Teaming Up for Success

Toni is a project manager who works remotely from Venice, Florida. She enjoys boating and fishing with her husband and three kids. Originally from Ohio, Toni is a huge Ohio State Buckeyes fan.

Favorite Travel Memory

I enjoy exploring all of the Caribbean islands, but Aruba has been my favorite — seeing flamingos in the wild was the best!

Sam guides the content strategies and initiatives within the hospitality division while also ensuring the delivery of impactful content to clients. When she’s not crafting travel stories, you’ll find her adventuring in the mountains, creating a more sustainable lifestyle or daydreaming about her next travel destination.

Favorite Travel Memory

From sampling new dishes at the Tiong Bahru Market during golden hour to stumbling upon a neighborhood restaurant and indulging in a late-night dinner consisting of traditional chili crab, exploring the food scene in Singapore is one of my top travel memories.

With 8-plus years of DMO marketing experience, Andrew is committed to providing value to clients and their stakeholders. When not working, he enjoys spending time with his wife, son and pup. In the fall, he is a disciple of the three Fs — family, friends and football.

Favorite Travel Memory

Being in the travel industry, work has taken me places I've never thought I'd visit. However, there's nothing like traveling with your loved ones — the memories created and cultures uncovered together seem that much more special, and there isn't a better travel memory I've had better than spending a week in Jamaica after my wedding in 2019.

Kylie is an account manager with a background in media who loves lighting the path between client goals and creative execution. A Virginia native who landed in the Phoenix desert, she’s a natural wine enthusiast and crafter who spends weekends at the farmers market, treasure-hunting at antique shops or traveling to catch her favorite bands live.

Favorite Travel Memory

Australia is my favorite place — fittingly, the name “Kylie” is an Indigenous word for 'boomerang!”  On my last trip, a random Substack message to my favorite winemaker/writer led to an intimate afternoon at her Adelaide Hills vineyard; we walked the vines, cooked lunch in her kitchen and sipped natural wine right from the source.

Laura's focus is on developing growth plans for clients and our teams. She is based in Denver and you can often find her cheering on the Denver Nuggets, reading another mystery novel or enjoying mac and cheese.

Favorite Travel Memory

I was chaperoning high-school musicians on a European music tour. Our first night in Switzerland, I stopped by one of the girls’ rooms. My knock on the door was met enthusiastically by a girl declaring their room had a “washing machine” in it and insisted I come see it. I discovered they were “washing” their clothes in the bidet! What could I say? I suggested they keep it a secret or else they would have to do everyone’s laundry on the trip.

Susan oversees workflow and day-to-day task management for a variety of client projects, from print production to website builds. She adapts quickly to ensure deadlines and client expectations are met, collaborating closely with both clients and internal teams to drive success from start to finish. Outside of work, you can find her exploring new restaurants, getting lost in a good book and planning her next travel adventure.

Favorite Travel Memory

Experiencing the infinite landscapes and waterfalls of Iceland on a five day road trip through the country. I can't wait to go back for another trip!

David creates and automates reporting, troubleshoots data problems and maintains our internal budget/forecast planning tools. He has a degree in Physics from University of Colorado but never worked in that field—unless you count his home brewing of craft beers—and is equally at home on the beach or the ski slopes.

Lizette handles much of the onboarding, system troubleshooting and marketing for Odyssey Studios. When she's not powering away at a spreadsheet, she's finding new places in Dallas to beat the heat and attempting to take her cat on a hike.

Favorite Travel Memory

There are so many travel memories that I indulge in frequently, but by far my favorite to date has been exploring the depths of Japan and finding myself in the challenges faced with true culture shock.

A travel buff and enthusiastic planner both in and out of the office, Cynthia is a senior account director based in Lexington, Kentucky. When she’s not strategizing with our team to bring her clients' big ideas to life, she can be found out for an adventure with her family or scrapbooking her most recent explorations.

Favorite Travel Memory

We’ve set out to visit all 50 states with our daughter before she turns 18, so from the amazing views as we journeyed up the Pacific Coast Highway to cave explorations and waterfall hikes in Kentucky, we’re always making new travel memories. It’s impossible to pick a favorite!

C.A. is the vice president of AI and is based in New Zealand. He has been with Miles for over 20 years and has experience in just about every facet of digital destination marketing. A former expert motorcycle road racer, C.A. began riding motorcycles with his family at age 8. He’s owned dozens of motorcycles of every kind and attended training in nearly every type of motorcycle discipline.

In 2025, C.A. was named one of HSMAI's Top 25 Extraordinary Minds, a recognition that reflects his leadership in helping destinations and hospitality organizations navigate the practical implications of AI.

Maggie has worked in destination marketing for more than 10 years, combining her experience with creativity to push the boundaries of innovation for our clients. When she's not overseeing production or planning the next big experiential activation, you can find her traveling as much as possible with her husband Chris and daughter Collins.

Favorite Travel Memory

Twirling on the hills that are alive in Salzburg, Austria

Melissa is an art director and visitor-guide master who works with her team to develop and execute print and digital creative assets. She is a Wisconsin native who, when not shoveling snow, can be found trying out new recipes with her husband, crafting the last thing she saw on Pinterest or spending time on the water at her cabin on the lake.

Favorite Travel Memory

One of my favorite travel memories was catching freshly made hot rolls in mid-air during dinner at Lambert's Cafe in Ozark, Missouri, with my husband and his family. We all laughed out loud as the waitstaff yelled "hot rools!" and then a bun would fly through the air over our heads into an open hand!

Alex is an account manager in the hospitality division, helping to make clients' visions a reality. When not managing client requests and projects, he's traveling and looking for new experiences with his wife Amanda or playing with their dogs. Whether its exploring local food-and-drink scenes or reading a good book, he is always excited to see the world from a new perspective.

Favorite Travel Memory

My favorite travel memories are when we end up getting lost in a very unfamiliar places. They are always the most stressful times in traveling, but they make for great memories that have stood the test of time.

Trisha is an account manager for the hospitality division at Miles, where she partners closely with clients to ensure their strategies are aligned to drive meaningful results. When she's not optimizing clients’ marketing strategies, you'll likely find her at the gym deadlifting far too much weight or spending time with her husband and two sons, Colt & Hudson.

Favorite Travel Memory

While on my first trip to Denver, I thought it would be a great idea to go take a drive through the Rockies. However, we got deeply lost in the middle of the mountains and with more snow than I even thought was possible. We ended up getting stuck in a ditch and a group of Jeeps (with no air in their tire mind you) had to rescue us. Luckily, we lived to tell the tale.

A native New Mexican with a stereotypical love of green chile, Haley finally crossed the border for good into Colorado to make it her home. She has found a passion for business and billing, despite her background in biology. When she’s not sifting through vendor invoices, she can be found coaching dance for the local high school, hiking and mountain biking.

Favorite Travel Memory

My absolute favorite memory is going to Ireland for my birthday in 2019 right before the last season of "Game of Thrones" came out. We went to filming sites for Winterfell and met a couple of the dire wolves used for the show.

Jeff has been in our IT department for nearly 30 years. When he's not putting out fires or searching for the next useful tools, he can be found running and biking around town or paddleboarding in the mangroves.

Favorite Travel Memory

After a day of hiking in Custer State Park in South Dakota, we rushed out to Wildlife Loop Road in hopes of seeing some bison before sunset. We were not disappointed! A million bison crossed the road right in front of our van.

Dylan is part of the Kentucky team. He works with cooperative partners and internal teams to make sure things go off without a hitch. When he is not working, you will find him outside with his wife, his Springer Spaniels, Maya and Theo, and his bearded dragon. 

Favorite Travel Memory

Riding camels in the Sahara.

As a content manager for print and digital initiatives, Christi plans, writes and edits pieces to inspire people to visit the U.S., piquing the former journalist’s interest in exploring new places. Away from work, the Rotary Club member enthusiastically supports the South Florida Bulls.

Gray masterfully combines inventive thought and technical adeptness for top-notch global travel-marketing strategies. Exceptional at interpreting technology and data, distilling complex ideas and managing reporting platforms, he elevates clients' competitiveness by enabling keen customer-behavior insights.

Andie joins the hospitality team, bringing a diverse professional background spanning SEO, public relations and marketing. When she’s not strategizing, she is likely on a hike, concocting a new pasta sauce recipe or cuddled up reading a book with her corgi, Eloise.

Favorite Travel Memory

One of my closest friends of nearly a decade is from Manchester, England, and there is nothing I love more than going for a walk or having a coffee in a new little town with her, friends and family. I love to travel to destinations I've never seen, but traveling to see friends in comforting places warms the soul.

Steve is a web developer with a knack for captivating animations. When he's not building sites, he's a seasoned symphony musician, and can be seen performing with orchestras across Colorado. Outside of work and music, Steve loves exploring breweries worldwide with his wife Jessica.

Favorite Travel Memory

During my recent trip to Seattle, I stayed with a local friend who provided us an insider's tour of the city's vibrant food and beer scenes. Beyond that, he offered invaluable insights into the distinctive cultures of various neighborhoods, enriching our experience and truly leaving a lasting impact on our visit.

As one of Miles's art directors, Amanda is passionate about bringing brands to life through effective and engaging creative. Outside of moving pixels around and meeting with clients, she also loves visiting new places, going out to eat at unique restaurants and hoop dancing down St. Charles in Mardi Gras parades.

Favorite Travel Memory

On the northern coast of Washington, the beach was unlike any other place I've been. A massive rocky formation slowly appeared before my eyes as I strolled the beach through the thickest fog I've ever experienced. It was like walking on an alien planet.

Meet Felipe, a dynamic art director whose passions span horizons (literally). He crafts visual stories both professionally as a digital artist and through his photography side hustle. An explorer by nature, find him hiking Red Rocks and paddleboarding Bear Creek Lake on the weekends. Evenings? They're for unwinding with videogames, homemade food and a Gatorade.

Favorite Travel Memory

My favorite travel memory has to be backpacking through Europe for a couple of months. This was my biggest solo trip, where I got to go through Spain, Germany, Italy, Austria and Italy. I met so many people and ate so much good food, but most importantly learned how big the world can be outside of the U.S.

I am part of the Kentucky account team and I assist with project management, ensuring the client’s needs are met and communicated effectively. When I'm not working and immersing myself in all things Kentucky, I'm probably crocheting and preparing for an upcoming market day. Besides that, I love being outside with my pets, tending to my plants and baking delicious treats for friends/family.

Favorite Travel Memory

Traveling to St. John (USVI) and living like a local for a whole month on the island.

Kim manages the destination optimization program team, which helps DMOs provide value to their industry through education and activation. Previously she has been the company’s director of SEO and the director of digital marketing for the hospitality division. She launched some of the industry’s first destination websites in the late 90s.

Favorite Travel Memory

My 100 percent not-athletic family and I conquered the Cathedral Rock trail in Sedona, Arizona. With a 700-foot elevation gain in less than a mile, it was more precarious rock climb than a trail, but the payoff was a stunning panorama of the red-rock landscape. It is a cherished "we survived" family touchpoint now.

Kelly handles all aspects of print procurement and circulation management, as it relates to all print projects for the company. Outside of work you will find Kelly off visit Family spread out all over the US and Ireland always including a visit to the local art museum.

Favorite Travel Memory

A shared taxi ride from Dublin to Belfast gave me an opportunity hear from the taxi driver and a local woman sharing their perspectives on the Northern Irish troubles. She shared a song and the story of the American Choctaw Indians helping the Irish, which I did not know.

Eve is part of our paid-social team and manages campaigns from start to finish across multiple social platforms. Outside of work, you're likely to find her at a concert, planning her next vacation or exploring Denver with friends.

Shanell is part of our hospitality division and specializes in strategic planning across paid, earned, shared and owned media to ensure brands are set up for success. When she is not brainstorming ideas with clients, you can find her planning her next trip, exploring new local spots to dine at with her husband or hiking with her dog Demi.

Favorite Travel Memory

My husband and I went to Santorini, Greece, for our honeymoon, and the hike from Thira to Oia was incredible. We woke up and had breakfast on our balcony, taking in the views of Skaros Rock, and then met our guide thereafter. We spent the next 3.5 hours drinking in the views, learning about the island and collecting volcanic rocks.