Teaming Up for Success

Susan oversees workflow and day-to-day task management for a variety of client projects, from print production to website builds. She adapts quickly to ensure deadlines and client expectations are met, collaborating closely with both clients and internal teams to drive success from start to finish. Outside of work, you can find her exploring new restaurants, getting lost in a good book and planning her next travel adventure.

Favorite Travel Memory

Experiencing the infinite landscapes and waterfalls of Iceland on a five day road trip through the country. I can't wait to go back for another trip!

Andy is part of the destination partnership development team and helps client partners in Savannah, St. Pete/Clearwater, Sarasota, Naples and Miami with success. He loves his wife, his kids, the beach, sports and funny stuff.

As a content manager in the hospitality division, Courtney's mind is always whirring with catch phrases, social captions and SEO keywords. If you can't find her, she's likely adding to her vocabulary with her nose in a book, chasing a ball around a soccer field or embarking on a high-altitude adventure in the Montana mountains.

Jackie is an account director with 15-plus years of ad-agency and client-side experience who is passionate about serving Miles' clients. Off the clock, she’s busy collecting passport stamps (20 countries and counting!), nose deep in a book, hiking peaks, setting up camp or on a relentless quest for the best ramen.

Favorite Travel Memory

Hiking to an active Icelandic volcano stands out as a top travel memory. Being there with about 100 or so people and sharing the collective experience during every eruption was something I'll never forget.

Amy is the senior account director that leads our Brand USA team. When she is not exploring new ways to reach international travelers, investigating opportunities to better organize our data or meeting with clients, she can be found walking mountain trails, listening to a new podcast or running through life with her young (and energetic) son.

Favorite Travel Memory

My husband and I visited Switzerland for the holidays a few years ago. We were having dinner at a lodge in a small ski village on Christmas night and starting talking to the couple sitting next to us. We discovered they lived only 45 minutes away from us in Florida (small world!) and ended up enjoying delicious glögg with them at a secret bar they introduced us to.

Customer service is key for Cynthia, and her publication experience helps her effectively manage all things advertising. She is a travel enthusiast; she and her husband are always dreaming up their next family adventure. So far, she has seen waterfalls in Hawaii, taken strolls down route 66 in Oklahoma, snowboarded in New Hampshire and laid on a beach in Punta Cana, and she hopes to visit Japan someday!

Favorite Travel Memory

Spending time on the beach with my family every summer, especially if it's a new beach we get to experience.

When Summer isn’t busy tracking and reporting on the performance of media campaigns for the hospitality performance team, she’s hunting down the latest trends and opportunities for improvement. A passionate traveler, she loves to explore new places, spend time with her German shepherd, Gunner, and spend time outdoors.

Favorite Travel Memory

My favorite travel memory was visiting Asia with my family. We saw the Great Wall and the Terracotta Warriors, and rode an elephant in Thailand. It was an unforgettable experience to be surrounded by so much history and culture and to share it with my family.

Elena is an art director whose love for visual storytelling has taken her from Nashville to Chicago to Hawai'i, and she now calls Colorado home. In her free time, she enjoys landscape painting, fly fishing, crafting, camping and hiking with her dogs.

Favorite Travel Memory

My favorite travel memory is eating my way through Italy: pizza in Naples, seafood in Venice, bistecca alla fiorentina in Florence and so much pasta in Rome, to name a few.

As head of research and insights, Chris is also our "head of curiosity" for understanding major trends, opportunities and challenges in travel and tourism. When not involved in research, education or other projects at Miles, Chris is an avid traveler — always off to far-flung destinations with his friends, daughters and other family.

Favorite Travel Memory

Those special moments while traveling when you round a corner or top a hill and see a special, completely different view of the world. Unique sights, sounds, smells and feel. You are in a completely new moment in a completely new place. I’ve been lucky enough to have many of these from AlUla to Zanzibar and the Amazon to Tokyo.

Charity thrives on collaborating with clients to craft marketing strategies that showcase a destination’s distinct story. Away from work, she looks forward to being near the water, checking off her concert bucket list and finding new places to explore with her husband and dog, Nyota.

Favorite Travel Memory

My favorite travel memories are a mix of unplanned moments like our sea turtle encounter while snorkeling in Hawaii, stumbling upon a quirky Don Quixote museum in Spain, and bonding with locals at Munich's Marineplatz.

Melissa leads the company's consulting practice focused on developing inclusive marketing strategies that broaden audience reach and create meaningful connections with travelers from all backgrounds. She works with clients to implement tailored approaches that foster authentic connections and expand reach across the travel and tourism industry. Melissa resides just outside of Atlanta, has a deep passion for the arts and loves to cook.

Favorite Travel Memory

Zurich, Switzerland

Scott is a web developer who brings the web to life through a wide range of front-end technologies and accessibility in mind. When he is not at the computer, he is out hiking and exploring. He lives in Southern California with his wife and two kids.

Andie joins the hospitality team, bringing a diverse professional background spanning SEO, public relations and marketing. When she’s not strategizing, she is likely on a hike, concocting a new pasta sauce recipe or cuddled up reading a book with her corgi, Eloise.

Favorite Travel Memory

One of my closest friends of nearly a decade is from Manchester, England, and there is nothing I love more than going for a walk or having a coffee in a new little town with her, friends and family. I love to travel to destinations I've never seen, but traveling to see friends in comforting places warms the soul.

As the performance director for the hospitality division, Nancy utilizes data, research and collaboration to develop and implement owned and paid strategies and plans that drive results. When she is not diving into analytics and spreadsheets, she can be found enjoying the best of Colorado — live music, great outdoors, craft beer and making memories with friends and family.

Favorite Travel Memory

Traveling to Italy with 40 of my closest friends!

Tenzin is part of our Colorado content team as a content coordinator. When she's not ferociously typing away on written content, you can find her making a mess in the kitchen trying out new recipes or reading a good romance book, with her YouTube fireplace playing in the background.

Favorite Travel Memory

Out of the few countries I’ve traveled to so far, Ireland has stolen my heart as my number one travel memory. Everything about it was amazing – the lively culture, hearty meals, friendly community and stunning views. It holds so much history, and I will never forget how it made me feel.

Julia's work focuses on client satisfaction and bringing their vision to life, while balancing the priorities of internal teams. When she's not making things happen for clients, she can be found enjoying 300 days of sunshine in Tucson.

Favorite Travel Memory

Traveling to Maui was absolutely amazing and is one of my favorite places to vacation.

Taylor is part of our hospitality team, leveraging data-driven insights and automation to craft impactful campaigns. When she’s not optimizing email flows and customer journeys, you can find her exploring the outdoors or chasing after her 1-year-old son, Cash.

Favorite Travel Memory

Watching the sunset over the Tuscan countryside.

Pat’s job is to travel the beautiful state of Colorado and sell awesome media packages that perform off the charts — something he doesn’t think is actually work. When he’s not “working,” he’s hanging out with family, looking for tickets to his next Red Rocks show or bopping down the river somewhere in a pink or green kayak, depending on the water level.

Favorite Travel Memory

Elephants, big waves, that one time The Grateful Dead encored Brokedown in Atlanta — there's too many to pick just one.

Adam is part of the Odyssey Studios team, and is responsible for curating and cataloging the team's video and photographic assets to increase ROI for clients. Adam is a bookworm and video gamer who enjoys getting lost on backroads while finding new places and painting with his wife and their children.

Favorite Travel Memory

My favorite travel memory is when I traveled to Springfield, Ohio, for a family gathering. My wife was able to book an Airbnb stay in the home she lived in as a teenager, which she always loved but had never been able to say goodbye to as it was sold while she was away. Listening to the owner ask her about how she and her family installed features was just fantastic.

C.A. is the vice president of AI and is based in New Zealand. He has been with Miles for over 20 years and has experience in just about every facet of digital destination marketing. A former expert motorcycle road racer, C.A. began riding motorcycles with his family at age 8. He’s owned dozens of motorcycles of every kind and attended training in nearly every type of motorcycle discipline.

In 2025, C.A. was named one of HSMAI's Top 25 Extraordinary Minds, a recognition that reflects his leadership in helping destinations and hospitality organizations navigate the practical implications of AI.

Meghan has spent more than half her life with Miles (she must have started when she was 12!), working on the creative side and then diving into database application and integration. She leads our software-development programs and facilitates our email-marketing programs. Offline, Meghan enjoys anything island-y and relaxing.

Favorite Travel Memory

Too many to choose from, but a particular childhood favorite is my family (mom, dad, sister and me) from Cleveland randomly bumping into my aunt, uncle and cousins from Connecticut in Kitty Hawk, NC. We got to see the sights and spend some quality cousin time!

Justin is the director of strategy and insights at Miles, ensuring that website activity is being properly measured, while also working to improve their presence in search engines. When he's not working, he can usually be found working on home improvement projects, snowmobiling, gardening, beekeeping, playing with his dog Miles, playing hockey, and terrorizing the neighbors on his 49cc scooter - usually not all at once.

A Denver-based account director who has been at Miles since 2019, Ben thrives at solving complex problems and has a knack for providing practical solutions while maintaining an upbeat attitude. He fills his spare time fly fishing, skiing, going to concerts and spending time with his fiancé and two Australian shepherds, Bindi and Woodford.

Favorite Travel Memory

As an avid fly fisherman, trips to the backwaters of Florida, winding rivers of Montana or camping trips to freestone rivers in Colorado are always top of mind.

Jessica is a project manager for the Brand USA team. When she's not busy poring over calendars and spreadsheets, she can be found at home with her beloved greyhound or out cycling or running. Jessica loves exploring new destinations with groups of fellow solo travelers, tackling challenging cycling routes with friends, hiking beautiful trails and visiting cozy coffee shops.

Favorite Travel Memory

My time in Prague with three other solo travelers. We walked 23,000 steps in a single day, exploring Prague Castle and St. Vitus Cathedral. We wandered through Old Town Square, taking breaks to shop and sample chimney cakes. We crossed Charles Bridge multiple times, seeking out local bistros and coffee shops. It was a great day spent with wonderful company.

Nadja is part of our Operations team, where she serves as an internal strategist, consultant and implementer on a variety of initiatives. She lives in Miami and loves to spend her free time trying new restaurants, exploring the local arts scene and taking her rescue pup Ziba on adventures. When she's not doing that, she's eagerly planning new trips here and abroad for her and her boyfriend.

As a content manager for print and digital initiatives, Christi plans, writes and edits pieces to inspire people to visit the U.S., piquing the former journalist’s interest in exploring new places. Away from work, the Rotary Club member enthusiastically supports the South Florida Bulls.