Meet Miles

Teaming Up for Success

Courtney Miranda pulls a suitcase behind her in Granada, Spain
Miranda Maisto in Zion National Park, UT
Luke Neumann on a beach
Steve Vaughn in Hawaii wearing a lei with a pineapple beverage in front of him
Jeff Coopes running in Ireland
Adis Handanovic on a sidewalk alongside a Venice canal
Ileana Frascone in Rome
Ben Walton shows off a snook he caught in Florida
Andrew Cantrell in ski gear in the snow
George Mora in Horseshoe Bend, AZ
Najauna White in front of the Eiffel Tower in Paris
Lauren Fox in front of Cloud Gate in Chicago
A picture of Andy next to a cabin in snowy Tennessee
A photo of CA near mountains
A scenic photo of David near a mountain range.
A photo of Taylor on a deck.
A photo of August posing near a historical building.
A photo of Roxanne hiking in New Zealand.
A photo of Maya in India.
A photo of CA near mountains
A photo of Shiann in between mountains.
A photo of Emily on the beach while the sun sets.
Man and woman on boat

At Miles, we are united by more than our love of travel: Our worldwide team of experts helps destinations and resorts navigate today's complex marketing landscape. Together, we embrace innovation, creativity and doing things differently to deliver unparalleled results.

 
 

Our Team

Mary Sergeant standing on a rocky hillside overlooking Laguna Beach, CA
Mary Sergeant at a restaurant in New York City
Mary Sergeant standing on a rocky hillside overlooking Laguna Beach, CA

Mary Sergeant

Account Supervisor

Mary Sergeant

Account Supervisor

Mary Sergeant standing on a rocky hillside overlooking Laguna Beach, CA
Mary Sergeant at a restaurant in New York City
Mary Sergeant standing on a rocky hillside overlooking Laguna Beach, CA
"My colleagues are dedicated, intelligent, driven and creative, and they push me to be my best every day! I'm so thankful to be a small part of this incredible group."

Mary is an account supervisor who works with destinations all across the country, from northern California to the Midwest. Off the clock, you can find her at the gym or in a yoga class, reading the next book on her TBR list or listening to live local music at her favorite watering hole.

Favorite Travel Memory

During a trip with my boyfriend to Laguna Beach, we went on a whale-watching tour. While we didn't come across any whales, we did find ourselves amid a mega-pod of dolphins. We were literally surrounded by thousands of dolphins for over an hour. Something I'll never forget!

Katy Magliozzi looking over her shoulder
Katy Magliozzi standing in front of a bridge
Katy Magliozzi with a friend
Katy Magliozzi in DC

Katy Magliozzi

Account Supervisor

Katy Magliozzi

Account Supervisor

Katy Magliozzi looking over her shoulder
Katy Magliozzi standing in front of a bridge
Katy Magliozzi with a friend
Katy Magliozzi in DC

With over 8 years of combined hospitality and marketing experience, Katy joins Miles as an Account Supervisor for the Experience Kissimmee team. Outside of work, you can always find Katy with a book (or two) in her hand, wringing every last dime out of her Universal annual pass, and counting down the days until the next Halloween Horror Nights event.

 

Favorite Travel Memory

I got the opportunity to study abroad in London, Paris, and Barcelona. One of the coolest things we got to do was have dinner in the Eiffel Tower and then go all the way to the top - it is something I will never forget, mostly because I'm terrified of heights.

A photo of Roxanne overlooking Kyoto.
A photo of Roxanne and family in New Zealand.
A photo of Roxanne rowing at Kickapoo Park.
A photo of Roxanne hiking in New Zealand.

Roxanne Steinhoff

General Counsel

Roxanne Steinhoff

General Counsel

A photo of Roxanne overlooking Kyoto.
A photo of Roxanne and family in New Zealand.
A photo of Roxanne rowing at Kickapoo Park.
A photo of Roxanne hiking in New Zealand.

As Miles' in-house attorney, Roxanne oversees all things legal across the Miles family of companies. When she’s not wading through contracts or deciphering regulations, you can find her outdoors, playing sports, traveling and spending time with family and friends on the water.

Favorite Travel Memory

Taking my parents on a trip of a lifetime to New Zealand with a brief stopover in Tahiti. My parents made travel a priority growing up and always encouraged my sister and me to explore the world. Spending that time together, seeing new places as a family, was a gift for all of us.

Randi Rogers
Randi Rogers
Randi Rogers

Randi Rogers

Chief Operating Officer

Randi Rogers

Chief Operating Officer

Randi Rogers
Randi Rogers
Randi Rogers

Randi is the Chief Operating Officer and works alongside the senior leadership team on developing and implementing strategic organizational goals to steer the company’s future in a positive direction. When she's not in the office, she spends most of her time cheering on her daughter out on a soccer field somewhere around the country.

Ileana Frascone
Ileana Frascone in Tampa, FL
Ileana Frascone in Rome

Ileana Frascone

Vice President, Client Services

Ileana Frascone

Vice President, Client Services

Ileana Frascone
Ileana Frascone in Tampa, FL
Ileana Frascone in Rome
"Our greatest strength as a company is our commitment to doing what's right — for our clients through our commitment to customer service or for the industry at large through our sustainability and advocacy work."

Ileana manages a diverse client set that includes the U.S. Virgin Islands, Chicago and Myrtle Beach. She manages a team that makes her look good through their tireless management of brand, media, digital and website accounts. In her spare time, she enjoys traveling (big surprise!), reading, writing and spending lots of time with her family.

Favorite Travel Memory

Pushing my two-year-old son's stroller through Venice, Italy. (2 out of 5 recommend. Muscles required!)

John Dunaway
John Dunaway
John Dunaway

John Dunaway

Associate Publisher

John Dunaway

Associate Publisher

John Dunaway
John Dunaway
John Dunaway
"Three words I would use to describe the team at Miles, talented, professional and caring."

John is part of the Memphis Tourism Sales Team and also the SEE Magazine Publisher on Panama City Beach. When not working to create great outcomes for our clients, he enjoys tennis, boating and traveling with his wife, children, grandchildren and friends.

Favorite Travel Memory

So many to pick from, but Yosemite’s 2023 spring snow melt was an unforgettable trip.

A photo of Holly near a cliff overlooking an ocean
A photo of Holly drinking a cup of coffee
A photo of Holly and her husband in a downtown area.
A photo of Holly and her husband on a bridge over a river.

Holly Siu

Email Marketing Specialist

Holly Siu

Email Marketing Specialist

A photo of Holly near a cliff overlooking an ocean
A photo of Holly drinking a cup of coffee
A photo of Holly and her husband in a downtown area.
A photo of Holly and her husband on a bridge over a river.
"In my opinion, Miles' greatest strength is the passion of its employees. Everyone cares deeply about their clients, which translates into the work they produce and how they show up for one another to inspire both clients and teammates. "

A member of the email marketing team, Holly uses her passion for learning and creativity to help craft thoughtful and engaging emails. Holly is based out of Denver, and you can usually find her riding her bike, reading or walking her dog, Bella, with her husband. 

Favorite Travel Memory

While in Ireland, Garth Brooks came to play five nights in Dublin and everyone asked if we were there to see him. We weren't, but every pub was playing country music and selling Irish tricolor cowboy hats; it felt like we were back home. 

Julie Armstrong smiling at a table
Julie Armstrong and her daughter standing on a patio
Julie Armstrong in a pink hat and shirt on a beach
Julie Armstrong standing over a canyon

Julie Armstrong

Regional Director, Global Marketing

Julie Armstrong

Regional Director, Global Marketing

Julie Armstrong smiling at a table
Julie Armstrong and her daughter standing on a patio
Julie Armstrong in a pink hat and shirt on a beach
Julie Armstrong standing over a canyon
"Our Global Marketing team has been working together for 10 years at Miles, and I couldn't ask for a greater group of colleagues. They are so professional, smart, curious and, of course, fun. We are passionate about international marketing and helping our clients move the needle forward."

Julie is part of the Brand USA team and helps partners from Kentucky to Maine strategize and market themselves internationally. Outside of work, she loves to be on, near or in the water with her husband, whether it’s at the beach, lake, or river and of course, she’s always planning another trip.

Favorite Travel Memory

We recently went to South Africa, and one perfect evening, while on a safari game drive, we followed brother and sister lion cubs playing “hide and stalk” as they trotted along after mom for about 30 minutes. It was a magical moment.

Sarah Cowell in Sydney
Sarah Cowell in Marrakech
Sarah Cowell on raft

Sarah Cowell

Business Analyst

Sarah Cowell

Business Analyst

Sarah Cowell in Sydney
Sarah Cowell in Marrakech
Sarah Cowell on raft
"The people at Miles are friendly, curious and open to sharing knowledge."

Sarah, a member of the Business Analyst team, resides and works amidst the Colorado mountains with her husband. An adoring mother to her two adult children in Denver, she finds joy in river rafting, skiing and exploring international destinations.

Favorite Travel Memory

This past fall, my husband and I traveled to Munich, Germany for Oktoberfest. We dressed the part in lederhosen and dirndl and had the time of our lives!

Elena Bragg and her dog Oats hiking in Divide, CO
Elena Bragg at a restaurant in Venice, Italy
Elena Bragg in a helicopter in Maui, HI
Elena Bragg and her dog Oats at Garden of the Gods, CO
Elena Bragg fly fishes in Canyon City, CO

Elena Bragg

Senior Art Director

Elena Bragg

Senior Art Director

Elena Bragg and her dog Oats hiking in Divide, CO
Elena Bragg at a restaurant in Venice, Italy
Elena Bragg in a helicopter in Maui, HI
Elena Bragg and her dog Oats at Garden of the Gods, CO
Elena Bragg fly fishes in Canyon City, CO
"The people at Miles are skilled, dedicated and resourceful. "

Elena is an art director whose love for visual storytelling has taken her from Nashville to Chicago to Hawai'i, and she now calls Colorado home. In her free time, she enjoys landscape painting, fly fishing, crafting, camping and hiking with her dogs.

Favorite Travel Memory

My favorite travel memory is eating my way through Italy: pizza in Naples, seafood in Venice, bistecca alla fiorentina in Florence and so much pasta in Rome, to name a few.

Lindsay Pace at Red Rocks Amphitheatre in Denver, CO
Lindsay Pace in front of a colorful muraled wall

Lindsay Pace

Content Manager

Lindsay Pace

Content Manager

Lindsay Pace at Red Rocks Amphitheatre in Denver, CO
Lindsay Pace in front of a colorful muraled wall
"I love learning about the communities we serve and am grateful for the humble ways our work empowers travelers. "

Lindsay's work can be found at the intersection of creativity and data. When she isn't crafting content, she can be found photographing something or working her way through a new cookbook. She has a clear passion for food and beverage photography and is close to documenting her 100th wedding ceremony.

Favorite Travel Memory

Apart from time with my dog, Scout, a cup of black coffee is my favorite little mercy. When solo-traveling through Copenhagen, I made sure to stop and sit in as many coffee shops as I could, totaling 10 over the course of three days. It was lovely!

Nicole McQuillen in front of the Eiffel tower
Nicole McQuillen in NYC
Nicole McQuillen smiling with her boyfriend on a balcony

Nicole McQuillen

Media Planner

Nicole McQuillen

Media Planner

Nicole McQuillen in front of the Eiffel tower
Nicole McQuillen in NYC
Nicole McQuillen smiling with her boyfriend on a balcony

Nicole's past experience in destination and tourism makes her a great fit as our Media Planner. When she's not strategizing plans, she can be found at her local Pilates studio or with her husband and their cat, Poe.

Favorite Travel Memory

My favorite travel memory is visiting Paris with my family. I'll never forget walking through the underground catacombs and seeing the Eiffel Tower light up at night!

Andy Roberts sitting at a table at a sidewalk cafe
Andy Roberts and partner with two daughters on a boat with bright blue-green water and tall buildings behind them
Andy Roberts seated in front of a brick wall with a mural painted on it
Andy Roberts on a balcony pursing his lips; the background shows a marina and the ocean in the distance

Andy Roberts

Director, Destination Partner Development

Andy Roberts

Director, Destination Partner Development

Andy Roberts sitting at a table at a sidewalk cafe
Andy Roberts and partner with two daughters on a boat with bright blue-green water and tall buildings behind them
Andy Roberts seated in front of a brick wall with a mural painted on it
Andy Roberts on a balcony pursing his lips; the background shows a marina and the ocean in the distance
"Miles is full of real people that are genuine to each other, our clients, and industry colleagues and partners."

Andy is part of the destination partnership development team and helps client partners in Savannah, St. Pete/Clearwater, Sarasota, Naples and Miami with success. He loves his wife, his kids, the beach, sports and funny stuff.

George Howe

George Howe

Business Operations Analyst

George Howe

Business Operations Analyst

George Howe
"At Miles we are always able to introduce new ideas and collaborate freely. This open interaction allows us to generate the best results possible for our clients."

George is part of our Brand USA team and handles all things accounting. When he’s not crunching numbers, the lifetime Parrothead and avid FSU fan can be found tinkering with mechanics, enjoying his growing family, and planning his next trip — which always includes a coastline he has not visited.

A photo of Wenjie in Mexico.
A photo of Wenjie and a dog in a Denver field.
A photo of Wenjie on the Great Wall of China.
A photo of Wenjie on a crowded staircase in Rome.
A photo of Wenjie in Sydney with the Opera house as a backdrop.

Wenjie Wolff

Executive Assistant & Office Manager

Wenjie Wolff

Executive Assistant & Office Manager

A photo of Wenjie in Mexico.
A photo of Wenjie and a dog in a Denver field.
A photo of Wenjie on the Great Wall of China.
A photo of Wenjie on a crowded staircase in Rome.
A photo of Wenjie in Sydney with the Opera house as a backdrop.
"My favorite thing about working at Miles is the chance to work hard and grow through exciting challenges. I’m surrounded by enthusiastic, like-minded people who are just as passionate and driven as I am, making each day fulfilling. "

With a passion for creating efficient workflows, Wenjie ensures that every project she touches runs smoothly and effectively. Outside of work, she’s an avid traveler who loves exploring new places, casting a line while fishing and tending to her garden, which gives her a sense of accomplishment. Wenjie brings enthusiasm, precision and a love for the outdoors to her role, making her a valued member of the team.

Favorite Travel Memory

One of my favorite travel memories is experiencing the breathtaking beauty of a wildlife safari on New Zealand’s West Coast. We traveled to Muriwai Beach to witness thousands of gannets gathering at sunset. The scene was unforgettable. In that moment, it felt as if the world had opened up—nothing else mattered.

Laura Libby
Laura Libby at Coors Field in Denver
Laura Libby in Denver
Laura Libby laughs while holding her carryon luggage in an airport

Laura Libby

President, Destination Marketing

Laura Libby

President, Destination Marketing

Laura Libby
Laura Libby at Coors Field in Denver
Laura Libby in Denver
Laura Libby laughs while holding her carryon luggage in an airport
"My favorite thing about working at Miles is the entrepreneurial spirit that is woven into every role and product within the company. Curiosity pushes us to try new ideas and approaches."

Laura's focus is on developing growth plans for clients and our teams. She is based in Denver and you can often find her cheering on the Denver Nuggets, reading another mystery novel or enjoying mac and cheese.

Favorite Travel Memory

I was chaperoning high-school musicians on a European music tour. Our first night in Switzerland, I stopped by one of the girls’ rooms. My knock on the door was met enthusiastically by a girl declaring their room had a “washing machine” in it and insisted I come see it. I discovered they were “washing” their clothes in the bidet! What could I say? I suggested they keep it a secret or else they would have to do everyone’s laundry on the trip.

Jessica Payne with a puppy
Jessica Payne petting a horse
Jessica Payne dirtbiking
Jessica Payne holding a KTIA name badge
Jessica Payne in Arizona

Jessica Payne

Account Manager

Jessica Payne

Account Manager

Jessica Payne with a puppy
Jessica Payne petting a horse
Jessica Payne dirtbiking
Jessica Payne holding a KTIA name badge
Jessica Payne in Arizona
"My favorite thing about working at Miles is the sense of family and welcoming environment that I’ve experienced. I really appreciate how organically connected everyone seems to be. "

I am part of the Kentucky account team and I assist with project management, ensuring the client’s needs are met and communicated effectively. When I'm not working and immersing myself in all things Kentucky, I'm probably crocheting and preparing for an upcoming market day. Besides that, I love being outside with my pets, tending to my plants and baking delicious treats for friends/family.

Favorite Travel Memory

Traveling to St. John (USVI) and living like a local for a whole month on the island.

Lauren Donald wears Minnie Mouse ears at Disney World
Lauren Donald in Florida

Lauren Donald

Ad Operations Manager

Lauren Donald

Ad Operations Manager

Lauren Donald wears Minnie Mouse ears at Disney World
Lauren Donald in Florida
"The work-life balance is my favorite thing about Miles. Being in the travel industry, Miles just gets it, and traveling is encouraged! "

Lauren works on some of our largest DMO and hospitality accounts to traffic, optimize and report on each campaign from start to finish. When she's not digging into reporting and trafficking campaigns, you can find her behind the lens of her camera or spending time with her husband and son.

Stephanie Major

Stephanie Major

Program Coordinator

Stephanie Major

Program Coordinator

Stephanie Major
"The people here are insightful, creative, and just generally excited to be helpful. Whatever challenges come up, there's always a colleague who's ready and able to help. "

Stephanie is a member of the destination optimization team, where she mostly gathers and analyzes data to help local businesses, as well as other tasks involving spreadsheets or the occasional VBA macro. Outside of work, she enjoys tabletop RPGs, indie video games, sewing and piano.

Favorite Travel Memory

I spent an entire day walking around Stanley Park in Vancouver. It was magical to know that we were in a major city but still felt like we were in the middle of deep woods.

Jeff Wollman in Grand Junction, CO
Jeff Wollman in Grand Junction, CO

Jeff Wollman

Senior Brand Strategist

Jeff Wollman

Senior Brand Strategist

Jeff Wollman in Grand Junction, CO
Jeff Wollman in Grand Junction, CO

Jeff leads brand strategy initiatives for multiple Miles teams working with new and existing destination clients. His purview is the coherence, clarity and effectiveness of client messaging across all media and in-market consumer touch points. He is also often tapped for his persuasive and evocative copywriting style.

Favorite Travel Memory

Dinner at the flat of a friendly carpet vendor and his family from the Grand Bazaar in Istanbul.

Angela Vaughn standing in front of castle walls
Angela Vaughn wearing a rain poncho ins a rainy/misty field with mountains in the background
Angela Vaughn leaning against a wall of rectangular-shaped rock pillars
Angela Vaughn wearing a cow-person's hat sitting on a log in front of a wooded lake

Angela Vaughn

Vice President, Hospitality Team

Angela Vaughn

Vice President, Hospitality Team

Angela Vaughn standing in front of castle walls
Angela Vaughn wearing a rain poncho ins a rainy/misty field with mountains in the background
Angela Vaughn leaning against a wall of rectangular-shaped rock pillars
Angela Vaughn wearing a cow-person's hat sitting on a log in front of a wooded lake
"The people at Miles are passionate, collaborative, inspirational."

Angela leads our team of experts to deliver top-performing campaigns. When she’s not mentoring the team, digging into data and discovering what's next for clients, she’s an avid traveler with an unquenchable thirst for new experiences. She’s always on the go with an itinerary in hand, snapping photos, testing her palate and chatting up the locals.

Alexis hiking in Washington.
Alexis posing on the street.
Alexis holding her child behind a scenic backdrop.
Alexis posing near a scenic field.
Alexis smiling on the edge of a cliff overlooking a body of water.

Alexis Acosta-Downs

Director, Operations

Alexis Acosta-Downs

Director, Operations

Alexis hiking in Washington.
Alexis posing on the street.
Alexis holding her child behind a scenic backdrop.
Alexis posing near a scenic field.
Alexis smiling on the edge of a cliff overlooking a body of water.
"My favorite thing about working at Miles has been the camaraderie, big thinking, flexibility and genuine kindness the entire team has always exemplified. "

A proud Miles boomerang, Alexis returns as Director, Operations to support operational needs across the organization, drawing on deep experience with Brand USA and destination marketing. Off the clock, you can find her painting travel memories, riding her electric bike on Fort Lauderdale's beaches or wrangling a lively household featuring two young boys.

Favorite Travel Memory

My favorite travel memory is our first international trip as a family of four, which featured ten days road tripping through southern England, from London to Cornwall to Canterbury, with two boys under four.

A scenic photo of David near a mountain range.
A photo of David and friends biking during cherry blossom season in D.C.
A photo of David on horseback.
A photo of David and friends.
A photo of David in a balloon pit.

David Breisch

Director, Performance & Development

David Breisch

Director, Performance & Development

A scenic photo of David near a mountain range.
A photo of David and friends biking during cherry blossom season in D.C.
A photo of David on horseback.
A photo of David and friends.
A photo of David in a balloon pit.
"My favorite thing about working at Miles are the passionate people who love using the power of travel and tourism to drive positive impact around the world."

David works with the operations and human resources teams to lead talent development initiatives, creating systems to support career pathing and leadership growth for team members across the Miles companies. If you want to find him outside of work, he's probably playing board games, cooking up recipes or riding his bike somewhere around the DC area.

Favorite Travel Memory

I recently took my first-ever solo trip to Switzerland, France and the Netherlands. Exploring and being more spontaneous than usual was a highlight (not to mention the Dutch tulip fields!)

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