Teaming Up for Success

With nearly 20 years in the travel and tourism industry—and more than eight of those at Miles—Katelin leads digital production for web programs on the Brand USA team. Originally from Cape Cod, she’s happily swapped snow boots for flip-flops. When she’s not managing digital projects, you’ll find her hiking parks, catching reggae shows or checking out Florida’s craft breweries.

Favorite Travel Memory

The Australian outback was the furthest I’d ever traveled from the ocean, and the most mesmerized I’d ever felt by a landscape. The vivid colors, unique wildlife and a horizon that stretched on forever—it was shockingly beautiful.

A data wizard turning dusty numbers into sparkling insights — from spreadsheets to coffee cups, Vicky brews data-driven magic for DMO and hospitality clients. Part detective, part storyteller, all data! Are you more interested in her pie charts or apple pie? Insights say her bakes are still more popular than any graph she could build.

Favorite Travel Memory

We went to the rainforest for a small hike in Puerto Rico. When we got to the stream at the bottom of the hike, it started raining. It rained and rained, but that didn't stop my 3-year-old. We went swimming in the stream while it was raining. A new experience for him and so much fun!

Kelli is part of account services in the hospitality division and uses her past experience in the industry to best serve her clients. Off the clock, find her chasing new adventures with her husband and yellow labs through travel, live music and lots of college football.

Favorite Travel Memory

While in Spain, we celebrated San Fermin, staying up all night to secure and guard our spot on the rails to watch the running of the bulls bright and early. We rounded the expedition out with a churro and a catnap on a park bench. ¡Gora San Fermín!

Lauren is our fearless marketing manager, responsible for the strategy and implementation of various corporate marketing initiatives, such as overseeing the Miles brand and managing industry events and partnerships. Outside of work, you'll find her unwinding at the beach or exploring local festivals and music events.

Favorite Travel Memory

I’m an avid beach-goer, so traveling to Oʻahu, Hawaiʻi, and experiencing the unique beaches on each part of the island was incredible.

Shiann is a part of our account services team, and she is passionate about travel and executes all sizes of projects for her clients. Outside of work, Shiann enjoys reading until all hours of the night, planning her next trip abroad and finding the best local coffee and food spots.

Favorite Travel Memory

Spending almost two weeks in Peru, hiking Rainbow Mountain, Machu Picchu, white water rafting, zip lining and spending time with new people and surrounding myself in the local culture.

Devin is part of the creative team and supports a range of client accounts including San Francisco Travel Association, Colorado Tourism Office and Sonoma County to name a few. A Colorado native, his passion for techno and house music has led him to DJ across the country at many festivals and events. Outside of work, he spends most of his time with his wife and toddler.

Favorite Travel Memory

I spent time in Trinidad and Tobago during Carnival. I was pretty young and exposed to so many new experiences, cultures, foods and music. It was an amazing trip that I will never forget.

Mitch is part of both the Brand USA and Wyoming teams and thrives on helping his partners inspire visitors to explore these fantastic destinations. He enjoys anything outdoors — he was a raft guide in Arizona, a ski bum in Oregon and worked in Denali National Park before going to the DMO world.

Favorite Travel Memory

Anything with my family, National Parks, ballparks or active outdoor trips definitely rise to the top. The awesome thing about travel is the next trip just adds to the story.

Rachel leads the growth strategy for Destination Wayfinder, helping tourism organizations strengthen destination stewardship. When she’s not advising DMOs, she’s kayaking near her home in Durango, Colorado, cooking global cuisine or exploring her next destination—45 countries and counting!

Favorite Travel Memory

At 14, I visited the small remote island of Nosy Komba, Madagascar, seeing lemurs up close, wandering its beaches and meeting the welcoming locals. That adventure sparked my love for travel and passion for ecotourism, showing me the magic of exploring new places while honoring nature and culture.

Gray masterfully combines inventive thought and technical adeptness for top-notch global travel-marketing strategies. Exceptional at interpreting technology and data, distilling complex ideas and managing reporting platforms, he elevates clients' competitiveness by enabling keen customer-behavior insights.

Melissa is an art director and visitor-guide master who works with her team to develop and execute print and digital creative assets. She is a Wisconsin native who, when not shoveling snow, can be found trying out new recipes with her husband, crafting the last thing she saw on Pinterest or spending time on the water at her cabin on the lake.

Favorite Travel Memory

One of my favorite travel memories was catching freshly made hot rolls in mid-air during dinner at Lambert's Cafe in Ozark, Missouri, with my husband and his family. We all laughed out loud as the waitstaff yelled "hot rools!" and then a bun would fly through the air over our heads into an open hand!

Ashlyn is part of our VISIT FLORIDA team. As a Jacksonville native, she loves to travel anywhere there is a beach. In her free time she enjoys hanging out with friends and family, trying new restaurants or exploring the outdoors in south Georgia where she currently lives.

Dana’s work combines creative and data-driven thinking to implement well-rounded media plans for our clients. When she's not cooking up the next best campaign strategy, you'll likely find her enjoying all that her hometown of Denver has to offer with her husband and two dogs, Kermit and Cookie.

Hanna works on our operations team handling projects centered on making the team-member experience the best it can be. Her experience during her 9-plus years at Miles allows her to be nimble with evolving processes to meet our future needs. She enjoys live music, skiing, hiking, biking and satiating sweet-tooth cravings in ice-cream shops or making home-baked goods.

Favorite Travel Memory

My favorite travel memory is having the chance to raft the Grand Canyon for 21 days. We slept under the stars, had a couple of flipped boats and got to experience one of the world's wonders up close.

At Miles, Andi orchestrates audience‑driven, cross‑channel media strategies for a number of destination clients, pairing data with storytelling to spark travel demand. Away from the desk, she and her family roam Colorado’s peaks and wild spaces, fueled by homemade cold‑brew.

Favorite Travel Memory

Honeymoon in Akumal, Mexico 

A member of the email marketing team, Holly uses her passion for learning and creativity to help craft thoughtful and engaging emails. Holly is based out of Denver, and you can usually find her riding her bike, reading or walking her dog, Bella, with her husband. 

Favorite Travel Memory

While in Ireland, Garth Brooks came to play five nights in Dublin and everyone asked if we were there to see him. We weren't, but every pub was playing country music and selling Irish tricolor cowboy hats; it felt like we were back home. 

As head of research and insights, Chris is also our "head of curiosity" for understanding major trends, opportunities and challenges in travel and tourism. When not involved in research, education or other projects at Miles, Chris is an avid traveler — always off to far-flung destinations with his friends, daughters and other family.

Favorite Travel Memory

Those special moments while traveling when you round a corner or top a hill and see a special, completely different view of the world. Unique sights, sounds, smells and feel. You are in a completely new moment in a completely new place. I’ve been lucky enough to have many of these from AlUla to Zanzibar and the Amazon to Tokyo.

Mike is a travel, culture and people enthusiast. By day, he navigates the digital realm as a project manager, weaving website experiences into the vibrant spectrums of travel. Beyond his professional duties, you'll find him strumming melodies, experimenting in the kitchen and planning his next solo mission into uncharted territories.

Favorite Travel Memory

Finding gratitude in small moments, gaining new insights and savoring those first few bites of food in unfamiliar places.

Sarah, a member of the Business Analyst team, resides and works amidst the Colorado mountains with her husband. An adoring mother to her two adult children in Denver, she finds joy in river rafting, skiing and exploring international destinations.

Favorite Travel Memory

This past fall, my husband and I traveled to Munich, Germany for Oktoberfest. We dressed the part in lederhosen and dirndl and had the time of our lives!

Susan oversees workflow and day-to-day task management for a variety of client projects, from print production to website builds. She adapts quickly to ensure deadlines and client expectations are met, collaborating closely with both clients and internal teams to drive success from start to finish. Outside of work, you can find her exploring new restaurants, getting lost in a good book and planning her next travel adventure.

Favorite Travel Memory

Experiencing the infinite landscapes and waterfalls of Iceland on a five day road trip through the country. I can't wait to go back for another trip!

Mary is a content manager who works with destinations all across the country, from northern California to the Midwest. Off the clock, you can find her at the gym or in a yoga class, reading the next book on her TBR list or listening to live local music at her favorite watering hole.

Favorite Travel Memory

During a trip with my boyfriend to Laguna Beach, we went on a whale-watching tour. While we didn't come across any whales, we did find ourselves amid a mega-pod of dolphins. We were literally surrounded by thousands of dolphins for over an hour. Something I'll never forget!

Jennifer is a part of the accounting team but works closely with the HR team as well. She comes with over 20 years of payroll experience, which she truly enjoys. She loves the beach, traveling, shooting pool, horse racing and racecar events. Her favorite sports teams are the Green Bay Packers and Boston Celtics, and she loves spending time with her two grandsons, ages one and five months. They keep her busy.

Favorite Travel Memory

My favorite travel memory was to Jamaica, as it was my first time out of the country after receiving my passport six months earlier. It was a girls' trip, and we stayed for five days, just missing a huge storm that came the day after we left.

Sebrina specializes in creating customized packages and sharing the many benefits of advertising with the DMO of the Windy City, Choose Chicago. You can usually find her enjoying time with her husband, daughter, son and two Icelandic sheepdogs, or exploring new restaurants and traveling to any place with warmer winters than Chicago.

Favorite Travel Memory

Taking my daughter to Cancun for a girls trip before she headed off to college.

An accomplished art director, Megan works closely with the Brand USA team, skillfully managing the Global Inspiration Program's print materials. Outside of work, Megan has a keen eye for finding beauty in everyday life, pursuing hobbies like photography, drawing and DIY house projects. She also shares her heart with her husband and their dogs, Bella, Tucker, and Miley.

Favorite Travel Memory

I had an unforgettable 10-day journey through Spain with my family. From the ancient city of Toledo to the fine art in Madrid and the breathtaking beauty of Granada's Alhambra, every moment was a captivating adventure. Exploring the vibrant culture, savoring delicious paella and sharing laughter with my loved ones made this escapade truly magical.

Charity thrives on collaborating with clients to craft marketing strategies that showcase a destination’s distinct story. Away from work, she looks forward to being near the water, checking off her concert bucket list and finding new places to explore with her husband and dog, Nyota.

Favorite Travel Memory

My favorite travel memories are a mix of unplanned moments like our sea turtle encounter while snorkeling in Hawaii, stumbling upon a quirky Don Quixote museum in Spain, and bonding with locals at Munich's Marineplatz.

Melanie is a content manager for the Brand USA team from Atlanta, Georgia. She loves jazz festivals, beach trips and overpacking. When she's not in her writing cave, Melanie enjoys going out for good food, soaking in good vibes and spending precious time with her family. 

Favorite Travel Memory

Each time I've ever stayed at an oceanfront resort, and going on family road trips to Orlando every summer for nearly a decade.

Henry is part of the destination optimization team and helps organize and implement the education side of the programs, including leading seminars and hosting office hours. In Henry's spare time, you can find him exploring new places by land or by sea with wife and two pups.

Favorite Travel Memory

Easily the opportunity to drive up and down and across the state of Wyoming to host seminars and help promote those destinations with organic digital marketing.

Andy is part of the destination partnership development team and helps client partners in Savannah, St. Pete/Clearwater, Sarasota, Naples and Miami with success. He loves his wife, his kids, the beach, sports and funny stuff.

A performance coordinator on the hospitality team, Jessica manages and optimizes paid social, paid search and programmatic campaigns to align with client goals. She is continually educating herself on the ever-changing marketing landscape through the digital-marketing masters program at Wake Forest University.

Favorite Travel Memory

I took an amazing trip to Costa Rica. Surfing, riding ATVs and deep-sea fishing were the highlights of the unforgettable adventure.