Teaming Up for Success

Karin is a Senior Vice President at Miles and has been with the company for almost 17 years. She started as an Account Director, handling marketing within the western United States and has moved all the way up into a global role focused in the areas of Tourism and Hospitality for the last 6 years. Off hours, she’s planning her family’s next adventure traveling the world or at home cooking up some homemade pizza.

Favorite Travel Memory

Every beach trip with my girls, building sandcastles, finding shell treasures, soaking in the sun and playing in the ocean waves. With both kids on each side holding tight while the waves come towards us, we jump together. Hearing them giggling is absolutely the best.

Rachel leads the growth strategy for Destination Wayfinder, helping tourism organizations strengthen destination stewardship. When she’s not advising DMOs, she’s kayaking near her home in Durango, Colorado, cooking global cuisine or exploring her next destination—45 countries and counting!

Favorite Travel Memory

At 14, I visited the small remote island of Nosy Komba, Madagascar, seeing lemurs up close, wandering its beaches and meeting the welcoming locals. That adventure sparked my love for travel and passion for ecotourism, showing me the magic of exploring new places while honoring nature and culture.

Luke is an account coordinator and works mainly with St. Pete/Clearwater. His attention to detail and ability to multitask helps the team deliver exceptional value to each client. Outside of work, he can be found throwing the ball for his dog Fisher, cooking spicy food or biking with his wife.

Favorite Travel Memory

A favorite travel memory is getting to travel to Germany with my dad in 2014. We were able to travel by train and visit Munich, Stuttgart, Berlin, Frankfurt and many other small towns. The highlight of the trip was getting to go to a football (soccer) match and experience the amazing atmosphere.

Melanie is a content manager for the Brand USA team from Atlanta, Georgia. She loves jazz festivals, beach trips and overpacking. When she's not in her writing cave, Melanie enjoys going out for good food, soaking in good vibes and spending precious time with her family. 

Favorite Travel Memory

Each time I've ever stayed at an oceanfront resort, and going on family road trips to Orlando every summer for nearly a decade.

Elena is an art director whose love for visual storytelling has taken her from Nashville to Chicago to Hawai'i, and she now calls Colorado home. In her free time, she enjoys landscape painting, fly fishing, crafting, camping and hiking with her dogs.

Favorite Travel Memory

My favorite travel memory is eating my way through Italy: pizza in Naples, seafood in Venice, bistecca alla fiorentina in Florence and so much pasta in Rome, to name a few.

Adam is part of the Odyssey Studios team, and is responsible for curating and cataloging the team's video and photographic assets to increase ROI for clients. Adam is a bookworm and video gamer who enjoys getting lost on backroads while finding new places and painting with his wife and their children.

Favorite Travel Memory

My favorite travel memory is when I traveled to Springfield, Ohio, for a family gathering. My wife was able to book an Airbnb stay in the home she lived in as a teenager, which she always loved but had never been able to say goodbye to as it was sold while she was away. Listening to the owner ask her about how she and her family installed features was just fantastic.

An accomplished art director, Megan works closely with the Brand USA team, skillfully managing the Global Inspiration Program's print materials. Outside of work, Megan has a keen eye for finding beauty in everyday life, pursuing hobbies like photography, drawing and DIY house projects. She also shares her heart with her husband and their dogs, Bella, Tucker, and Miley.

Favorite Travel Memory

I had an unforgettable 10-day journey through Spain with my family. From the ancient city of Toledo to the fine art in Madrid and the breathtaking beauty of Granada's Alhambra, every moment was a captivating adventure. Exploring the vibrant culture, savoring delicious paella and sharing laughter with my loved ones made this escapade truly magical.

As CFO, Dianne is all things financial and focused on growth and scaling the organization. When she is not working, she can be found training for a marathon or on a sailboat with her husband.

Favorite Travel Memory

Going to Vancouver, Canada, (my favorite place) with my siblings, our kids and my parents to celebrate their 60th wedding anniversary. My parents were both up there in years, so we rented them motorized scooters. My father, a former fighter pilot, was doing donuts on his scooter in the parking lot.

Eve is part of our paid-social team and manages campaigns from start to finish across multiple social platforms. Outside of work, you're likely to find her at a concert, planning her next vacation or exploring Denver with friends.

The partner-programs operations manager on the Brand USA team, Miranda works to scale and streamline processes. When she isn't online, she’s probably snowboarding, traveling for a concert or hanging out with her dogs, Stevie and Charlotte. She is also an enamel-pin collector and always open to a trade.

Favorite Travel Memory

Finally getting that big pretzel at Oktoberfest!

Shanell is part of our hospitality division and specializes in strategic planning across paid, earned, shared and owned media to ensure brands are set up for success. When she is not brainstorming ideas with clients, you can find her planning her next trip, exploring new local spots to dine at with her husband or hiking with her dog Demi.

Favorite Travel Memory

My husband and I went to Santorini, Greece, for our honeymoon, and the hike from Thira to Oia was incredible. We woke up and had breakfast on our balcony, taking in the views of Skaros Rock, and then met our guide thereafter. We spent the next 3.5 hours drinking in the views, learning about the island and collecting volcanic rocks.

Gray masterfully combines inventive thought and technical adeptness for top-notch global travel-marketing strategies. Exceptional at interpreting technology and data, distilling complex ideas and managing reporting platforms, he elevates clients' competitiveness by enabling keen customer-behavior insights.

Jeff leads brand strategy initiatives for multiple Miles teams working with new and existing destination clients. His purview is the coherence, clarity and effectiveness of client messaging across all media and in-market consumer touch points. He is also often tapped for his persuasive and evocative copywriting style.

Favorite Travel Memory

Dinner at the flat of a friendly carpet vendor and his family from the Grand Bazaar in Istanbul.

Leading all things content for Brand USA programs, Liz loves to explore too. You might find her in the Willamette Valley, Brooklyn or Puerto Rico. The Florida State grad’s passions include reading novels and poetry, listening to music, cooking, sipping craft beer and spending time with her partner, baby daughter and French bulldog.

Favorite Travel Memory

Ziplining in the rain in a rainforest in Costa Rica, then stopping afterward at the local watering hole for extra-refreshing beers.

For 20 years, Justin has been a digital innovator, steering global tech teams to amplify brand impact. His unyielding curiosity pushes him to explore and challenge digital conventions. When not in tech mode, he's likely golfing, always pursuing the perfect round with family. At home, he humorously eases his great danes' fears of the commonplace.

Krystal is a project manager who works with a variety of clients on everything from website and to creative and media needs and visitor guides. When she isn't working on travel-related projects, you can find her hitting the road (or air) for new adventures with her husband, three kids and adorable minpin.

Favorite Travel Memory

I spent two months road tripping with my family from Texas to Washington, hitting all of the national and state parks we could along the way. It was a once-in-a-lifetime experience!

Karen’s work involves conceiving the next great content idea and turning it into reality for clients across Florida. Outside work hours, you’ll usually find Karen outside — either rowing or biking with her husband or scheming ways to tire out their Australian cattle dog, Harvey — or responding to funny texts from their son Daniel.

Favorite Travel Memory

I enjoy exploring all of the Caribbean islands, but Anegada has been my favorite — seeing flamingos in the wild was the best!

Chelsea is a member of the ad operations team who oversees a diverse client portfolio. Beyond campaign management, she's an avid baker, a Ted Lasso enthusiast, and enjoys beachside reading. In her free time, she's either chasing passport stamps, attending sporting events or on the hunt for the perfect cup of joe.

Liz oversees a group of accounts, making sure we achieve strong results. Off the clock, you can find her enjoying a Cardinals game in her hometown of St. Louis, shuttling her son to his sporting events or spending time with her dog Diego.

Favorite Travel Memory

Taking my son to stay in a treehouse in the El Yunque rainforest in Puerto Rico.

Josh is part of the operations team and oversees the company's use of Wrike. He helps teams optimize their use of the PM tool so they can work as effectively as possible. Outside of work, he's probably outside mountain biking or skiing. Colorado has some of the most beautiful trail networks and outdoor areas, and he's trying to see as much as he can.

A Georgia native who called Maryland, South Dakota, Utah and Colorado home before settling in Kentucky, Kelly conducts a symphony of technology and creativity, fusing innovation with stewardship and sustainability. Alongside her partner Greg, two pups and grown kids, her passions include voyages to new destinations, culinary creation, gardening and live concerts.

Favorite Travel Memory

Bali's vivid hues and beaming faces welcomed us, emanating happiness and forging instant connections. My children, away from electronics, reveled in local culture, embracing community and togetherness. Beneath banana trees, our guide plucked some for us. This spontaneous act epitomized the trip — authentic, unscripted and full of simple joys.

As a member of the destination optimization team, Caitlin helps DMOs directly support their local businesses. She is also a Master Naturalist in her home state of Louisiana, often exploring the outdoors and working on nature-education programs. If you catch her staring out the window, she is probably trying to identify a plant, bird or butterfly.

Carrie ensures that clients' big-picture visions are defined and delivered, building collaborative client relationships, as well as working with the Miles team to concept and produce innovative marketing solutions. Outside of Miles, Carrie keeps up with her two little boys, Mac and Jay, on the ski slopes or hiking trails in Winter Park and planning her next vacation.

Favorite Travel Memory

Every summer my family visited a small beach town in southwest Michigan near my grandparents' house. Now I cherish the opportunity to reunite with my siblings there year after year and see my kids enjoy the same experience.

Rebekah manages SEO sorcery and/or word nerdiness for Colorado, Capital Region USA, Maryland and Greeley. When her head's not buried in a website or print guide, it's wearing a hat for running trail races in which she will undoubtedly scrape a knee and meet a medic.

Favorite Travel Memory

It's a three-way tie between getting scoped by a shark while paddleboarding in Florida, hiking a questionable ledge to see puffins in Iceland and patting elephants on Singapore Zoo's Night Safari. Probably the elephants win because patting was involved.

Enriqueta is a dedicated project manager who works on a variety of projects from visitor guides to websites. In her free time, you can find her crafting, watching movies or playing with her dalmatian Ollie.

Favorite Travel Memory

Having my first white Christmas in Knoxville in 2020: I made snow angels, threw snowballs, ate white snow and sledded down a hill!

I am part of the Kentucky account team and I assist with project management, ensuring the client’s needs are met and communicated effectively. When I'm not working and immersing myself in all things Kentucky, I'm probably crocheting and preparing for an upcoming market day. Besides that, I love being outside with my pets, tending to my plants and baking delicious treats for friends/family.

Favorite Travel Memory

Traveling to St. John (USVI) and living like a local for a whole month on the island.

When Yas is not hiking in Boulder, singing at a karaoke bar or meditating at a group circle, she works with clients to ensure their websites and media run smoothly. As one of the account managers on the hospitality team, she incorporates her 6 years of DMO brand marketing and love for hospitality into her role.

Favorite Travel Memory

My favorite travel memory is getting lost in the magical city of Rome, stumbling upon delicious mom-and-pop shops, and taking in the local culture.

Amanda is a content manager who loves crafting engaging, fun content for her clients. A lifelong Miami native, her weekends are spent exploring the city with friends and family, trying to get a tan on a beach (keyword: trying), enjoying the best culinary experiences in town or creating content about all of the above!

Favorite Travel Memory

I gallivanted through the UK with one of my best friends and 15-plus strangers from all over the U.S. We ate lunch with the mayor of Cambridge (true story, I have pictures), got lost on the Tube in London and got tattoos in Ireland.