Teaming Up for Success

Chelsea is a member of the ad operations team who oversees a diverse client portfolio. Beyond campaign management, she's an avid baker, a Ted Lasso enthusiast, and enjoys beachside reading. In her free time, she's either chasing passport stamps, attending sporting events or on the hunt for the perfect cup of joe.

Rachel brings a passion for intentional and strategic creative, believing "why" is more important than "how." When she's not dreaming up campaigns or perfecting the visual identity for our clients’ brands, you might find her dabbling in interior design, cooking, pottery or film photography—or simply hanging out at home in Orlando with her husband and cats.

Favorite Travel Memory

My favorite travel memory is flying over the Grand Canyon with my husband as the pilot (I sobbed, it was breathtaking!) A very close second is skydiving over the Swiss Alps!

Liz oversees a group of accounts, making sure we achieve strong results. Off the clock, you can find her enjoying a Cardinals game in her hometown of St. Louis, shuttling her son to his sporting events or spending time with her dog Diego.

Favorite Travel Memory

Taking my son to stay in a treehouse in the El Yunque rainforest in Puerto Rico.

Colombia-born and raised, Pablo’s journey transitioned from fine art to design, driven by its transformative potential, unifying influence and guiding essence. On the Brand USA team, he applies these convictions to multiplatform products that spotlight the U.S. worldwide. Outside work, he is either hiking trails or chasing winter on a snowboard along with his wife and son.

Favorite Travel Memory

A trip to Glacier National Park in Montana during early spring became my catalyst for embracing outdoor adventures and cold weather as a lifestyle. The sight of melting snowcaps nourishing swift-flowing rivers and the reawakening wildlife left a lasting impression of our interdependence on this planet.

Hannah manages a content team in our DMO division, supporting content creation and strategy for more than 20 clients. When she's not digging into analytics or raiding the thesaurus for other ways to say "experience," she's listening to narrative podcasts or forcing an unwilling party to talk about the 2023 NBA Champion Denver Nuggets.

Favorite Travel Memory

After weeks in Budapest, my husband I thought we'd seen all there was to see. On our last full day, we stumbled upon a park with network of trails switchbacking up and down to city and river overlooks, monuments and statues. Each time we emerged from a forested patch, there was something new to surprise us — characteristic of the serendipitous nature of travel.

As part of the Brand USA team, Angie thrives on strategizing and creating engaging international marketing plans for partners in the Southeast region. When she’s not traveling, she’s outside gardening, working on a home-improvement project, hiking in the Pacific Northwest or enjoying live music. She cohabitates with her two lovely cats, Barry and Nelly, outside of Seattle.

Favorite Travel Memory

In the Dutch countryside, we visited a dairy farm famous for its Gouda. We met the farmer, cows and the cheesemakers, who demonstrated the process from fresh milk to the final product. We also toured iconic windmills. Going inside a working windmill, it was super interesting to observe the mechanics, living quarters, and how they control the flooding and waterways.

George is part of our Brand USA team and handles all things accounting. When he’s not crunching numbers, the lifetime Parrothead and avid FSU fan can be found tinkering with mechanics, enjoying his growing family, and planning his next trip — which always includes a coastline he has not visited.

Gray masterfully combines inventive thought and technical adeptness for top-notch global travel-marketing strategies. Exceptional at interpreting technology and data, distilling complex ideas and managing reporting platforms, he elevates clients' competitiveness by enabling keen customer-behavior insights.

Karin is a Senior Vice President at Miles and has been with the company for almost 17 years. She started as an Account Director, handling marketing within the western United States and has moved all the way up into a global role focused in the areas of Tourism and Hospitality for the last 6 years. Off hours, she’s planning her family’s next adventure traveling the world or at home cooking up some homemade pizza.

In 2024, Karin Mast was named one of HSMAI’s Top 25 Extraordinary Minds, recognizing her leadership in driving innovative, data-informed marketing strategies that deliver measurable impact for destinations and hospitality organizations.

Favorite Travel Memory

Every beach trip with my girls, building sandcastles, finding shell treasures, soaking in the sun and playing in the ocean waves. With both kids on each side holding tight while the waves come towards us, we jump together. Hearing them giggling is absolutely the best.

Julia's work focuses on client satisfaction and bringing their vision to life, while balancing the priorities of internal teams. When she's not making things happen for clients, she can be found enjoying 300 days of sunshine in Tucson.

Favorite Travel Memory

Traveling to Maui was absolutely amazing and is one of my favorite places to vacation.

A content manager on the hospitality team, Tessa serves up strategic, thoughtful content for our clients. When she’s not putting together a content strategy or crafting an email or ad, she loves spending time with her family, dreaming up her next slow-travel trip or simply staying in and binging "Star Wars" with a giant bowl of pasta.

Lex is a program manager on our Brand USA team, where she leads projects with a strategic and detail-oriented approach. Outside of work, she enjoys getting lost in a great thriller on her Kindle, discovering new favorite restaurants and always planning future adventures with her fiancé.

Favorite Travel Memory

My favorite travel memory is backpacking across 9 countries in Asia with my boyfriend (now fiancé!) for five unforgettable months. It had always been a lifelong dream of mine, and getting to experience so many different cultures, cuisines and communities alongside the person I love most made it even more meaningful!

Jonathan is part of the strategy and insights team and specializes in website analytics. When he's not setting up data pipelines, you will likely find him enjoying the outdoors by a hiking trail or paddleboarding.

Favorite Travel Memory

My favorite travel memory is visiting Barcelona with my wife. Our highlights were visiting La Sagrada Familia and watching the show at the Magic Fountain of Montjuïc.

Meet Felipe, a dynamic art director whose passions span horizons (literally). He crafts visual stories both professionally as a digital artist and through his photography side hustle. An explorer by nature, find him hiking Red Rocks and paddleboarding Bear Creek Lake on the weekends. Evenings? They're for unwinding with videogames, homemade food and a Gatorade.

Favorite Travel Memory

My favorite travel memory has to be backpacking through Europe for a couple of months. This was my biggest solo trip, where I got to go through Spain, Germany, Italy, Austria and Italy. I met so many people and ate so much good food, but most importantly learned how big the world can be outside of the U.S.

Debra manages projects across three different teams: GOUSA TV, Places.Travel and Odyssey Studios. She loves creating systems and processes that allow us to work smarter. She shares her passion for travel with her husband and two kids, so working in this industry is inspiring! When she's looking for a quick and relaxing getaway, you can find her with a book on the Oregon coast.

Cynthia works with the sales operations team as a sales operations manager on the Fairfax, Louisiana, Memphis, Nebraska, New Orleans and VISIT FLORIDA accounts. When not socializing with her family and friends, she is most likely traveling on a transatlantic or Caribbean cruise.

Tiffany thrives on developing big-picture content strategies and working with clients to increase the performance of their digital content, but she also loves straight copy editing. When she isn’t absentmindedly proofreading everything she sees, Tiffany is probably reading, watching college football or daydreaming about Disney World.

Favorite Travel Memory

Descending an unsteady ladder into dark, cool cliff dwellings at Mesa Verde National Park.

Hanna is an account manager who uses her skills to keep projects and client requests running smoothly. After graduating from Ole Miss, she moved out West and found a new passion for working in the travel and tourism industry. In her free time, you can catch her reading a good book, painting or exploring the outdoors of Colorado.

A travel buff and enthusiastic planner both in and out of the office, Cynthia is a senior account director based in Lexington, Kentucky. When she’s not strategizing with our team to bring her clients' big ideas to life, she can be found out for an adventure with her family or scrapbooking her most recent explorations.

Favorite Travel Memory

We’ve set out to visit all 50 states with our daughter before she turns 18, so from the amazing views as we journeyed up the Pacific Coast Highway to cave explorations and waterfall hikes in Kentucky, we’re always making new travel memories. It’s impossible to pick a favorite!

With 15-plus years of travel-industry experience, Susan has demonstrated expertise in digital marketing and connecting media- and owned-channel strategy with broader marketing goals. When not working, she is further developing her status as a breakfast-taco aficionado and is lobbying for breakfast tacos to be considered their own food group.

Favorite Travel Memory

Visiting different Mayan villages by boat around Lake Atitlán (a lake inside a massive volcanic crater) in Guatemala.

A paid media analyst on the hospitality team, Jessica manages and optimizes paid social, paid search and programmatic campaigns to align with client goals. She is continually educating herself on the ever-changing marketing landscape through the digital-marketing masters program at Wake Forest University.

Favorite Travel Memory

I took an amazing trip to Costa Rica. Surfing, riding ATVs and deep-sea fishing were the highlights of the unforgettable adventure.

Jamie is a results-driven, Chicago-born metalhead turned Minneapolis transplant. She guides complex digital projects with a fusion of creativity, technical prowess and strategic insight. Outside launching disruptive products, she finds solace in novel rereads and considers documentaries, happy hours and crocheting her essential self-care routine.

Favorite Travel Memory

Getting booted off a Southwest flight for a "hilarious" middle-seat-saving plan. Bachelorette bash turned into a middle-seat fiasco, all thanks to my loud friend faking a cold. I even thought we were getting an upgrade. Lesson learned: no upgrades on Southwest!

As a member of the destination optimization team, Caitlin helps DMOs directly support their local businesses. She is also a Master Naturalist in her home state of Louisiana, often exploring the outdoors and working on nature-education programs. If you catch her staring out the window, she is probably trying to identify a plant, bird or butterfly.

Annika is a campaign manager, working with various clients to enhance their marketing initiatives. Originally from Upstate New York, she now calls Denver, CO her home. In her free time, Annika enjoys skiing, running, mountain biking, backpacking and attending numerous concerts. She loves adventuring with friends and exploring new restaurants in town, always capturing her experiences through her photography.

Favorite Travel Memory

I spent my entire junior year of college abroad, studying in Bangkok, Thailand during the fall, and in Lyon, France in the spring. I loved every second of it! However, my favorite adventure was visiting the remote province of Ha Giang in Northern Vietnam. The mountainous terrain was breathtaking, and it was so much fun to connect with the locals at the homestays in the villages we passed through.

Jodi was bitten by the travel bug at 14 when she spent a summer traveling across the U.S. with 40 other teens. With a background in magazine publishing and content marketing, she’s also a self-professed cruise nerd. When she’s not editing, writing or content creating, you can find her in Pilates, walking her dog and enjoying South Florida life.

Favorite Travel Memory

An annual New Kids on the Block cruise!

Emily has spent much of her career in the hospitality and tourism industry and cannot imagine doing anything else. She loves supporting the people who make travel experiences possible. When she's not working, Emily enjoys spending time with her husband, Jesse, son Henry, and their dog Poppy. Living near Glacier National Park means plenty of time outside.

Favorite Travel Memory

One of my most special trips was bringing our son to Belize - our favorite fly fishing destination, for the first time.  From his first passport stamp to a small plane ride, cruising in a golf cart, splashing in the ocean, it felt like experiencing a place we love all over again through his eyes. 

Susan oversees workflow and day-to-day task management for a variety of client projects, from print production to website builds. She adapts quickly to ensure deadlines and client expectations are met, collaborating closely with both clients and internal teams to drive success from start to finish. Outside of work, you can find her exploring new restaurants, getting lost in a good book and planning her next travel adventure.

Favorite Travel Memory

Experiencing the infinite landscapes and waterfalls of Iceland on a five day road trip through the country. I can't wait to go back for another trip!

After spending years in the CVB and DMO world, Courtney now uses her tourism-marketing experience to create content for a variety of Miles' clients. Based in Atlanta, she spends her free time exploring the Southeast either hiking mountains or visiting beaches with her golden retriever Boone.

Favorite Travel Memory

I will never forget hiking my first 14er with my brother. Mount Yale holds a special place in my heart!