Teaming Up for Success

Lee is part of the SEO team and develops SEO strategies for his clients to generate organic website traffic and appear at the top of search engines results pages for their specific destinations. When he is not working, Lee enjoys spending time with his wife discovering great new restaurants.

Favorite Travel Memory

Overlooking the Pacific Ocean from a cliff on the west side of Kauai.

With nearly 20 years of experience building teams in the travel industry at both Tripadvisor and Sojern, Richard uses his skills and expertise to lead sales efforts for the DMO and Brand USA sales teams. When he's not selling, Richard enjoys traveling, wine, sports and music. Richard’s family lives in Boston, MA. 

Favorite Travel Memory

Our family trip to Aruba. We spent seven incredible days connecting as a family, and it was one of those trips you never want to end. Every aspect of Aruba completely blew me away. 

Yasaman works with stakeholders to blend design and technology sensibilities with strategic insights, an ability that has been honed over her previous career as an architect, where human-centric design principles were second nature. Having already explored 32 states, she's on a mission to explore more of the country's natural and cultural wonders.

Lauren works on some of our largest DMO and hospitality accounts to traffic, optimize and report on each campaign from start to finish. When she's not digging into reporting and trafficking campaigns, you can find her behind the lens of her camera or spending time with her husband and son.

Claire’s work combines creative and production logistics for video and photography projects to ensure the best possible media is delivered for our clients. When she is not figuring out the next production strategy, you will likely find her enjoying travel, yoga and all Michigan has to offer with her husband and her two rescue dogs, Red and Sultan.

Favorite Travel Memory

My favorite travel memory is filming a series in Qatar and getting to sleep under the stars in the desert with a Bedouin tribe.

Donna is a native of sunny Florida who channels her passion for design into vibrant creations influenced by her travels. With a keen eye for detail, she crafts unique visuals while finding joy in moments spent listening to music, reading, or playing with her beloved cat Maisie.

Favorite Travel Memory

Hiking on a glacier in Iceland, or spending a month exploring Colorado with my best friend!

I've been fortunate to work with some great people over the last 20 years in hospitality marketing. The relationships I've built with these people are my greatest success stories. The results I've delivered along the way would not have been possible without the teams of experts I've worked with.

Favorite Travel Memory

Taking my first flight to Sanibel Island, FL with my grandmother.

Stacia leads the partner-program development with the Brand USA team, creating innovative and diverse offerings that drive incremental international visitation to the U.S. She resides in Atlanta, where she enjoys all things floral, a challenging pilates class and spending time with her husband and two adult children, Isabella and James.

With 15-plus years of travel-industry experience, Susan has demonstrated expertise in digital marketing and connecting media- and owned-channel strategy with broader marketing goals. When not working, she is further developing her status as a breakfast-taco aficionado and is lobbying for breakfast tacos to be considered their own food group.

Favorite Travel Memory

Visiting different Mayan villages by boat around Lake Atitlán (a lake inside a massive volcanic crater) in Guatemala.

Kim is a creative director with 25-plus years of experience. She is known for both her conceptual storytelling, exceeding client requests and leading creative teams to deliver award-winning results. She is a boy mom of three, wife and huge outdoor enthusiast.

Favorite Travel Memory

Oh so many! Sea-kayaking the Kenai Fjords of Alaska, hiking the Atlas Mountains in Morocco or Mount Assiniboine in British Columbia. But hands down: traveling to Kazakhstan and Guatemala to adopt our sons.

Stacey is a graphic designer in Miles’ hospitality division. She's an empathetic learner who strives to solve design problems with the user's needs as her guiding light, always asking questions to challenge assumptions and understand pain points. In her day to day, you can find her designing for social, digital, web, print and more.

Favorite Travel Memory

It was a day full of walking, shopping and bonding with friends old and new in Portland, Oregon, and it ended with a visit to the Lan Su Chinese Garden. The memory of its beauty, the peace and the company I had with me bring a smile to my heart and I'd repeat the day without a second thought.

A native Kentuckian serving as the senior media planner for our Kentucky client, Melissa uses research, promotional skills, strong negotiation tactics and industry connections to deliver successful media campaigns. When looking to travel, you will likely find Melissa putting her planning skills to work creating itineraries for her husband, daughter and French bulldog, Bea.

Favorite Travel Memory

I could pick a favorite memory from every single trip I have ever taken. To me, travel fills my soul with memories and personal connections created from new surroundings, unique adventures and incredible experiences.

Randi is the Chief Operating Officer and works alongside the senior leadership team on developing and implementing strategic organizational goals to steer the company’s future in a positive direction. When she's not in the office, she spends most of her time cheering on her daughter out on a soccer field somewhere around the country.

With over 8 years of combined hospitality and marketing experience, Katy joins Miles as an Account Supervisor for the Experience Kissimmee team. Outside of work, you can always find Katy with a book (or two) in her hand, wringing every last dime out of her Universal annual pass, and counting down the days until the next Halloween Horror Nights event.

Favorite Travel Memory

I got the opportunity to study abroad in London, Paris, and Barcelona. One of the coolest things we got to do was have dinner in the Eiffel Tower and then go all the way to the top - it is something I will never forget, mostly because I'm terrified of heights.

Mari brings with her more than 20 years of experience working with Tahiti Tourisme. Her natural ability to be organized led her to specialize in event planning. She has traveled to The Islands of Tahiti nearly 30 times and has been fortunate to have visited 16 of the 118 islands. Mari works remotely from Huntington Beach, California, and enjoys taking her dog, Poé, to the beach and going to yoga.

Jessica comes from a writing and editing background that has brought her to realms like journalism, academia, teaching English overseas and marketing. She's also a visual artist within the Tampa Bay arts scene, a deep lover of delectable foods and a pet-mom to three cats. 

Favorite Travel Memory

Being inside the Art Institute of Chicago during one of their free-admission evenings, and randomly members of Yo-Yo Ma's Silk Road Ensemble were playing in small breakaway groups throughout the museum's exhibition spaces. It all culminated in a final group performance on the Grand Staircase!

Blending a creative eye with a drive for results, Emily loves developing strategies that deliver. Her passion lies in supporting businesses and local communities to help them thrive. When not working, Emily is often traveling across Virginia and beyond! 

Favorite Travel Memory

In 2023, I visited Belize and was absolutely stunned by just how beautiful it is. From the beaches to the rainforest, there were so many things to discover. We stayed at a local AirBnB and spent the evenings chatting with the host, learning about Belizean culture and history—and trying local produce right from his farm!

I've been on the Miles/Brand USA team since day one, working with partners in a territory that stretches from Washington, D.C. to the Northern Mariana Islands. I dive deep into every destination I represent because I love to learn about food, drinks, and activities wherever I go. My wife and I recently opened a restaurant and cottages in the lovely hamlet of Union, Washington, in 2023.

Favorite Travel Memory

In South America, 1995 (pre-cellphone era), we took a flight to La Paz, Bolivia, with $10K and no plans. We knew Machu Picchu and Patagonia were musts but had no fixed schedule. Since there was no work, our only obligations were occasional calls and postcards to friends and family. It was total freedom; we explored off-the-beaten paths and lived spontaneously.

Maya is part of the paid media team in the hospitality division. She brings experience working with hospitality clients and is passionate about creating memorable experiences for both clients and their customers. Based in San Diego, California, Maya enjoys spending her free time at the beach, staying active outdoors and being with friends and family.

Favorite Travel Memory

My favorite travel memory is my experience studying abroad with a program called Semester at Sea. I was able to visit 10 countries in one semester, all while taking my college classes on a cruise ship alongside 500 other students from around the world.

Luke is an account coordinator and works mainly with St. Pete/Clearwater. His attention to detail and ability to multitask helps the team deliver exceptional value to each client. Outside of work, he can be found throwing the ball for his dog Fisher, cooking spicy food or biking with his wife.

Favorite Travel Memory

A favorite travel memory is getting to travel to Germany with my dad in 2014. We were able to travel by train and visit Munich, Stuttgart, Berlin, Frankfurt and many other small towns. The highlight of the trip was getting to go to a football (soccer) match and experience the amazing atmosphere.

Mississippi-based Joe is an award-winning documentary filmmaker and long-time Miles collaborator who joins our creative teams to create amazing, authentic destination content. When he’s not working, Joe loves the game of golf—even if it doesn't love him back—and spending time with his wife Kathryn and their two kids, Emma and Herschel.

Favorite Travel Memory

I've traveled the world for documentary film, but my favorite memories are watching our kids' horizons expand in real time. Nothing does that like travel.

Amy is an advertising account manager for team Brand USA. She and her husband are Connecticut natives (a split Patriots/Giants household, but both die-hard Red Sox fans). Some of her favorite hobbies are camping on Gulf Coast beaches, biking around Dunedin, Florida, and traveling to the mountains for skiing.

As CFO, Dianne is all things financial and focused on growth and scaling the organization. When she is not working, she can be found training for a marathon or on a sailboat with her husband.

Favorite Travel Memory

Going to Vancouver, Canada, (my favorite place) with my siblings, our kids and my parents to celebrate their 60th wedding anniversary. My parents were both up there in years, so we rented them motorized scooters. My father, a former fighter pilot, was doing donuts on his scooter in the parking lot.

Amanda is part of the email marketing team and manages programs for more than 20 different clients, including program analysis, email builds and deployment, scheduling and process development. When she is not submersed in the email marketing world, she is usually shuttling her two daughters to their many activities.

Favorite Travel Memory

My daughters played in snow for the first time on a trip to Iowa to visit family. Less than an hour after our plane landed, snow flurries began. After a quick run to Target to find boots, gloves and other snow apparel, there was 2 inches on the ground. We built snowmen and sledded in my brothers yard. My youngest is still talking about how much fun she had that day.

Josh is part of the operations team and oversees the company's use of Wrike. He helps teams optimize their use of the PM tool so they can work as effectively as possible. Outside of work, he's probably outside mountain biking or skiing. Colorado has some of the most beautiful trail networks and outdoor areas, and he's trying to see as much as he can.

Henry is part of the destination optimization team and helps organize and implement the education side of the programs, including leading seminars and hosting office hours. In Henry's spare time, you can find him exploring new places by land or by sea with wife and two pups.

Favorite Travel Memory

Easily the opportunity to drive up and down and across the state of Wyoming to host seminars and help promote those destinations with organic digital marketing.

Hannah manages a content team in our DMO division, supporting content creation and strategy for more than 20 clients. When she's not digging into analytics or raiding the thesaurus for other ways to say "experience," she's listening to narrative podcasts or forcing an unwilling party to talk about the 2023 NBA Champion Denver Nuggets.

Favorite Travel Memory

After weeks in Budapest, my husband I thought we'd seen all there was to see. On our last full day, we stumbled upon a park with network of trails switchbacking up and down to city and river overlooks, monuments and statues. Each time we emerged from a forested patch, there was something new to surprise us — characteristic of the serendipitous nature of travel.

Liv Falco is an Account Coordinator who loves to help her clients deliver high-quality work, remotely from California! Outside of work, Liv enjoys all the simple things in life. Whether it be a trip to a local coffee shop, or a hike around her hometown hills, you can find Liv somewhere soaking up the sun!