Teaming Up for Success

Delaney supports the ad operations team and clients by managing, tracking and monitoring digital advertising campaigns. Outside of work, you’ll likely find her exploring a local farmers market, enjoying a concert, traveling or trying out a new recipe or restaurant around Colorado.

Favorite Travel Memory

My favorite travel memory is studying abroad in Barcelona, Spain, for four months during my junior year of college. Getting to truly immerse myself in a new culture, live independently away from my family and friends and share an apartment with four complete strangers was an experience I’ll never forget! On top of that, I loved all the weekend adventures and getting to visit as many different countries as we possibly could. 

I am part of the Kentucky account team and I assist with project management, ensuring the client’s needs are met and communicated effectively. When I'm not working and immersing myself in all things Kentucky, I'm probably crocheting and preparing for an upcoming market day. Besides that, I love being outside with my pets, tending to my plants and baking delicious treats for friends/family.

Favorite Travel Memory

Traveling to St. John (USVI) and living like a local for a whole month on the island.

Toni is a print production manager who works remotely from Venice, Florida. She enjoys boating and fishing with her husband and three kids. Originally from Ohio, Toni is a huge Ohio State Buckeyes fan.

Favorite Travel Memory

I enjoy exploring all of the Caribbean islands, but Aruba has been my favorite — seeing flamingos in the wild was the best!

Karin is a Senior Vice President at Miles and has been with the company for almost 17 years. She started as an Account Director, handling marketing within the western United States and has moved all the way up into a global role focused in the areas of Tourism and Hospitality for the last 6 years. Off hours, she’s planning her family’s next adventure traveling the world or at home cooking up some homemade pizza.

In 2024, Karin Mast was named one of HSMAI’s Top 25 Extraordinary Minds, recognizing her leadership in driving innovative, data-informed marketing strategies that deliver measurable impact for destinations and hospitality organizations.

Favorite Travel Memory

Every beach trip with my girls, building sandcastles, finding shell treasures, soaking in the sun and playing in the ocean waves. With both kids on each side holding tight while the waves come towards us, we jump together. Hearing them giggling is absolutely the best.

Vance is a senior graphic designer, primarily designing travel guides. Outside of work, he loves listening to music and singing, watching movies and sports (Notre Dame and the Chicago White Sox), reading, visiting art museums and sites of architectural significance and volunteering at church. He lives near Cleveland, with his wife, Linda.

Favorite Travel Memory

My first international trip was prompted by an expat friend teaching in Berlin: “If you can get to Germany, I’ve got a Radiohead concert ticket for you.” My time in Berlin and Prague was rich and rewarding, and I finally caught the travel bug! Two years later, my wife and I toured the south of Ireland.

With 25-plus years of experience, Carrieann oversees design execution and process and ensures adherence to client brands. From concepting and designing digital and print implementations, she's adept at identifying the perfect font treatment to tell an article’s story, searches out unexpected angles in photography and keeps us on track with publication schedules.

Favorite Travel Memory

Waking up in the Battlefield Bed & Breakfast in Gettysburg, Pennsylvania, and realizing how much American History was around me.

Sarah works as a video editor with Odyssey Studios, focusing on projects in the post-production phase. She enjoys reading, watching reality TV and showing off her two black cats.

Melissa leads the company's consulting practice focused on developing inclusive marketing strategies that broaden audience reach and create meaningful connections with travelers from all backgrounds. She works with clients to implement tailored approaches that foster authentic connections and expand reach across the travel and tourism industry. Melissa resides just outside of Atlanta, has a deep passion for the arts and loves to cook.

Favorite Travel Memory

Zurich, Switzerland

Shanell is part of our hospitality division and specializes in strategic planning across paid, earned, shared and owned media to ensure brands are set up for success. When she is not brainstorming ideas with clients, you can find her planning her next trip, exploring new local spots to dine at with her husband or hiking with her dog Demi.

Favorite Travel Memory

My husband and I went to Santorini, Greece, for our honeymoon, and the hike from Thira to Oia was incredible. We woke up and had breakfast on our balcony, taking in the views of Skaros Rock, and then met our guide thereafter. We spent the next 3.5 hours drinking in the views, learning about the island and collecting volcanic rocks.

As a former CVB marketing director with nearly 30 years in the tourism industry (including work at Yellowstone National Park and a cruise ship), Carly’s passion for travel marketing has inspired successful campaigns for Miles' partners for more than 15 years. In between travels, Carly can be found exploring her home in the New River Gorge of West Virginia.

Favorite Travel Memory

I took a train to Jungfraujoch - Top of Europe — Europe's highest railway station, which is located at 11,333 feet in the Swiss Alps. The panoramic views of the snow-capped mountains and glaciers was breathtaking!

As an Account Director at Miles, Kelli oversees and executes innovative, results-driven marketing programs for destination clients. When not collaborating on client projects, she can be found planning her next adventure, cheering on her home-state Hawkeyes, and forever searching for the perfect taco.

Favorite Travel Memory

Being the only people on the plane in Belize and the pilot inviting me to sit up front with him. Wild!

Demetria is part of our Brand USA team and works with our partners in California, Nevada and Hawai'i. Her passion outside of work is music theater, where you'll often find her singing in a local play. Visiting family and spending time with the little people in her life are at the top of her list.

Favorite Travel Memory

I follow my heart … and it usually leads me to the airport.

As one of Miles's art directors, Amanda is passionate about bringing brands to life through effective and engaging creative. Outside of moving pixels around and meeting with clients, she also loves visiting new places, going out to eat at unique restaurants and hoop dancing down St. Charles in Mardi Gras parades.

Favorite Travel Memory

On the northern coast of Washington, the beach was unlike any other place I've been. A massive rocky formation slowly appeared before my eyes as I strolled the beach through the thickest fog I've ever experienced. It was like walking on an alien planet.

With 15-plus years of travel-industry experience, Susan has demonstrated expertise in digital marketing and connecting media- and owned-channel strategy with broader marketing goals. When not working, she is further developing her status as a breakfast-taco aficionado and is lobbying for breakfast tacos to be considered their own food group.

Favorite Travel Memory

Visiting different Mayan villages by boat around Lake Atitlán (a lake inside a massive volcanic crater) in Guatemala.

Meg is on our paid social team, managing campaigns that connect and engage. Off the clock, she's nose deep in a good book, walking her dog or seeing her favorite artist in concert. 

Favorite Travel Memory

I took an amazing trip to Scotland and Ireland to visit a friend. Exploring old castle ruins, seeing Highland cows and drinking Guinness in a pub in Dublin were some of the highlights of this trip.

As Miles' in-house attorney, Roxanne oversees all things legal across the Miles family of companies. When she’s not wading through contracts or deciphering regulations, you can find her outdoors, playing sports, traveling and spending time with family and friends on the water.

Favorite Travel Memory

Taking my parents on a trip of a lifetime to New Zealand with a brief stopover in Tahiti. My parents made travel a priority growing up and always encouraged my sister and me to explore the world. Spending that time together, seeing new places as a family, was a gift for all of us.

At Miles, Andi orchestrates audience‑driven, cross‑channel media strategies for a number of destination clients, pairing data with storytelling to spark travel demand. Away from the desk, she and her family roam Colorado’s peaks and wild spaces, fueled by homemade cold‑brew.

Favorite Travel Memory

Honeymoon in Akumal, Mexico 

As an ad operations specialist, Taylor supports the ad operations team and our clients. She has been in the digital operations and media space for over six years. When Taylor is not working, you can find her outside enjoying beautiful New York City and making music (her favorite hobby).

Favorite Travel Memory

My favorite travel memory was when I took my first solo trip to Amsterdam. I fell in love with the city and have already been back twice. 

Kelly handles all aspects of print procurement and circulation management, as it relates to all print projects for the company. Outside of work you will find Kelly off visit Family spread out all over the US and Ireland always including a visit to the local art museum.

Favorite Travel Memory

A shared taxi ride from Dublin to Belfast gave me an opportunity hear from the taxi driver and a local woman sharing their perspectives on the Northern Irish troubles. She shared a song and the story of the American Choctaw Indians helping the Irish, which I did not know.

PJ helps lead creative across clients at Miles Partnership and is a director and director of photography, shooting commercials and content for our clients. PJ lives in the mountains of Colorado outside of Denver with his wife and two boys, Oliver and Callen.

Favorite Travel Memory

Shooting documentaries across the world for Richard Branson and Vice President Al Gore — seeing parts of the world and meeting people that wouldn't have otherwise been possible.

Lauren is our fearless director of marketing, responsible for the strategy and implementation of various corporate marketing initiatives, such as overseeing the Miles brand and managing industry events and partnerships. Outside of work, you'll find her unwinding at the beach or exploring local festivals and music events.

In 2024, Lauren was selected for Destinations International’s Young Professional Leadership Development Program, recognized alongside the association’s 30 Under 30 class.

Favorite Travel Memory

I’m an avid beach-goer, so traveling to Oʻahu, Hawaiʻi, and experiencing the unique beaches on each part of the island was incredible.

Hanna is an account manager who uses her skills to keep projects and client requests running smoothly. After graduating from Ole Miss, she moved out West and found a new passion for working in the travel and tourism industry. In her free time, you can catch her reading a good book, painting or exploring the outdoors of Colorado.

Kim is a creative director with 25-plus years of experience. She is known for both her conceptual storytelling, exceeding client requests and leading creative teams to deliver award-winning results. She is a boy mom of three, wife and huge outdoor enthusiast.

Favorite Travel Memory

Oh so many! Sea-kayaking the Kenai Fjords of Alaska, hiking the Atlas Mountains in Morocco or Mount Assiniboine in British Columbia. But hands down: traveling to Kazakhstan and Guatemala to adopt our sons.

Randi is the Chief Operating Officer and works alongside the senior leadership team on developing and implementing strategic organizational goals to steer the company’s future in a positive direction. When she's not in the office, she spends most of her time cheering on her daughter out on a soccer field somewhere around the country.

Tiffany thrives on developing big-picture content strategies and working with clients to increase the performance of their digital content, but she also loves straight copy editing. When she isn’t absentmindedly proofreading everything she sees, Tiffany is probably reading, watching college football or daydreaming about Disney World.

Favorite Travel Memory

Descending an unsteady ladder into dark, cool cliff dwellings at Mesa Verde National Park.

A travel buff and enthusiastic planner both in and out of the office, Cynthia is a senior account director based in Lexington, Kentucky. When she’s not strategizing with our team to bring her clients' big ideas to life, she can be found out for an adventure with her family or scrapbooking her most recent explorations.

Favorite Travel Memory

We’ve set out to visit all 50 states with our daughter before she turns 18, so from the amazing views as we journeyed up the Pacific Coast Highway to cave explorations and waterfall hikes in Kentucky, we’re always making new travel memories. It’s impossible to pick a favorite!

When Summer isn’t busy tracking and reporting on the performance of media campaigns for the hospitality performance team, she’s hunting down the latest trends and opportunities for improvement. A passionate traveler, she loves to explore new places, spend time with her German shepherd, Gunner, and spend time outdoors.

Favorite Travel Memory

My favorite travel memory was visiting Asia with my family. We saw the Great Wall and the Terracotta Warriors, and rode an elephant in Thailand. It was an unforgettable experience to be surrounded by so much history and culture and to share it with my family.

A member of the email marketing team, Holly uses her passion for learning and creativity to help craft thoughtful and engaging emails. Holly is based out of Denver, and you can usually find her riding her bike, reading or walking her dog, Bella, with her husband. 

Favorite Travel Memory

While in Ireland, Garth Brooks came to play five nights in Dublin and everyone asked if we were there to see him. We weren't, but every pub was playing country music and selling Irish tricolor cowboy hats; it felt like we were back home.