Teaming Up for Success

With 20-plus years of content marketing experience and 30-plus countries visited (so far), Erin heads up our corporate communications and helps steward the Miles brand across channels. Together with our marketing and communications team, she works to positively influence and increase our key stakeholders’ awareness of the company.

Favorite Travel Memory

I have a new favorite travel memory with every trip! One recent memorable experience was glamping overnight in the Sahara desert and then waking up to a sunrise camel ride into the dunes.

Dylan is part of the Kentucky team. He works with cooperative partners and internal teams to make sure things go off without a hitch. When he is not working, you will find him outside with his wife, his Springer Spaniels, Maya and Theo, and his bearded dragon. 

Favorite Travel Memory

Riding camels in the Sahara.

Jordan is committed to helping destination brands tell their story, leading Miles’ teams to deliver exceptional service and products. When she's not busy helping clients achieve their business goals and objectives, you can find her adventuring with family, listening to live music, enjoying a good cup of coffee or thrifting for unique textiles.

Favorite Travel Memory

Getting engaged in the Italian Riviera and spending the rest of our trip exploring small villages along the coast, enjoying delicious food and wine at every turn. The relaxed culture, slowed-down pace and natural beauty of Italy was an incredible backdrop for such a celebratory life moment.

Based in Denver, Joe brings nearly a decade of agency account management experience in marketing and advertising. In his role, he serves as a key account and strategic lead on clients like Bermuda, West Virginia and Niagara Falls USA. Outside of work, Joe enjoys hiking, exploring Denver’s food scene and staying up-to-date on pop culture.

Favorite Travel Memory

Hiking with my husband through all five picturesque villages of Cinque Terre along the Italian Riviera coastline - stopping in each village for fresh seafood, pasta or gelato and taking in the views and local culture.

Ashlyn is part of our VISIT FLORIDA team. As a Jacksonville native, she loves to travel anywhere there is a beach. In her free time she enjoys hanging out with friends and family, trying new restaurants or exploring the outdoors in south Georgia where she currently lives.

Karin is a Senior Vice President at Miles and has been with the company for almost 17 years. She started as an Account Director, handling marketing within the western United States and has moved all the way up into a global role focused in the areas of Tourism and Hospitality for the last 6 years. Off hours, she’s planning her family’s next adventure traveling the world or at home cooking up some homemade pizza.

Favorite Travel Memory

Every beach trip with my girls, building sandcastles, finding shell treasures, soaking in the sun and playing in the ocean waves. With both kids on each side holding tight while the waves come towards us, we jump together. Hearing them giggling is absolutely the best.

For 20 years, Justin has been a digital innovator, steering global tech teams to amplify brand impact. His unyielding curiosity pushes him to explore and challenge digital conventions. When not in tech mode, he's likely golfing, always pursuing the perfect round with family. At home, he humorously eases his great danes' fears of the commonplace.

With a strong sense of direction and a great sense of humor, Roger has led the company since its purchase in 1990, growing the business from a local Florida visitor guide network to an innovative, successful international travel marketing organization.

Meet Cara, an adept performance manager on our hospitality team, infusing her work with a touch of fun. She expertly guides clients to vital metrics, shapes media campaigns and devises strategic tactics. Off duty, Cara unwinds with reality TV and plotting her next adventure.

Favorite Travel Memory

Embarking on a Croatian adventure with my besties was pure magic. From Dubrovnik's ancient charm to Split's lively streets, and the island gems in between — we laughed, wandered and created memories to last a lifetime.

Jeff has been in our IT department for nearly 30 years. When he's not putting out fires or searching for the next useful tools, he can be found running and biking around town or paddleboarding in the mangroves.

Favorite Travel Memory

After a day of hiking in Custer State Park in South Dakota, we rushed out to Wildlife Loop Road in hopes of seeing some bison before sunset. We were not disappointed! A million bison crossed the road right in front of our van.

Jonathan is part of the strategy and insights team and specializes in website analytics. When he's not setting up data pipelines, you will likely find him enjoying the outdoors by a hiking trail or paddleboarding.

Favorite Travel Memory

My favorite travel memory is visiting Barcelona with my wife. Our highlights were visiting La Sagrada Familia and watching the show at the Magic Fountain of Montjuïc.

With 8-plus years of DMO marketing experience, Andrew is committed to providing value to clients and their stakeholders. When not working, he enjoys spending time with his wife, son and pup. In the fall, he is a disciple of the three Fs — family, friends and football.

Favorite Travel Memory

Being in the travel industry, work has taken me places I've never thought I'd visit. However, there's nothing like traveling with your loved ones — the memories created and cultures uncovered together seem that much more special, and there isn't a better travel memory I've had better than spending a week in Jamaica after my wedding in 2019.

The partner-programs operations manager on the Brand USA team, Miranda works to scale and streamline processes. When she isn't online, she’s probably snowboarding, traveling for a concert or hanging out with her dogs, Stevie and Charlotte. She is also an enamel-pin collector and always open to a trade.

Favorite Travel Memory

Finally getting that big pretzel at Oktoberfest!

Gray masterfully combines inventive thought and technical adeptness for top-notch global travel-marketing strategies. Exceptional at interpreting technology and data, distilling complex ideas and managing reporting platforms, he elevates clients' competitiveness by enabling keen customer-behavior insights.

After spending years in the CVB and DMO world, Courtney now uses her tourism-marketing experience to create content for a variety of Miles' clients. Based in Atlanta, she spends her free time exploring the Southeast either hiking mountains or visiting beaches with her golden retriever Boone.

Favorite Travel Memory

I will never forget hiking my first 14er with my brother. Mount Yale holds a special place in my heart!

Jessica is a project manager for the Brand USA team. When she's not busy poring over calendars and spreadsheets, she can be found at home with her beloved greyhound or out cycling or running. Jessica loves exploring new destinations with groups of fellow solo travelers, tackling challenging cycling routes with friends, hiking beautiful trails and visiting cozy coffee shops.

Favorite Travel Memory

My time in Prague with three other solo travelers. We walked 23,000 steps in a single day, exploring Prague Castle and St. Vitus Cathedral. We wandered through Old Town Square, taking breaks to shop and sample chimney cakes. We crossed Charles Bridge multiple times, seeking out local bistros and coffee shops. It was a great day spent with wonderful company.

Angela is a content manager on the hospitality team who leverages SEO and storytelling to build narratives that resonate, inspire and drive results for clients. Outside of work, she is a foodie who loves exploring new restaurants, getting lost in a good book, puppy yoga and all things event planning.

Favorite Travel Memory

Staying in a hotel right next to the Eiffel Tower and getting to see it every time I stepped outside!

An accomplished art director, Megan works closely with the Brand USA team, skillfully managing the Global Inspiration Program's print materials. Outside of work, Megan has a keen eye for finding beauty in everyday life, pursuing hobbies like photography, drawing and DIY house projects. She also shares her heart with her husband and their dogs, Bella, Tucker, and Miley.

Favorite Travel Memory

I had an unforgettable 10-day journey through Spain with my family. From the ancient city of Toledo to the fine art in Madrid and the breathtaking beauty of Granada's Alhambra, every moment was a captivating adventure. Exploring the vibrant culture, savoring delicious paella and sharing laughter with my loved ones made this escapade truly magical.

A Midwestern girl with a passion for travel and meeting people (and pets) in new places, Jennie loves a process, spreadsheets and has a knack for organization. She works as an account manager for the Georgia and Savannah/Tybee accounts. When she's not working, you can find her cooking, exercising and tending to her growing collection of ferns.

Favorite Travel Memory

Visiting China with my father, we spent three weeks traveling around Shanghai. 

A Denver-based account director who has been at Miles since 2019, Ben thrives at solving complex problems and has a knack for providing practical solutions while maintaining an upbeat attitude. He fills his spare time fly fishing, skiing, going to concerts and spending time with his fiancé and two Australian shepherds, Bindi and Woodford.

Favorite Travel Memory

As an avid fly fisherman, trips to the backwaters of Florida, winding rivers of Montana or camping trips to freestone rivers in Colorado are always top of mind.

Maria is a media coordinator who works with both hospitality and DMO clients executing media plans. When she is not calculating CTR, you will likely find her exploring Philadelphia with her partner or writing in a coffee shop.

Favorite Travel Memory

Eating over a dozen different kinds of gelato at a festival in Rome!

Having grown up all over the world as the child of a resort general manager, Ursula has been in hospitality her entire life, including 30 years in resort marketing before starting the hospitality division at Miles. She was recently named to the HSMAI Top 25 Most Extraordinary Minds in Sales and Marketing.

Favorite Travel Memory

Seeing the world by living in and traveling to more than 60 countries while learning and experiencing a variety of cultures through the people I met and lived near.

Lauryn values the relationships she's built with her destination clients and works with the creative teams to strategize and execute results-driven marketing programs. She enjoys exploring the great outdoors anywhere she visits. Outside of work, you’ll find her running around with her boys or at the dog beach with her husband and dog, Ranger.

Favorite Travel Memory

Kayaking in Hawai'i and then jumping into an inactive volcano, plus learning how to surf!

As the performance director for the hospitality division, Nancy utilizes data, research and collaboration to develop and implement owned and paid strategies and plans that drive results. When she is not diving into analytics and spreadsheets, she can be found enjoying the best of Colorado — live music, great outdoors, craft beer and making memories with friends and family.

Favorite Travel Memory

Traveling to Italy with 40 of my closest friends!

Steve is a web developer with a knack for captivating animations. When he's not building sites, he's a seasoned symphony musician, and can be seen performing with orchestras across Colorado. Outside of work and music, Steve loves exploring breweries worldwide with his wife Jessica.

Favorite Travel Memory

During my recent trip to Seattle, I stayed with a local friend who provided us an insider's tour of the city's vibrant food and beer scenes. Beyond that, he offered invaluable insights into the distinctive cultures of various neighborhoods, enriching our experience and truly leaving a lasting impact on our visit.

Abby is part of our DMO sales team and handles the monetization efforts for our Philadelphia, Pennsylvania and New Jersey clients. When she's not reporting out her clients' successful campaigns, she can be found enjoying the summer season down the shore with friends and family.

Favorite Travel Memory

My very first trip to Europe was to Barcelona and Madrid. I fell in love with the Gaudi architecture and have many fond memories of late-night clubs and partying. That trip launched my love for travel. I also have fond memories of a mother-daughter trip to London, dragging my mom everywhere on the Tube.

Craig leads the web developers on the client web support team. With 15-plus years of experience in web development and 9-plus years at Miles, he takes coding challenges head on. You'll always find him traveling with his family, whether it's a staycation in Colorado or visiting extended family.

Working directly for both president and CEO David Burgess and chairman Roger Miles, we all know it’s Lisa Hill who really runs things around here. When she's not keeping upper management in line, Lisa enjoys spending time with her family, shopping and, now that she (finally!) has her passport, traveling the world.

Favorite Travel Memory

Seeing the Eiffel Tower all lit up at night!