Teaming Up for Success

A Georgia native who called Maryland, South Dakota, Utah and Colorado home before settling in Kentucky, Kelly conducts a symphony of technology and creativity, fusing innovation with stewardship and sustainability. Alongside her partner Greg, two pups and grown kids, her passions include voyages to new destinations, culinary creation, gardening and live concerts.

Favorite Travel Memory

Bali's vivid hues and beaming faces welcomed us, emanating happiness and forging instant connections. My children, away from electronics, reveled in local culture, embracing community and togetherness. Beneath banana trees, our guide plucked some for us. This spontaneous act epitomized the trip — authentic, unscripted and full of simple joys.

As Miles' in-house attorney, Roxanne oversees all things legal across the Miles family of companies. When she’s not wading through contracts or deciphering regulations, you can find her outdoors, playing sports, traveling and spending time with family and friends on the water.

Favorite Travel Memory

Taking my parents on a trip of a lifetime to New Zealand with a brief stopover in Tahiti. My parents made travel a priority growing up and always encouraged my sister and me to explore the world. Spending that time together, seeing new places as a family, was a gift for all of us.

Layne brings storytelling to data, translating media performance and insights into strategies that move client goals forward. Outside of work, she’s exploring the Adirondack Mountains, traveling to visit friends and family and relaxing at home with her cat, Minna.

Dylan is part of the Kentucky team. He works with cooperative partners and internal teams to make sure things go off without a hitch. When he is not working, you will find him outside with his wife, his Springer Spaniels, Maya and Theo, and his bearded dragon. 

Favorite Travel Memory

Riding camels in the Sahara.

Beginning as an editorial assistant in 1999, David now oversees all aspects of services at Miles, from strategic planning to revenue. When not in the office or on the road, he enjoys spending quality time with his wife and kids, sweating in Bikram yoga and dreaming of a better golf game.

Sarah works as a video editor with Odyssey Studios, focusing on projects in the post-production phase. She enjoys reading, watching reality TV and showing off her two black cats.

Kylie is an account manager with a background in media who loves lighting the path between client goals and creative execution. A Virginia native who landed in the Phoenix desert, she’s a natural wine enthusiast and crafter who spends weekends at the farmers market, treasure-hunting at antique shops or traveling to catch her favorite bands live.

Favorite Travel Memory

Australia is my favorite place — fittingly, the name “Kylie” is an Indigenous word for 'boomerang!”  On my last trip, a random Substack message to my favorite winemaker/writer led to an intimate afternoon at her Adelaide Hills vineyard; we walked the vines, cooked lunch in her kitchen and sipped natural wine right from the source.

Hanna is an account manager who uses her skills to keep projects and client requests running smoothly. After graduating from Ole Miss, she moved out West and found a new passion for working in the travel and tourism industry. In her free time, you can catch her reading a good book, painting or exploring the outdoors of Colorado.

Jodi was bitten by the travel bug at 14 when she spent a summer traveling across the U.S. with 40 other teens. With a background in magazine publishing and content marketing, she’s also a self-professed cruise nerd. When she’s not editing, writing or content creating, you can find her in Pilates, walking her dog and enjoying South Florida life.

Favorite Travel Memory

An annual New Kids on the Block cruise!

Trisha is an account manager for the hospitality division at Miles, where she partners closely with clients to ensure their strategies are aligned to drive meaningful results. When she's not optimizing clients’ marketing strategies, you'll likely find her at the gym deadlifting far too much weight or spending time with her husband and two sons, Colt & Hudson.

Favorite Travel Memory

While on my first trip to Denver, I thought it would be a great idea to go take a drive through the Rockies. However, we got deeply lost in the middle of the mountains and with more snow than I even thought was possible. We ended up getting stuck in a ditch and a group of Jeeps (with no air in their tire mind you) had to rescue us. Luckily, we lived to tell the tale.

Rachel leads the growth strategy for Destination Wayfinder, helping tourism organizations strengthen destination stewardship. When she’s not advising DMOs, she’s kayaking near her home in Durango, Colorado, cooking global cuisine or exploring her next destination—45 countries and counting!

Favorite Travel Memory

At 14, I visited the small remote island of Nosy Komba, Madagascar, seeing lemurs up close, wandering its beaches and meeting the welcoming locals. That adventure sparked my love for travel and passion for ecotourism, showing me the magic of exploring new places while honoring nature and culture.

Emilie was a founding member of Miles' first video team, producing content for VISIT FLORIDA. Hundreds of videos and thousands of miles later, she's since dreamed up videos for many more destinations, including San Francisco, Louisiana and Maryland. She's never bored and can be found enjoying life at home with her husband and daughter in Maine.

Favorite Travel Memory

I was a 16-year-old on spring break in Giverny, France — and like most, completely directionless. College was in my future, but then what? While filling up at least two rolls of film capturing their famous garden in its spring splendor, it dawned on me: Wouldn't this be a glorious life? Eight years later the opportunity came calling and the rest is history.

Luke is a project manager and works mainly with St. Pete/Clearwater. His attention to detail and ability to multitask helps the team deliver exceptional value to each client. Outside of work, he can be found throwing the ball for his dog Fisher, cooking spicy food or biking with his wife.

Favorite Travel Memory

A favorite travel memory is getting to travel to Germany with my dad in 2014. We were able to travel by train and visit Munich, Stuttgart, Berlin, Frankfurt and many other small towns. The highlight of the trip was getting to go to a football (soccer) match and experience the amazing atmosphere.

As a graphic designer for the new-business-development team, Laurie solves the puzzle of pairing content with imagery to create effective proposals and also assists with various marketing projects. Laurie's free time is filled with family, friends, good food, reading and travel.

Favorite Travel Memory

My husband and I celebrated our 30th anniversary with a two-week trip to Italy and Switzerland. Historic sites, cultural experiences and navigating planes, trains and unfamiliar places without killing each other was exhilarating. Can't wait for the next trip!

Katherine is an account manager working on our hospitality team. She’s a die-hard Auburn fan who is obsessed with her golden retriever, Louie. When she’s not digging into client work, you can find her playing tennis, exploring a new trail or spending time at the beach.

Favorite Travel Memory

I loved walking along the Seine River in Paris at night. The views were incredible, and it was a dream to be able to see Paris!

Customer service is key for Cynthia, and her publication experience helps her effectively manage all things advertising. She is a travel enthusiast; she and her husband are always dreaming up their next family adventure. So far, she has seen waterfalls in Hawaii, taken strolls down route 66 in Oklahoma, snowboarded in New Hampshire and laid on a beach in Punta Cana, and she hopes to visit Japan someday!

Favorite Travel Memory

Spending time on the beach with my family every summer, especially if it's a new beach we get to experience.

With over 8 years of combined hospitality and marketing experience, Katy joins Miles as an Account Supervisor for the Experience Kissimmee team. Outside of work, you can always find Katy with a book (or two) in her hand, wringing every last dime out of her Universal annual pass, and counting down the days until the next Halloween Horror Nights event.

Favorite Travel Memory

I got the opportunity to study abroad in London, Paris, and Barcelona. One of the coolest things we got to do was have dinner in the Eiffel Tower and then go all the way to the top - it is something I will never forget, mostly because I'm terrified of heights.

C.A. is the vice president of AI and is based in New Zealand. He has been with Miles for over 20 years and has experience in just about every facet of digital destination marketing. A former expert motorcycle road racer, C.A. began riding motorcycles with his family at age 8. He’s owned dozens of motorcycles of every kind and attended training in nearly every type of motorcycle discipline.

In 2025, C.A. was named one of HSMAI's Top 25 Extraordinary Minds, a recognition that reflects his leadership in helping destinations and hospitality organizations navigate the practical implications of AI.

A paid media analyst on the hospitality team, Jessica manages and optimizes paid social, paid search and programmatic campaigns to align with client goals. She is continually educating herself on the ever-changing marketing landscape through the digital-marketing masters program at Wake Forest University.

Favorite Travel Memory

I took an amazing trip to Costa Rica. Surfing, riding ATVs and deep-sea fishing were the highlights of the unforgettable adventure.

Katie is a lifelong storyteller who uses her writing skills to develop proposals and other content that showcases the beauty of travel. When she's not writing, you can find Katie painting, diving deep into Atlanta's food scene and spending quality time with her husband and dog, Margot. 

Favorite Travel Memory

Last fall, I visited Halifax, Nova Scotia for the first time. My husband and I took a food tour, sampling everything the city had to offer while the leaves fell around us. It was an absolutely perfect day.

Leading all things content for Brand USA programs, Liz loves to explore too. You might find her in the Willamette Valley, Brooklyn or Puerto Rico. The Florida State grad’s passions include reading novels and poetry, listening to music, cooking, sipping craft beer and spending time with her partner, baby daughter and French bulldog.

Favorite Travel Memory

Ziplining in the rain in a rainforest in Costa Rica, then stopping afterward at the local watering hole for extra-refreshing beers.

A data wizard turning dusty numbers into sparkling insights — from spreadsheets to coffee cups, Vicky brews data-driven magic for DMO and hospitality clients. Part detective, part storyteller, all data! Are you more interested in her pie charts or apple pie? Insights say her bakes are still more popular than any graph she could build.

Favorite Travel Memory

We went to the rainforest for a small hike in Puerto Rico. When we got to the stream at the bottom of the hike, it started raining. It rained and rained, but that didn't stop my 3-year-old. We went swimming in the stream while it was raining. A new experience for him and so much fun!

Lex is a program manager on our Brand USA team, where she leads projects with a strategic and detail-oriented approach. Outside of work, she enjoys getting lost in a great thriller on her Kindle, discovering new favorite restaurants and always planning future adventures with her fiancé.

Favorite Travel Memory

My favorite travel memory is backpacking across 9 countries in Asia with my boyfriend (now fiancé!) for five unforgettable months. It had always been a lifelong dream of mine, and getting to experience so many different cultures, cuisines and communities alongside the person I love most made it even more meaningful!

Micaela works on the Brand USA team and works as a program manager. Outside of work, she is usually running, skiing, reading or planning her next trip.

Favorite Travel Memory

Spending time in South Africa was one of the coolest and most unique experiences of my life. I spent two weeks exploring Kruger National Park with one of my closest friends. We were fortunate enough to see all of the Big 5: lions, rhinos, leopards, elephants and buffalo! 

A content manager on the hospitality team, Tessa serves up strategic, thoughtful content for our clients. When she’s not putting together a content strategy or crafting an email or ad, she loves spending time with her family, dreaming up her next slow-travel trip or simply staying in and binging "Star Wars" with a giant bowl of pasta.

Chelsea is a member of the ad operations team who oversees a diverse client portfolio. Beyond campaign management, she's an avid baker, a Ted Lasso enthusiast, and enjoys beachside reading. In her free time, she's either chasing passport stamps, attending sporting events or on the hunt for the perfect cup of joe.

Shiann is a part of our account services team, and she is passionate about travel and executes all sizes of projects for her clients. Outside of work, Shiann enjoys reading until all hours of the night, planning her next trip abroad and finding the best local coffee and food spots.

Favorite Travel Memory

Spending almost two weeks in Peru, hiking Rainbow Mountain, Machu Picchu, white water rafting, zip lining and spending time with new people and surrounding myself in the local culture.

Scott is a web developer who brings the web to life through a wide range of front-end technologies and accessibility in mind. When he is not at the computer, he is out hiking and exploring. He lives in Southern California with his wife and two kids.