on media trends and technology, she enjoys spending time with family and friends, lake adventures, traveling and cuddling with her dog JoJo.

Favorite Travel Memory

Traveling to Kauai two years ago combined my love of the beaches and water with my love of the mountains and hiking — so much so that we're going back again!

The partner-programs operations manager on the Brand USA team, Miranda works to scale and streamline processes. When she isn't online, she’s probably snowboarding, traveling for a concert or hanging out with her dogs, Stevie and Charlotte. She is also an enamel-pin collector and always open to a trade.

Favorite Travel Memory

Finally getting that big pretzel at Oktoberfest!

Juan serves as an account director, supporting clients to ensure their marketing strategies resonate with travelers from all backgrounds. Personally, he thrives on learning about different cultures, meeting new people and exploring the world. An avid traveler, foodie and dog lover, in his free time he's likely exploring parks, hiking or embarking on a new adventure.

Favorite Travel Memory

One of my favorite travel memories is the time I spent two weeks in Barcelona, Spain, with my best friend. We stayed in the Catalan region, where they speak a different dialect of Spanish. Our local host showed us around the city, and we also met some other Americans who were visiting. They ended up joining us throughout the entire trip, and we made some amazing memories together.

Carrie ensures that clients' big-picture visions are defined and delivered, building collaborative client relationships, as well as working with the Miles team to concept and produce innovative marketing solutions. Outside of Miles, Carrie keeps up with her two little boys, Mac and Jay, on the ski slopes or hiking trails in Winter Park and planning her next vacation.

Favorite Travel Memory

Every summer my family visited a small beach town in southwest Michigan near my grandparents' house. Now I cherish the opportunity to reunite with my siblings there year after year and see my kids enjoy the same experience.

Rachel leads an account-services team in the hospitality division. Her experience on the client and agency side allows her to offer thoughtful and creative solutions. She has found herself on Everest supporting summiteers and driving the Pan American highway in an ’82 Westfalia, and is now raising two boys with her husband and their beloved lab June in Colorado.

Favorite Travel Memory

Sailing around the Darien Gap during the three-day open-water crossing, I witnessed a massive great white shark fly his gigantic body out of the water and steal the fish off our trolling line.

A member of the email marketing team, Holly uses her passion for learning and creativity to help craft thoughtful and engaging emails. Holly is based out of Denver, and you can usually find her riding her bike, reading or walking her dog, Bella, with her husband. 

Favorite Travel Memory

While in Ireland, Garth Brooks came to play five nights in Dublin and everyone asked if we were there to see him. We weren't, but every pub was playing country music and selling Irish tricolor cowboy hats; it felt like we were back home. 

Combining a creative and data-driven approach to our hospitality clients’ marketing needs, Camron's award-winning work on behalf of clients, including Hawks Cay and Hilton Sandestin, has resulted in significant revenue and performance gains. Camron is an avid foxhunter and lives on a horse farm with her husband, dogs, cats, chickens and horses.

Favorite Travel Memory

We drove the Ring of Kerry on St. Patrick’s Day and had the road to ourselves since tours were closed for the holiday. We were delighted to find authentic local festivals in the small towns along the route. The locals were so kind and welcoming, and the land is gorgeous!

I've been on the Miles/Brand USA team since day one, working with partners in a territory that stretches from Washington, D.C. to the Northern Mariana Islands. I dive deep into every destination I represent because I love to learn about food, drinks, and activities wherever I go. My wife and I recently opened a restaurant and cottages in the lovely hamlet of Union, Washington, in 2023.

Favorite Travel Memory

In South America, 1995 (pre-cellphone era), we took a flight to La Paz, Bolivia, with $10K and no plans. We knew Machu Picchu and Patagonia were musts but had no fixed schedule. Since there was no work, our only obligations were occasional calls and postcards to friends and family. It was total freedom; we explored off-the-beaten paths and lived spontaneously.

Abby is part of our DMO sales team and handles the monetization efforts for our Philadelphia, Pennsylvania and New Jersey clients. When she's not reporting out her clients' successful campaigns, she can be found enjoying the summer season down the shore with friends and family.

Favorite Travel Memory

My very first trip to Europe was to Barcelona and Madrid. I fell in love with the Gaudi architecture and have many fond memories of late-night clubs and partying. That trip launched my love for travel. I also have fond memories of a mother-daughter trip to London, dragging my mom everywhere on the Tube.

Susan oversees workflow and day-to-day task management for a variety of client projects, from print production to website builds. She adapts quickly to ensure deadlines and client expectations are met, collaborating closely with both clients and internal teams to drive success from start to finish. Outside of work, you can find her exploring new restaurants, getting lost in a good book and planning her next travel adventure.

Favorite Travel Memory

Experiencing the infinite landscapes and waterfalls of Iceland on a five day road trip through the country. I can't wait to go back for another trip!

Henry is part of the destination optimization team and helps organize and implement the education side of the programs, including leading seminars and hosting office hours. In Henry's spare time, you can find him exploring new places by land or by sea with wife and two pups.

Favorite Travel Memory

Easily the opportunity to drive up and down and across the state of Wyoming to host seminars and help promote those destinations with organic digital marketing.

Amy is the senior account director that leads our Brand USA team. When she is not exploring new ways to reach international travelers, investigating opportunities to better organize our data or meeting with clients, she can be found walking mountain trails, listening to a new podcast or running through life with her young (and energetic) son.

Favorite Travel Memory

My husband and I visited Switzerland for the holidays a few years ago. We were having dinner at a lodge in a small ski village on Christmas night and starting talking to the couple sitting next to us. We discovered they lived only 45 minutes away from us in Florida (small world!) and ended up enjoying delicious glögg with them at a secret bar they introduced us to.

Maria is a media coordinator who works with both hospitality and DMO clients executing media plans. When she is not calculating CTR, you will likely find her exploring Philadelphia with her partner or writing in a coffee shop.

Favorite Travel Memory

Eating over a dozen different kinds of gelato at a festival in Rome!

Tenzin is part of our Colorado content team as a content coordinator. When she's not ferociously typing away on written content, you can find her making a mess in the kitchen trying out new recipes or reading a good romance book, with her YouTube fireplace playing in the background.

Favorite Travel Memory

Out of the few countries I’ve traveled to so far, Ireland has stolen my heart as my number one travel memory. Everything about it was amazing – the lively culture, hearty meals, friendly community and stunning views. It holds so much history, and I will never forget how it made me feel.

Stacey is a graphic designer in Miles’ hospitality division. She's an empathetic learner who strives to solve design problems with the user's needs as her guiding light, always asking questions to challenge assumptions and understand pain points. In her day to day, you can find her designing for social, digital, web, print and more.

Favorite Travel Memory

It was a day full of walking, shopping and bonding with friends old and new in Portland, Oregon, and it ended with a visit to the Lan Su Chinese Garden. The memory of its beauty, the peace and the company I had with me bring a smile to my heart and I'd repeat the day without a second thought.

Lauren is our fearless director of marketing, responsible for the strategy and implementation of various corporate marketing initiatives, such as overseeing the Miles brand and managing industry events and partnerships. Outside of work, you'll find her unwinding at the beach or exploring local festivals and music events.

In 2024, Lauren was selected for Destinations International’s Young Professional Leadership Development Program, recognized alongside the association’s 30 Under 30 class.

Favorite Travel Memory

I’m an avid beach-goer, so traveling to Oʻahu, Hawaiʻi, and experiencing the unique beaches on each part of the island was incredible.

Jason heads our partner-participation sales team and is known to develop strategic-monetization programs that deliver results. During his 24 years at Miles, he honed his problem-solving skills with roles in production, sales and product development. You’ll also find him leading Scouts, exploring our national parks or venturing off to exotic locales.

Favorite Travel Memory

A companion said we must "enjoy the journey" several hours before we were notified to evacuate back to the U.S. as the pandemic began. Three years later, in South Korea, I was telling Scouts to "enjoy the journey" two days before our being evacuated due to an impending typhoon. My greatest travel memories have come from learning to enjoy the journey.

Kiki is a seasoned professional based in the greater New Orleans area who's known for creating exceptionally effective ad campaigns for members of New Orleans and Company. She's a foodie and travel lover who enjoys exploring the city's vibrant restaurant scene, attending local festivals, and supporting the New Orleans Saints and LSU Tigers.

Favorite Travel Memory

My favorite travel memory is climbing up the steps in the rare snow at Blarney Castle to kiss the Blarney Stone. Before my grandmother, Anita Kelly Mannear, passed away, she said that her one regret in life was not kissing the stone while in Ireland. I was honored to kiss the stone on her behalf.

As part of the hospitality division, Susi is a master orchestrator who seamlessly brings together creative directors, designers, copywriters and clients. When she is not overseeing the production workflow from concept to delivery, she's planning a trip with her husband Peter to a music festival or winery, or to visit their three daughters who live in three different states.

Favorite Travel Memory

My daughter Meagan took me on an epic adventure searching for Tom Jones in Cardiff, Wales. Too much fun. (Never found Tom.)

Lori has been creating websites for over 25 years, starting with her local music scene before making it a career. Born and raised in Canada, Lori later moved to Detroit, Michigan. Her hobbies are playing with technology, traveling everywhere she can and spending time with her family. She tries to pet every furry animal she meets — to mixed results.

Favorite Travel Memory

Trips to the beach in Boca Raton with my family and exploring everything weird and hip in Portland, Oregon.

Demetria is part of our Brand USA team and works with our partners in California, Nevada and Hawai'i. Her passion outside of work is music theater, where you'll often find her singing in a local play. Visiting family and spending time with the little people in her life are at the top of her list.

Favorite Travel Memory

I follow my heart … and it usually leads me to the airport.

As an Account Director at Miles, Kelli oversees and executes innovative, results-driven marketing programs for destination clients. When not collaborating on client projects, she can be found planning her next adventure, cheering on her home-state Hawkeyes, and forever searching for the perfect taco.

Favorite Travel Memory

Being the only people on the plane in Belize and the pilot inviting me to sit up front with him. Wild!